(COVER PAGE)
OBSERVATIONS AND RECOMMENDATIONS FOR T.G.I.FRIDAY’S RESTAURANT
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TABLE OF CONTENTS
EXECUTIVE SUMMARY………………………………………………………………iii
PROBLEM………………………………………………………………………………..1
BACKGROUND………………………………………………………………………….1
DISCUSSION OF FINDINGS……………………………………………………………2
Services……………………………………………………………………………2
Menu Items………………………………………………………………………..3
Quality……………………………………………………………………..3
Prices………………………………………………………………………4
Atmosphere………………………………………………………………………4
Clientele…………………………………………………………………...5
Physical Facilities…………………………………………………………………5
Décor………………………………………………………………………5
Cleanliness………………………………………………………………...5
Layout……………………………………………………………………..6
Convenience……………………………………………………………….6
Special Offers……………………………………………………………………...7
CONCLUSION AND RECOMMENDATION…………………………………………8
EXECUTIVE SUMMARY
Prospective dining patrons can feel comfortable about dining at T.G.I.Friday’s Restaurant, as shown by this in-depth study conducted by . The study was authorized by . She requested a report of observations of the restaurant.
My conclusion that T.G.I.Friday’s Restaurant does not need many improvements, other that a little more room and larger trashcans in the restroom, is based on data supplied by two employee interviews, T.G.I.Friday’s menu and website, and observations made by
Observations were made in five areas:
(1) Service. The service at T.G.I.Friday’s is friendly and time sufficient.
(2) Menu Items. The quality of the food is of a high standard. There is a large selection of different types of menu items. The prices are reasonable for the portion sixes given.
(3) Atmosphere. The atmosphere is loud, chattery and exciting. The décor is interesting and the clientele is diverse.
(4) Physical facilities. The restaurant is clean and convenient. The layout is a little cramped but still comfortable.
(5) Special features. The special features are helpful when choosing to dine with T.G.I.Friday’s.
On the basis of these findings, it is recommended that a few ta...
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OBSERVATIONS OF T.G.I.FRIDAY’S RESTAURANT
PURPOSE
BACKROUND
DISCUSSION OF FINDINGS
Service
Menu Items
Food
Quality
Selection
Style
Drinks
Prices
Atmosphere and Décor
Clientele (customers)
Physical Facilities
Cleanliness
Layout
Seating
Restrooms
Convenience
Location
Parking
Special Features
Conclusion/Recommendations
High quality ingredients, various things on menu, make the food right infront of you; handcrafted preparation
The main consumer characteristic that Cracker Barrel Old Country Store sets their standards on is “Pleasing people”. (Etzel, Walker, Stanton. 2001 pg. 204) A review of the Cracker Barrel Old Country store states, “This restaurant has a combo of good food, good service, and atmosphere. The gift shop is trendy, and affords one a place to browse. Do your browsing after the meal, for service is fast and efficient. One dines among country antiques that serve as decor. The country plates are a delight, and one must try the daily specials. Don't order dessert if you're not hungry. The blackberry cobbler and lemon icebox pie are superb. This is home cooking with affordable prices and great atmosphere.” (http://stlouis.citysearch.com/profile/3855636) Cracker Barrel stores appeal to both the traveler and the local customer and have consistently been a consumer favorite. Cracker Barrel was ranked as the top family dining chain for the eleventh consecutive year in the 2000 Restaurants & Institutions magazine "Choice in Chains" annual customer survey. It was also named “Best Family Dining” restaurant by Restaurant & Institutions magazine for the tenth consecutive year. The R&I award is based on a national consumer survey that evaluates chains on seven separate attributes: food quality, menu variety, value, service, atmosphere, cleanliness, and convenience. For 2000, Cracker Barrel scored highest among family dining establishments on every one of the attributes.
When different kinds of menu for lunch and dinner are included, there is an opportunity for attraction of more clients in the new outlet
Two locally owned famous restaurants in Sedalia, Missouri, El Espolon and El Tapatio, are both recognized as quality, authentic Mexican restaurants that serve Sedalia with outstanding service and great food. After paying each establishment a visit this past weekend, I have discovered some differences and similarities in the two. Although many of my relatives have chosen El Espolon as their favorite, I found El Tapatio to provide a more ethnic experience with their excellent food, sharp service, and clean venue.
For example, a cheese and pepperoni topping pizza at Domino’s is very popular because it is very tasty and delicious to many people and that is why they comeback to Domino’s. The satisfaction of a meal at Domino’s will consist of what type of pizza the customer will pick and either some chicken wings or chocolate cake added to the side. This meal will make a family very satisfied and their temptation of craving the meal again will comeback sometime later in the future, which will make them order again from Domino’s pizza. Another example, will be a dinner meal at Olive Garden, which consists of lasagna, bread sticks, and salad. This meal is very delicious and much healthier than the meal mentioned before this. This meal is a family bundle and it has a higher price than the Domino’s meal. Many customers will return to Olive Garden because this meal is great for a family dinner night. Overall, the Olive Garden meal is much better in taste, but the Domino’s meal is cheaper in
Chipotle is my favorite place to eat. As I am sure it is for other people. Chipotle is a fast food Mexican grill. They are most known for how big they make your burritos. Now it is fast food but it isn’t actually fast, they’re like a restaurant but without the wait. They serve all naturally raised meat and organic beans. So there food is pretty healthy and worth eating. The employees are always nice and it just a great place to eat over all. Chipotle is a great choice for a quick fast food stop because it gives great service, atmosphere, food and value. My experience there is always a good one.
wonderful quick meal right in front of you. They show you hands on how to prepare and cook
Many of the customers are regulars who have been coming to the restaurant ever since it first opened, which is why the owners make it a priority to provide a consistent menu with the customer’s favorite entrees. The restaurant strictly serves dinner options, as it opens its doors at 4pm. The menu consists of seafood, pasta, steak, and sandwiches, as well as a daily entrée and soup specials, allowing every customer to find something that appeals to them on the menu. Although the menu features a wide variety of food, many of the options, especially the seafood, can be quite pricey for many customers. This results in many customers only being able to come in for special occasions, as the food is too expensive to pay for on a regular basis. Some of the restaurants most popular items, such as the prime rib, are only available on the weekend, resulting in customers who come into the restaurant specifically for thos...
The term “fast-food” is usually distinguished by food served very quickly to a customer by drive-through or carry-out. Fast-food restaurants are highly associated with low-cost and malnutrition foods with brief consumer and employee interaction, and below average cleanliness based on restaurant health inspection reports. Chick-fil-A has changed the usual perception of fast-food restaurants. Rather than burgers and potato fries, Chick-fil-A serves chicken sandwiches and waffle fries. Chick-fil-A also shows their appreciation for employee to customer relations, rather than ignoring the social aspect of serving customers when operating at a fast pace. Chick-fil-A’s menu selection, customer interaction, and clean eating
Flexibility seems to be the most heavily concentrated component for Subway restaurant which is followed by quality. Speed, cost and dependability are equally the same. The data was collected from primary research by asking Mr. Stuart House to distribute 20 points across the performance objectives. This information was used to construct a polar diagram of Subway as seen above (Appendix 3).
McDonald's also focuses on the perception of value within it line of products and therefore takes care to price its menu items accordingly. Different products are priced differently depending on which target audience those items appeal to most. An extensive value menu is an essential part of any fast-food menu in recent years. The prices and products within the value menu can prove to be areas that will make or break a fast-food companies' year depending on the competitions value menus.
2. We aimed to provide plenty of choices of the seafood materials for steamboat buffet to the customers.
Editorial. Nations Restaurant News 11 Nov. 2005: n. pag. MasterFILE Premier. Web. 5 Mar. 2013.
From a food and beverage manager's perspective - What are the important characteristics and procedures of a food and beverage establishment in relation to its size, type, market, design, planning and organization?
... be on the facilities and services offered by the hotel to accommodate such persons such as the meeting rooms, conference rooms, ball rooms etc. while on the other hand, when aiming at the persons for a pleasurable visit then the marketer would more likely emphasize on the fun and exciting facilities that would interest them such as sports bar, tennis courts, treatment facility etc.