Quality Management Systems and Vocational Education Assessment
Quality management systems such as Total Quality Management (TQM), Quality Control (QC), and International Organization for Standardization (ISO) 9000 focus on the continuous improvement of products and services, customer satisfaction, and participatory manage-ment. Although much has been written about quality management systems and their application in business, industry, and (more recently) education, little connection has been made between these systems and educational assessment. This paper explores the three most prestigious awards recognizing quality improvement in business and industry and describes how the criteria for business and industry assessments of quality can be correlated with vocational education assessment.
Quality Improvement Awards
The Malcolm Baldrige National Quality Award recognizes quality improvement among manufacturing, service, and small business. The primary goal of the Baldrige Award is customer satisfaction. The award criteria reflect the following seven categories (Izadi et al. 1996, p. 62): leadership, information analysis, strategic quality planning, human resource development and management, management of process quality, quality and operational results, and customer focus and satisfaction.
The Deming Application Prize, established in honor of Dr. W. Edward Deming, is awarded to companies that continually apply Company-Wide Quality Control and have achieved a certain quality standard (ibid.). The focus of this award is quality achievement of Deming's 14 points, which are verified through the use of statistical methods. The judging criteria consist of 10 major categories (ibid.): (1) policy and objectives, (2) organiza...
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...try and education, and suggest strategies for implementation.
References
Bailey, T., and Merritt, D. Making Sense of Industry-Based Skill Standards. Berkeley, CA: National Center for Research in Vocational Education, 1995. (ED 389 897)
Clery, R. G. "ISO 9000 Quality Systems: Application to Higher Education." October 4, 1993. (ED 363 163)
Inger, M. Alternative Approaches to Outcomes Assessment for Postsecondary Vocational Education. Berkeley, CA: National Center for Research in Vocational Education, 1995. (ED 389 849)
Izadi, M. et al. "Quality in Higher Education: Lessons Learned from the Baldrige Award, Deming Prize, and ISO 9000 Registration." Journal of Industrial Teacher Education 33, no. 2 (Winter 1996): 60-76.
Michigan State Council on Vocational Education. Standards and Assessment. A Working Paper. Lansing, MI: MSCOVE, 1996. (ED 393 981)
...reased under Hoover. Similarly, it underwent erratic fluctuations under Roosevelt as well; increasing, decreasing but one evident trend is that despite the efforts by both men, the total public debt continued to increase. Neither economic policy truly “worked.” The difference though was in the delivery. Hoover advocates a change in economy by forcing large corporations to act with “glass pockets” to expose any unethical tactics they might employ. He does not resolve to make any significant government changes but merely more regulations on those corporations directly contributing to the economy. By this, Hoover shows his conservatism. Roosevelt, on the other hand (Doc G), identifies “the most serious threat to our institutions” to be coming from “those who refuse to face the need for change.” He goes on to identify that willingness as both conservative and liberal.
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Career and technical education courses are intended to prepare high school students to enter the work force in a skilled trade. It equips the students with the experience and education necessary to succeed in an average skill level job while maintaining the student’s interest. In an article that focuses on an aviation CTE program, a “senior policy analyst at the Morrison Institute, said that Career and Technical Education provides another opportunity for students who struggle in high school.” The assumption is that students who struggle in high school presumably do not want another four years of education to attain a bachelor’s degree. Until recently, schools have been excessively geared towards college readiness. The dogma was elementary school, high school, college, without exception. With this “one size fits all” education system in place, a different education course had to evolve. CTE courses offer a break from the tedious grind by introducing career readiness as an alternative. In place of the four years in a college, CTE programs gives student...
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The criteria are designed to work in an integrated way to achieve a system of performance excellence. Leadership, Strategic Planning, and Customer and Market Focus, link together to emphasize the importance of leadership focus on strategy and customer satisfaction (Shields, 2013). The criteria are written as a series of questions that can help an organization gain knowledge of itself. Critics of the Baldrige process say that criteria are too focused on business results and not focused enough on quality. As it stands, the customer and market focus category counts for 450 of the criteria’s possible 1,000 points.
Fitzpatrick, J. R. (2006). John Stuart Mill's political philosophy: Balancing freedom and the collective good. London [u.a.: Continuum.
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Savickas, M. L. "New Directions in Career Assessment." In Career Development, edited by D. H. Montross and C. J. Shinkman. Springfield, IL: Charles C. Thomas, 1992.