TD Bank Internship Plan

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For my internship, I will be working the role of a Customer Service Representative at TD Bank. A Customer Service Representative provides legendary customer service while selling TD products to new and existing customers. In addition, they take residential mortgage applications and offers or negotiates terms of residential mortgage loans.
My first personal learning objective is to enhance my professional skills and demonstrate appropriate work behaviors. I will follow the TD policies. I will do this by making the right decisions and complying with the law. I will not harm the reputation of TD and will demonstrate integrity to the brand. I will not condone any violence or tolerate any harassment or discrimination, and I will treat others with dignity and respect. I will dress in appropriate work attire according to the TD dress code. I will follow the TD customer service guidelines in order to provide professional advice that will enhance my skills. …show more content…

I will practice catching fraud but will avoid myself from getting involved with fraud. I will not practice any irregular business acts such as criminal, fraudulent or illegal conduct, any impropriety, or a lack of professional responsibility and dishonesty. I will not improperly reproduce or forge signatures, I will not falsify documents or records. Instead I will work with my management team on how to catch fraudulent customers with fake IDs and incorrect signatures. I will ID our customers, record the source of counterfeit bills, and research checks before cashing or depositing. I will learn how to use all the different types of applications. I will not be involved in money laudering or sales misconducts. I will report any suspicious

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