In the hotel industry, property management systems also known as PMS are programs used on a computer which help the hotel staff manage guest reservations, registrations, charges, and other amenities. The PMS system may interface with multiple departments which may include the central reservation system, housekeeping, engineering, food and beverage, the front office, the back office and point of sale systems. In this regard, the PMS acts as the central hub of information.
Property management systems are also used to manage and account for personal property and assets. There are many different types of property management systems available, so each hotel may not use the same system as another. Property management systems are very important to the function of a hotel. There are many ways in which the PMS provides hospitality. Some of these include making check-in easier, being able to provide a guest a clean room, and the ease of guest accounting.
Property management systems help provide hospitality to guests in a multitude of positive ways. Registration has improved with the advent of PMS. While registration typically occurred at the front desk, new developments have changed the process with the ability for hotel employees to facilitate the process remotely using wireless computers or for guests themselves using a self check-in at a lobby kiosk or even over the Internet prior to arrival. This can improve customer service for the guest while lowering costs for the front office.
Housekeeping is another area that is improved through PMS. Using a PMS, the latest data on the status of a room, whether dirty or clean, helps the front office in providing the correct rooms for guests. Sometimes the telephone system is incorporated, by h...
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...el gain a positive return on their investment.
In order for a PMS to work at its maximum, management should be sure that employees are properly trained to use the system. It is critical that the type of training an employer provides meets the needs of both the hotel and their employees. It is equally important that the impact of training is evaluated. Otherwise, a business may never really know whether or not the training accomplished what was expected.
Works Cited
Bardi, James A. Hotel Front Office Management. 5th ed. Hoboken, NJ: John Wiley & Sons, Inc., 2011.
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Yu, Roger. “Hotels Hope Visitors Check out Livelier, Upgraded Lobby.” USA Today 13 Feb. 2006. 8 Oct. 2011 .
My paper analyzes the IS/IT (Information Systems based on Information Technologies) of hotel units integrated in a group, using a literature and a case study which examines how the information technology of the ERP type are applied in the hotel units along with its limitations and its advantages.
A management information system (MIS) is an information collection and analysis system that facilitates access to program and participant information."(mays.tamu.edu, 2013) This system is usually computerized. Businesses use MIS at all levels of operation to collect, process and store data. Management uses this data in the form of information needed to carry out the daily operations of the business. Everyone who works in business, from someone who pays the bills to the person who makes employment decisions, uses MIS. In fact, many (if not most) companies concentrate on the alignment of MIS with business goals to achieve competitive advantage over other companies. "The major components of the MIS are the database, the model base, and the user interface. The database is used to store important data, the model base has the required statistical models in order to analyze the large amounts of data, and the user interface allows the user of the software to navigate through it and use it with ease."(mays.tamu.edu, 2013)
The remaining facts within this analysis were largely gathered through a one-on-one interview with the front desk manager, Nikki Sukthong on April 3rd. Sukthong has worked for HHMC for over twelve years. She received formal training in hotel management before being appointed to her current position at Hotel 373 two years ago. Her responsibility includes the day-to-day management of the hotel and its staff. She is responsible for all the guest reservations as well as housekeeping reports and a general engineering/safety repo...
Simon, E. (2003). Successful hotels use hands-on hiring, retention practices. Hotel & Motel Management, 218(11), 54.
Now that you know what the positions are looking up the details would be the next step. The General Manager of Hotel and Lodging is responsible over all the operations of the hotel. It is important for the General Manager to make sure that timings run smoothly and all employees are doing their jobs and the guest are happy. In order to get this job done there are several directors that report to the General Manager. The Director of Human Resources oversee the Human Resources Department where all of the employees needs are taken care of and the hiring/firing of employment takes place.
-Learn more about guest’s habits and profiles in order to improve guest recognition and promote cross properties cross property usage. (How much customers spent on the room, food, beverages, activities, etc)
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
The Happy Guest Relationship Management (HGRM) system has seen huge success in its implementation into Hotel Lugano Dante and Hotel Berna’s business operations. The system has allowed for the continued expansion and growth of these hotels, enabling Fontana to provide a five-star customer service experience within a four-star hotel. Through capitalising on technological innovations Fontana was able to achieve these competitive advantages and standout in an otherwise saturated market. The further development of this system will ensure that Fontana is able to sustain this success and promote future growth.
Hilton Worldwide carries out business through three segments: (1) management and franchise; (2) ownership; and (3) time-share. These business segments enable management to capitalize on strengths like brand recognition and economies of scale. The company focuses primarily on the management and franchise segment which consist of 3,918 hotels with 610,413 rooms. Managing the properties, rather than owning them, allows the company t...
Wu, Z., Roboson, S., & Hollis, B. (2013). The application of hospitality elements in hospitals/practitioner application. Journal of Healthcare Management, 58(1), 47-62. Retrieved from: http://ezproxy.aut.ac.nz/login?url=http://search.proquest.com/docview/1287979397?accountid=8440
Whitla, P., Walters, P., Davies, H. 2007, Global strategies in the international hotel industry, Hospitality Management, vol. 26, pp. 777–792.
The powerful system of Reach by NAVIS, generates targeted email lists from data housed on separate systems. NAVIS Reach is based on 25 years of experience in the lodging industry. The system captures guest information and lead data from multiple sources that include the property management system, external lists, the NAVIS Narrowcast solution, and or other sources. Reach cleans and de – dupes the names, removes pre booking and automatically groups people into households in real time. Once the data is captured, NAVIS Reach provides easy to use tools to generate lists from the combined
Hostel Management System or HMS had started to be developed since 1912 for hostel managers
Hotel Management can be described as running or managing a hotel. Hotel managers are in charge of everything from housekeeping and reservations to catering and concierge services. The Hotel industry as a whole benefits from increased travel. It comprises of businesses that provide services, primary accommodations, food and beverages.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. The Hotel industry not only plays an important role in the life of people but as well as the economy of the country. I spent an hour of my day relaxing in the lobby at the Fontainebleau resort in Miami, while on vacation with my family visiting from out of state. It was my first time staying at the resort so I was eager to check it out, after seeing such great reviews on Yelp and hearing great things from friends who have been there in the past. The employees working at the resort were very welcoming, professional and willing to go above and beyond to help their guests. The check-in process was very quick due to having