Total Quality Management And Total Quality Management: UPS Company

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1. Nowadays, in terms of severe rivalry, UPS company tries to implement the strategy that will be able to guarantee its success and gradual improvement of the quality of company`s products and services. That is why, nowadays the company works in accordance with the main principles of the Total quality approach. There are several main reasons for this choice. The first obvious reason is that being the world`s greatest franchisor of retail shipping and business centers, the company needs constant development and improvement in order to remain competitive and hold leading positions. TQM (Total Quality Management) implies the usage of various means and remedies in order to improve all spheres of activity of the company, which results in significant …show more content…

It should be said that nowadays a great number of companies which were taken as beneficial ones, became collapse, though UPS Store continues its functioning and continues to remain beneficial. According to its annual report, in 2014 the total revenue was $58,232 . This sum can be taken as the evidence of the efficient functioning of a company and good perspectives that it has. The main strategy of the company lies in the continuation of its functioning in the given sphere and developing of services provided to its customers. It should be said that nowadays the company has more than 2, 700 operating facilities and about 9.8 million customers . It could be taken as the fact that shows the blistering progress of a company which had been founded in1907. Moreover, such a blistering development helped the company to increase its incomes significantly and in 2014 "adjusted net income increased 1.2 percent, to $4.39 billion on a 5 percent increase in revenue, to 58.2 billion" . It means that company performance is higher than average as it terms of world financial crisis it manages to improve its showings and increase the annual revenue. Moreover, according to the latest strategic plans the company aims at opening new departments that will be able to provide job for a greater number of people and increase the level of incomes of UPS. According to these plans, UPS is going to make about 1$billion investment in Europe in order to expand the ground network capacity . It is needed

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