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Generic standard iso 9001
Generic standard iso 9001
Theory of quality management
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Quality standard
Quality standard is a document that giving requirements, conditions, procedure or characteristics that can be used again and again to guarantee that materials, products, process and services are fit for their purpose.
ISO 9000
What is ISO 9000?
ISO 9000 is a quality management standard published by international Organization for Standardization. It is giving the guidelines for quality management. ISO 9000 is a generic it can be applied virtually anywhere. ISO 9000 is giving confidence organization can provide product or service that full fill customer need and expectation.
ISO 9000 family
ISO 9000 is fundamental sets the stage for understanding the basic elements of quality management standard. ISO 9001, ISO 9002, ISO 9003 and ISO 9004 are part of the ISO 9000 standard. ISO 9000 having eight quality management principles.
• Focus you customer o The organization want to know what is there customer and what are their needs, requirements, expectation. Eg:- a private school means their want to focus children.
• Leadership o The organization leaders are what to work for achieve mission, and vision of the company.
• Involvement of organization staffs o Organization wants to support involved staffs. Organization wants to develop the staffs skills and ability.
• Use a process approach o To achieve a good result Organization wants to use an efficient process approach.
• System approach o Organization leaders and staff what to understand identify the system approach. And given task organizations effectiveness and efficiency.
• Continual improvement o Organization wants to make looping improvement their overall performance.
• Decision making o Organization wants to get effective decisions form analysis data and information.
• Organization and supplier relationship o Organization and supplier relationship beneficial relationship enhances the ability of both to create value.
ISO 9001 - Model for a quality assurance in designing production, development, installation and service.
ISO 9001 is used quality assurance to give confidence to purchaser that the organization’s quality assurance system provide good product. ISO 9001 is having 20 elements that must be complete by a company in the implement of a quality management system. for manufacturing, development, installation and service. Here design function is making unique form other standards. Where the Origination designing part is essential they will chose ISO 9001 as there model. In our scenario also developing help desk system so for that we need to design user interface also, software engineering field user interface designing also big field, so we can get ISO 9001 as our model.
ISO 9002 - Model for a quality assurance. In produce, install product or service.
ISO 9002 is very good standard for quality assurance.
ISO 9001 is a quality management standard that helps a company or an organisation to continually monitor quality across all operations. As an internationally recognised quality standard, it outlines ways to achieve, as well as
ISO/IEC 12207 is an international standard for software life-cycle processes. It aims to be the standard that defines all the tasks required for developing and maintaining software.
Managing: Planning, recognising top priority, making decisions, facilitating change, and keeping the system functioning well. They all take effort to move toward its goals and vision
The success of the organization depends on how the leaders utilize their management and leadership skills in the organization. Mission, vision and core values of the organization are posted everywhere in the organization to remind every stakeholder about their accountability and responsibility in accordance to the corporate goals. This can’t be effective without successful leadership approach. Effective leader must know how, when and where to communicate the shared vision of the organization to its stakeholders. The goal is to align personal values with the corporate values to reach optimum level of satisfaction towards the work, and the company expectations to its stakeholders. Ineffective leaders are not capable of employing this. They are not capable of employing management by objective or the ability of the managers to align the objective of the all the units and departments of the organization into the organizational goals and values. MBO starts with setting organizational objectives, followed by cascading objectives down to employees-cascading objectives down to employees requires adoption of SMART approach to ensure that goals are attainable and accountable (Mindtools, 2014)
Organizations need strong leadership and strong management to challenge the status quo, create visions of the future and inspire/motivate members.
In business, leadership is defined as developing of a clear goal, involving others by establishing trusting relationships to share the goal, giving the information and tools to accomplish that goal, and leading and managing the differences between the members of the organization (MaRS, 2012). Harvard Business School professor and leadership author John Kotter said that leaders construct a bright future by associating people with the vision, and motivating them to succeed in spite of the difficulties. Efficacious organizational leadership can avail prioritize objectives for assistants and can offer supervision toward reaching the corporate goal.
Clery, R. G. "ISO 9000 Quality Systems: Application to Higher Education." October 4, 1993. (ED 363 163)
Besides that, OB can serve managers, leaders and customers’ purposes. To begin with managers who have to expand their information about the attitude and group’s behavior to improve the organization work environment and to create a business plan to have a successful organization. First of all, managers can build a better workplace by recognizing the challenges that face any organizations because of some strategies that used in business environment. For example, one of the challenges are that having a cultural diversity in organization, so managers can build the organization with different cultures which help to encourage employee to do their job well and communicate with others in appropriate way. Secondly, managers can measure the effectiveness and efficiency; also, they can identify the strength and weakness of the organization. According to national institutes of health, Organizational effectiveness is about each individual doing everything they know how to do and doing it well (NIH, 2004). Moreover, OB offers ways that provide ways in how managers can trust their employees’ potential and using a reward system to enhance employees’ performance. OB is helping the managers on providing some strategies such as indentifying problems by searching and gathering information to have an accurate decision.
the different services offered by the organization, the target market of the organization, how the
9. Lofgren, G.Q. "Quality System Registration: A Guide to Q90/ISO 9000 Series Registration." Quality Progress, May 1991, p. 37. 10.
They include team leaders and operational leaders. Team leaders are responsible for the working of up to twenty (20) team members while operational leaders oversee a key position of the organization including several team leaders. The well-being of staff members, colleagues and guests should always come first to a leader. Respect is the key in maintaining these relationships, leaders are able to sharpen their “people skills” when they open a dialog that makes it clear on what their expectations are.
Leadership is the ability to influence individuals to make them want to achieve the objectives of the group the importance of leadership. It is the link between the workers and the organization's future plans and perceptions. It is working to unify the efforts of workers towards achieving the goals set. Control over the work and draw the necessary plans to solve problems. The development of individuals and their training, care and motivate them. The ability to increase individual development and humanitarian and practical
. ISO 14001 is a management standard, it is not a performance or product standard. The underlying purpose of ISO 14001 is that companies will improve their environmental performance by implementing ISO 14001, but there are no standards for performance or the level of improvement. It is a process for managing company activities that impact the environment.
It is known as ISO 9000 family and the ISO 9001 is the one which is concerned about the requirement of the QMS. Of course, that creates the needs for understanding these standards in order to get the certificate from the organization which is authorized by the ISO. That also creates the need for the training which is very important for companies to implement the QMS. The standards have been developed the course of the quality history from needing a quality control to a quality assurance. Basically, implementing a Quality Management System is important for companies to succeed in today’s market, and will enhance customer satisfaction, and improve internal process. It becomes more and more a necessity for international companies because it saves a lot of money in one hand and time in the other. Nevertheless, implementing such system requires an effort, training, and using consultant companies to ease the establishment of the system and to get the certificate eventually.
Introduction Effectively integrating information technology (IT) into an organization’s business processes is critical if the organization wants to increase productivity and remain profitable. IT includes items such as the systems software, application software, computer hardware, and the networks and databases that help manage the organization’s information. When implementing quality standards and processes that are forever changing in the IT world, organizations must balance these changes while continuing to rapidly implement new systems technologies in order to stay competitive. Quality improvements in IT delivery and service support can be improved by measuring and tracking user satisfaction, integration and flexibility early on in the decision process and reinforcing them throughout the review process. Adhering to quality management best practices means ensuring that quality standards are strictly enforced and entrenched into the organization’s philosophy.