1 INTRODUCTION Hospitality is the relation between the guest and host, or the act or the practice of being hospitable. This includes the reception, entertainment and generally looking after the guests, visitors or strangers. The word hospitality is derived from the Latin hospes which means “host”, “guest”, or “stranger”. Hospes is formed from hostis which means stranger. Today in many areas hospitality has developed in various ways, no two ways of hospitality are the same such as in India the term atithi devo bhava is used and guest is considered god like and we are told to respect them as such by touching their feet, in other countries such as the western people prefer a handshake and hospitality is more formal. This is one of the few industries that are directly involved with serving its customers in many significant areas for their wellness that are eating, drinking and sleeping which are some of the most important needs of an individual that a hospitality professional looks after, these are basic things we can provide but the times are changing we are in the 21st century now and the hospitality industry has as any industry been heavily impacted by it. Technology today has completely changed the industry which is why it is important to see which sectors have been affected, where many things have been changed and a new generation of professionals has emerged, which understands it and continues to expand it. This project has given me a new insight into the types of technology that are emerging to improve not only the experience of the guest but also the employees in this industry and their employers. This is why I have chosen five technologies which vary in functioning and development the technologies are Global Positioning Sys... ... middle of paper ... ...t to be treated Integrity – a person of your word; highly trusted Innovation – open and evolved in creating or executing on “new” Passion – love the TEAM, the client and the work we do Attitude – consistently display a positive, can-do attitude 4.1 REACH The powerful system of Reach by NAVIS, generates targeted email lists from data housed on separate systems. NAVIS Reach is based on 25 years of experience in the lodging industry. The system captures guest information and lead data from multiple sources that include the property management system, external lists, the NAVIS Narrowcast solution, and or other sources. Reach cleans and de – dupes the names, removes pre booking and automatically groups people into households in real time. Once the data is captured, NAVIS Reach provides easy to use tools to generate lists from the combined
To meet audience expectations you need to build an experience based upon what they want. Guests are no longer happy to just search for rooms, they want to connect and be connected. Technology is the enabling platform which helps to create this connection and create a rich, dynamic brand experience for your audience.
The external environment of the hotel industry in is very competitive and already well established. Trends in the market include promotional campaigns to customers using the "more bang for your buck," method. There are several different segments of the hotel industry including: luxury, upscale, mid-market with food and beverage, mid-market without food and beverage, economy, and budget. Each different segment offers certain amenities to appeal to consumers depending on what they are looking for in an over night stay away from home. As McDonald's looks at entering the hotel industry they have looked at several important issues dealing with an entry into this market. McDonald's would like to enter the market in the state of Illinois where the company's headquarters is. Illinois leads all other states in money spent on tourism totaling $61.1 million in the year 2000. Illinois also ranked fourth in the nation for leisure person trips in 2000. Hotel industry has several important barriers to entry including cost of entry, ability to differentiate from other hotels, and competition in every hotel segment.
We recommend Vikram to use service quality framework (SERVQUAL) as a scale to measure and manage hotel guest’s perception of service quality in terms of five dimensions (session2 slide#45), which are (i) Reliability – OV employee’s ability to dependably and accurately perform the promised service to consistently delight its guests (ii) Assurance – Knowledge and courtesy of OV employees, and their ability to convey trust and confidence. (iii) Empathy – OV’s individualized attention and customized care it offers to its guests and understanding the customer to anticipate guest needs, wants and desires to enlighten the service. (iv)Tangibles – Refers to OV’s lavish tents and other physical facilities, equipment, pleasant appearance of OV personal, etc. (v) Responsiveness – OV’s willingness to help customers and provide prompt
Helped With unique efforts by government and all other stakeholders, including hotel owners, resort managers, tour and travel operators and employees who work in the sector, Indian hospitality industry has gained a level of acceptance world over. It has yet to go miles for recognition as a world leader of hospitality.
The hotel industry is by far one of the biggest business industries known to man in this era. The businesses of this industry are affected by many factors. The businesses environmental factors in external factors are demographic, economic, global, political, sociocultural and technological.
HOSPITALITY MANAGEMENT AND CAREER There are diverse career opportunities in field of hospitality management. Tourism is one of the fastest growing industries in the world. Tourism is directly related to hospitality, education and industry. Tourism kicks off many economic enterprises which in turn draw investment, revenue, and economic growth.
The hospitality industry is a broad industry enjoyed by many members of the public. it holds a lot of diversity ranging from the services of a 5 star hotel to a small cafe on the corner of a street. Although the hospitality industry is so big and diverse all of the businesses in it have one thing in common, They are looking for returning customers. To gain more returning customers businesses are always looking for new content to make them the next best thing. Australians are regarded as people who are always looking for a good time. This good time is most commonly paired with heavy alcohol use and in return australia’s hospitality industry has responded with selling and supplying alcohol to customers and directly caters towards them by the
Hospitality business is one of the fastest-emerging industries, whose great variety makes it very fascinating area of working. I have never thought about the significance and the prospects which this industry presents until the day I started to work as an assistant tourist manager three years ago. This was my first formal working experience in the tourism environment. As a person with passion for meeting new people and going to places, I knew it will really impact positively on me. As an assistant tourist manager I was required to help the tourist manager accommodate the visitors and organize sundry kinds of entertainment.
I Hari Shankar Patel (Roll no: 1477568) hereby declare that the entire project is done by my own thinking and handwork. I also declare that I have not copied any information from websites, books or journals. This project will give me a good opportunity to do my best in future. This project shows my interest in hospitality industry.
Information technology is a buzzword in the modern competitive business arena. Without information technology no business is successful globally even locally. The role of Information and Communication Technology (ICT) in the tourism and hospitality sector is beyond the description. Visitors or clients now want to see the glimpse of the services quality, costs and compare with other channels in order that they can be benefitted. So, there is no alternative to disregard the ICT rather it should be treated as investment part and try to maximize the benefit derived from it. The hospitality industry also includes tourism sustained commercial activities like airline cabin staff or agents in travels. Information technology (IT) and
The Colombo Academy of Hospitality Management (CAHM), Sri Lanka’s largest hotel school, is a joint venture with William Angliss Institute (WAI), Australia. Based in the SLIIT campus in Malabe, we are a dedicated centre for Hospitality, Tourism, Foods and Events. William Angliss has a proud history of over 75 years. Our Melbourne campus annually hosts over 21,500 local clients and students, and 1,300 international students from over 45 countries with more than 100,000 graduates worldwide.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. The Hotel industry not only plays an important role in the life of people but as well as the economy of the country. I spent an hour of my day relaxing in the lobby at the Fontainebleau resort in Miami, while on vacation with my family visiting from out of state. It was my first time staying at the resort so I was eager to check it out, after seeing such great reviews on Yelp and hearing great things from friends who have been there in the past. The employees working at the resort were very welcoming, professional and willing to go above and beyond to help their guests. The check-in process was very quick due to having
Tourism is presently one of the primary economic exercises on the planet adding to financial, social and political advancement of different regions and Krippendorf (1989) contends that we should be mindful to the development of this exercise. The hotel industry is one of the primary sub-segments of tourism and Cunha (2003) trusts that the hotel business was one of the main process in the improvement and development of tourism, which has prompted to expanded number of foundations hoteliers, individual size and organizational complexity(Quintas, 1998).In addition, the national hotel went with the growth of international hospitality consequently getting to be in the activity with the largest weight among all exercises secured by
The frontal office of large hotels mostly uses a computerized system to manage the guest information and pass it to other departments in the hotel. The frontal office is made up of a team of people with each person having various responsibilities in handling the guests. For the small hotels front office, the reception desk may not be computerized and mostly the reception area handles all the guest information and also carries out other tasks such as showing guest to their rooms. In general the small hotels do not have a team of people or at times has very few people in handling the guests. (Bardi, 2006)
The hospitality industry is one of the largest sectors in the world. It also gives 8% of the people in the world jobs. Hospitality includes hotels and restaurants. Hospitality has a wide range of types of outlets serving food and beverages. Hospitality is nearly 10% of the world’s GDP.