Team Reflection Paper

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On Friday and Saturday night, I helped oversee the young ladies from Bingo, Amanda, Ana, and Kathleen so they could be trained on "quarterbacking." Over the course of these nights I was able to gain further insight into the new system. Thanks to their help we can hopefully improve further on this system as I will further discuss. After their shifts I collected the ladies feedback, as well as some of the servers input as well. Their concerns were primarily ones that have been discussed already such as not getting drinks, orderings going unfulfilled, and orders not being delivered. They also felt concerned with customers getting upset at them when orders were not fulfilled, or the servers for to many orders, but that will be overcome. …show more content…

The servers will need to be taught how to locate machines sections without map, which run numerically in certain directions.
Further thoughts:

If a "quarterback" carried a small bank with them like a change clerk, and took credit card orders using a reader attached to the tablet.
We could possibly use info-genesis mobile and send orders directly to the service bar as long as we can note the location in order. http://www.agilysys.com/solutions/by-products/point-of-sale/infogenesis-mobile
Why not possibly place self-serve alcohol kiosks around Casino using http://www.agilysys.com/solutions/by-products/point-of-sale/buy. When an order is placed a server or bar back will bring the order to the location immediately.
I'd also like to point out that VIP's orders should be an immediate priority for drink service which still struggled.

Overall, I think Friday and Saturday went very well considering our issues, and the servers did a fantastic job for the most part. One of my major concerns is with some of the servers lack of maturity and professionalism. A select few servers are causing the large group to lose focus of the objective, and those select servers should be relocated elsewhere if necessary, and warned. I felt pretty occupied constantly keeping on eye on the "quarterbacks" making sure the servers were getting the correct machine locations and drinks

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