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How to motivate others
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Question 1: Give a case of where you have tested somebody's conduct that was either oppressive or wrong. What did you do, what did you say and for what reason did you challenge their conduct? Response: There was this day that I caught a customer being very impolite to an employee after he had difficulties finding an item for the customer. The customer heartbreaking motions had made him apprehensive and he began to freeze. I instantly advanced over to the circumstance keeping in mind the end goal to help the customer and the employee, and endeavor to determine the circumstance in a quiet and professional way. I then began by remaining beside the employee and revealing to him that everything will be okay and that I would assume control from
It is only natural to dismiss the idea of our own personal flaws, for who with a healthy sense of self wanders in thoughts of their own insufficiency? The idea of hypocrisy is one that strikes a sensitive nerve to most, and being labeled a hypocrite is something we all strive to avoid. Philip Meyer takes this emotion to the extreme by examining a study done by a social psychologist, Stanley Milgram, involving the effects of discipline. In the essay, "If Hitler Asked You to Electrocute a Stranger, Would You? Probably", Meyer takes a look at Milgram's study that mimics the execution of the Jews (among others) during World War II by placing a series of subjects under similar conditions of stress, authority, and obedience. The main theme of this experiment is giving subjects the impression that they are shocking an individual for incorrectly answering a list of questions, but perhaps more interesting is the results that occur from both ends of the research. Meyer's skill in this essay is using both the logical appeal of facts and statistics as well as the pathetic appeal to emotion to get inside the reader's mind in order to inform and dissuade us about our own unscrupulous actions.
When put into the position of complete authority over others people will show their true colors. I think that most people would like to think that they would be fair, ethical superiors. I know I would, but learning about the Stanford Prison Experiment has made me question what would really happen if I was there. Would I be the submissive prisoner, the sadistic guard, or would I stay true to myself? As Phillip Zimbardo gave the guards their whistles and billy clubs they drastically changed without even realizing it. In order to further understand the Stanford Prison experiment I learned how the experiment was conducted, thought about the ethical quality of this experiment, and why I think it panned out how it did.
Empathy- throughout the call the client seemed confused and a bit agitated about the info he is looking for. There was not any empathy provided throughout the call to show the client our care and concern for any inconvenience caused.
Today I challenged myself to look at my clients differently, and to be quite honest it made me feel a lot better. I thought about how I would feel if someone treated me like a liar; I would more than likely be disappointed and act in accordance. Miller's comment made perfect scene, and I will continue to treat clients in accordance.
(Question 6) One does not think about how hard it is to check the box beside the question “Have you ever been convicted of a crime?” or the even harder task of writing “sexual harassment of a child” in the space labeled “If so, explain:” I’ve had to deal with questioning about my case since the day it was reported. Questions asked by lawyers and judges such as “Was it consensual?”, “Were you aware of the victim’s age?” and “Were you aware of the consent laws in Texas?” The worst questions, however, come from the ones that I am judged by. “How could you do such a thing?”, “Why?” and “How do you sleep at night?” These questions, even though my actions had no evil motives, ring in my head every
What steps can be taken by both individuals and the student body in order to prevent and eliminate these occurrences? “My hope is that as a community we can treat each other with more respect,” said Krull. “The way to do this is to have open dialogues about how we deserve to be treated, what we think and how we perceive things differently.”
I didn't pay much attention to the employee who looked down the aisle as I decided on a small silver headset. But in the midst of grabbing my chosen prize, I noticed the same employee look down the aisle again. I froze, and thought, No way, you're overreacting. It can't be. So, headset in hand, I walked to the end of the aisle and looked over. The employee was nowhere to be seen. I shrugged and looked back down my aisle only to see her at the other end, looking at me! I was startled and quite upset, so I gave her an odd look and started walking to the other side of the section. I wanted to see what would happen, and hoped I was imagining things. There I pretended to browse, then turned around. The employee was right there! She turned quickly to fix something that wasn't out of place. I was infuriated and humiliated at how I was being treated. Not once was I asked if I needed help, but the whole time, I was spied on.
A couple of years ago, something happened in Kroger that made me think about the importance of personal interaction. My sister Mary Jean and I were at the store to pick up just a couple of items, but the place was rather crowded. It was around the holidays, the lines were four or five shoppers long, and more than a few of them had carts that were almost overflowing. The overhead lights were noticeable bright, compared to the overcast sky outside, and all around us was the background chatter of people talking on their cell phones or to each other, the beeping of scanners and the thud of groceries being loaded on the conveyor belts. As we stood, waiting, at the end of the express checkout line, I noticed an employee a few inches taller than I, wearing her hair in a short ponytail, approaching us. She thoughtfully informed us that the self-checkout lanes were open if we'd rather not stand in line.
I chose “How to Survive a Jerk at Work” as an article that captured my attention. This article explains several ways to handle bullies in a person’s workplace. Keeping your distance, slowing down your reactions, knowing when someone is in a bad mood, and changing your perspective, are some of the examples given to illustrate how to handle these office bullies. Finally, the article does acknowledge that those who themselves are bullies, rarely recognize it.
During session with client, teacher informed me that client had to incidents prior to my arrival. The school had a Christmas program in the cafeteria. Jah'Raye became upset, teacher mention she wasn't sure why he was upset. She just felt it was possible to much noise and movement for the client. He was asked to go to the office to avoid getting into trouble. He went without incident and was ok with the decision made.
On this Friday, I came into a heaping load of work that would require me to callous my fingers typing the same information repeatedly–opening the claims, making a few phone calls, jotting down some notes in the file, scheduling vehicle inspections, and reviewing photos of damages, along with estimates. Auto insurance claims are never a one-person job; there are usually several individuals assisting to help find the best possible solution. While scrambling to check items off the long to-do list and sorting my load, I met my nemesis. This customer had a question that I did not readily have an answer to. My supervisor came in to save the day, with a satisfying solution. Especially grateful for the assistance, I felt an obligation to express my gratitude. With an already open file, I quickly typed thank you. Later that day, however, Celia scolded me about my comments being a waste of time. Stirring in me a painful sensation began to change my life. Working in a team setting helped me to realize that we learn most about ourselves through our interactions with others.
Ever Since the development of societies, governments have been put into place and a sense of power has existed. People have gone to extreme ends in order to obtain and keep their positions of power. This is seen in ancient history with the assassination of Julius Caesar, and in recent history the assassination of Franz Ferdinand. These are examples of the psychology of power taking advantage of people. All people who are given an ounce of power are bound to abuse it when put in a political position instead of protecting people’s rights.
Another example that I have to share is regarding conflict within the team it disrupts morale and creates problems. One day in our warehouse on base two of my junior personnel weren’t getting along with one another in front of the team so I intervened by pulling them both aside and counseled them both letting them know that their actions are unacceptable and not helping the team. Having respect for your colleagues is important for a team to be successful.
Let employees at all levels of your organization know that their voices will always be heard, and respond promptly and reasonably to employees’ issues. This can prevent bad feelings from festering and growing into resentment and bitterness. Conflict is best handled quickly and openly. (Ingram, n.d.)
...lem or situation with anyone that needs to be dealt with I won’t just let things go I will address the situation, without coming off rude but also keeping it very unbiased and neutral so whoever I 'm dealing with will feel comfortable to communicate back in effective manner as well. I communicated more effectively using the communication concepts of perception checking, responsive listening, and self-disclosure to more pleasantly get information and details to help my brother and I’s rocky relationship. No longer do we fight for no reason because now I have taught him some of the skills for communication and he actually has been usuing them to his advantage as well. I learned that being an effective communicator can make a huge difference no longer do I need to walk on egg shells when you can comfront a situation quickly and then it’s resolved and you can move on.