The Impact Of Total Quality Management On Organizational Performance

TQM is promoting toward direct organizational performance through business operation (Alsughayir, 2016). Successful TQM implementation effects wide opportunity which is the main intentions to progresses of the organizational performance sustainability (Tan et al., 2015). In the literature many researchers has researched to the association between TQM principles and organizational performance has a direct and significant effect of them (Sinha, Garg, & Dhall, 2016). So it contained that, in the literature showed that TQM has a positive effect on organizational performance (Shafiq et al., 2017). Therefore, hypothesize 1 that:

H1: Total Quality Management (TQM) approach has positive significant effect toward organizational performance (OP).

Performance of TQM

Proceedings TQM=IV

ISO standards=MV;

OP=DV TQM and ISO quality relationship become customer and business delight

(Castka & Corbett, 2015)

Management Systems Standards: Diffusion, Impact and Governance of ISO 9000, ISO 14000, and Other Management Standards Foundations and Trends® in Technology, Information and Operations Management ISO standards=MV;

OP=DV Management system standards become vast in organizational performance

(P Kafel & Casadesus, 2016)

The order and level of management standards implementation: Changes during the time TQM Journal Management system standards=IV;

OP=DV Management system standards implementations allow to achieve higher levels of integrations organizational performance

(organización ISO,