Shopping Center Case Study

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With the growing concerns on the equality of persons with a disability, people become more aware on the provision of barrier free environment in publicly accessible premises. Lack of ramps, uneven flooring, narrow corridors and absence of tactile guide path are only some of the examples of the physical barriers for these people. Hong Kong government has been taking an initiative role in formulating legislations and providing codes of practice so as to safeguard the interests of the persons with a disability. Along with the government efforts in raising the awareness of society on the issue, media, statutory bodies and advocacy groups also have an active participation in fostering the interests of their concerned groups of disabled people. …show more content…

As shopping centre can be found easily in Hong Kong and is open to all people, whether its environment is accessible and user friendly enough to cater for all types of people are of importance. Also, with the initiative taken by the government in the provision of barrier free environment, it is valuable to study government’s influence on private sector. Thus, private shopping centres have been chosen as the scope of this study.

The term “property manager” refers to the DMC manager who is responsible for the management of a property. Property managers of shopping centres have many different job functions. To understand the different roles of property managers in the provision of barrier free environment, people with experiences in shopping centre management should be chosen for analysis as they would be expected to have a better understanding on the different roles. Hence, property management practitioners, property managers and professional associations’ members would be the target respondents in this …show more content…

Hence, property managers have a wide range of job functions and perform different roles in the management of a shopping centre. In the shopping centre management model as suggested by Chan & Kwan (2006), accessibility is one of the core elements in managing shopping centre. In managing a built environment like shopping centre, property manager is the key person to ensure such accessibility to all kinds of people including persons with a

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