Metallix Scotland Limited:
Metallix Scotland Limited is a traditional manufacturing company based in Edinburgh. Employing 270 staff, the company mechanizes components for the automotive and aerospace industry. In order to ensure the quality of its products, MSL has relied upon customer Quality Assurance audits. However, it has been decided that the company will gain ISO 9001 accreditation and the customer base have supported this decision and agreed to the move. On the other hand, gaining ISO 9001 requires a lot of commitment and highly trained staff. ISO 9001 and Benefits:
ISO 9001 is a quality management standard that helps a company or an organisation to continually monitor quality across all operations. As an internationally recognised quality standard, it outlines ways to achieve, as well as
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This can allow Metallix to develop the minimum amount of documentation need in order to demonstrate the effective planning, operations and processes, the implementation and continuous improvement of the QMS.
QMS documentation should include:
· Statements of the Quality Policy
· A quality manual
· Principles of the ISO 9001 and the procedures required
· Documented planning, operations and control of the company’s processes.
Resource Management:
Resource Management is important to the organisation because it is required to enhance customer satisfaction by meeting the customers’ requirements. Resource management is also essential to implement the QMS and continually improving its effectiveness.
The organisation must hire to meet the required standards, provide full training and determine the effectiveness of the training. The organisation must set up the needed facilities and maintain them for high class training. All personnel who affect the quality should be trained and qualified for specific
Education and training must be made available and required by staff at all levels of the organization. More importantly, make
They must provide a quality product. The Ben Pearce book reminds us that all employees must be dedicated to delivering a quality product.
To ensure all the employees are competent, they need to develop a system to measure this competency. For example, they can do assessments to gauge competency. Besides that, they should provide compulsory and supplementary training to their employees to add in value and skills. Mentoring systems also can be implemented to ensure sharing of knowledge and experiences.
Finally, the firm spends a great deal of effort in training its staff, providing the best possible service a...
The employees must be evaluated based on their skills and they need to be assigned with the suitable responsibilities in
The total quality management is valuable asset for Longxi providing it was an competitive edge over most of other competitors. However Longxi needs to improve the quality control system further to meet industry accept standard, i.e. ISO9002 to expand further into the overseas markets.
-Training: understanding the job well enough to know who to hire and how well they are doing.
The purpose is to develop a plan that can be efficiently used for training staff members inside the
9. Lofgren, G.Q. "Quality System Registration: A Guide to Q90/ISO 9000 Series Registration." Quality Progress, May 1991, p. 37. 10.
It is recommended to have a separate team to monitor quality related aspects and make sure the competencies and skills of this team are intact. Systems like PRACA with relevant resources will definitely help to maintain the quality levels as required, but should be continuously monitored and any necessary changes should be warmly welcomed and in a dynamic industry like this flexibility in operations is key.
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).
Provide training sessions and advice to other staff, so all staff are to a high level of dispensing.
. ISO 14001 is a management standard, it is not a performance or product standard. The underlying purpose of ISO 14001 is that companies will improve their environmental performance by implementing ISO 14001, but there are no standards for performance or the level of improvement. It is a process for managing company activities that impact the environment.
It is known as ISO 9000 family and the ISO 9001 is the one which is concerned about the requirement of the QMS. Of course, that creates the needs for understanding these standards in order to get the certificate from the organization which is authorized by the ISO. That also creates the need for the training which is very important for companies to implement the QMS. The standards have been developed the course of the quality history from needing a quality control to a quality assurance. Basically, implementing a Quality Management System is important for companies to succeed in today’s market, and will enhance customer satisfaction, and improve internal process. It becomes more and more a necessity for international companies because it saves a lot of money in one hand and time in the other. Nevertheless, implementing such system requires an effort, training, and using consultant companies to ease the establishment of the system and to get the certificate eventually.
TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2]. The focus of TQM is to improve customer satisfaction and reduce waste [3]. Customers include ...