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Challenge of performance management
Challenge of performance management
Challenge of performance management
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Rater Bias is a concern that almost each and every organization experiences in performance appraisal because we are all human beings and a degree of biasness is possessed by each and every one of us but the professional will actually try to remove the bias that we possess and conduct the performance appraisal from a neutral standpoint which is actually very difficult to conduct. If i look into the various organizations I have worked in, I have observed various kinds of Rater Bias which has actually affected the performance appraisal system because as soon as there is a entry of Rater Bias the transparency is no more there and organizations are actually trying to get rid of such activities. There are different kinds of Rater Bias that I have observed, like: …show more content…
for example if the employee is good in something then the rater may actually assume that if he is good in this then he is also good in that. The horn effect actually just the opposite of the Halo effect where one negative aspect of the employee may actually make the rater assume that the employee is bad in almost every thing. Bias related to central tendency, lenient tendency, strict tendency - In central tendency bias the rater gives a score which is very much average like a 6 or 7 on 10. In lenient tendency the rater is lenient and is like the Halo effect while in strict tendency it is just like the horn effect. Comparison bias and the recency bias - In the comparison bias the rater generally compares the employee with others and cite examples of other employees and their strengths. In recency bias the rater generally focus on recent events whereas the appraisal cycle may be of 12 months. The similar to Me bias - In this case the rater tries to compare the employee with himself or herself and generally if someone is alike in nature will get an upper
Thought processes can greatly influence people's social interactions, and the way that they live their lives. Cognitions develop how people perceive themselves and others on a daily basis. It is important to investigate how people attribute actions and behaviors exhibited, not only by themselves, but also those around them. These attributions shape the way an observer feels and reacts to others, and how people feel about themselves due to their own actions. The correspondence bias (fundamental attribution error) and the self-serving bias are two errors made in attribution by virtually every human being (Baron & Byrne, 2000). Both of these biases can be shown not only in adults, but also children (Guern, 1999). Even sport spectators display these biases when watching their favorite teams (Wann & Schrader, 2000). When the self-serving bias is absent in people's cognitions, they will show the self-defeating attributions. It is important to study people that demonstrate self-defeating attributions, because these individuals also show symptoms of depression (Wall & Hayes, 2000). Clearly, attributions are an imperative aspect of social cognition. Attributional bias is discussed by Marie Beesley. It is also important to investigate the factors that affect people's judgment biases in decision making and reasoning skills, which is explored by Amanda Wheeler. Because these two processes are so vital to the way in which people perceive themselves and others, and to the way a person chooses to behave, it is important to understand the factors that can cause inaccurate judgments. Judgment biases affect the way people form conclusions and make attributions about others, as well as abou...
Differences in rater behaviors are among the factors responsible for variability in the decision making process(DMP) during ratings. The interference of either the rater rating style or rater experience determines the validity and reliability of the rating score and the rater themselves. Factors related to rater inconsistencies identification and measurement in DMP is necessary to avoid factors underlying variability in decision making process . Several studies have identified rater proficiency level, rater experiences and tasks as its factors. The purpose of this paper is to critically review two articles that contribute to describe insights of rater behavior related to the factors studied. Barkaoui (2010) ‘Variability in ESL Essay Rating Processes: The Role of the Rating Scale and Rater Experience’ identifies effects of rating scales and experiences on raters behavior through think aloud protocol. While Baker (2012)’Individual Differences in Rater Decision-Making Style: An Exploratory Mixed-Methods Study” defines and addresses decision making style (DMS) as a factor related to decision making process in writing assessments rating. The following summary and critical evaluation of these articles explicitly provide what involves in raters decisions as well as the strength and weaknesses of these two articles.
Reiman’s Article The Bonus of Bias was published in 2008 and is an excerpt from his work The Rich get Richer and the Poor get Prison that concisely demonstrates the idea that our social and economic institution’s work in unison with the criminal justice system to portray a distorted relation between criminality and poverty. This article acknowledges the various “bonuses” the wealthy get to enjoy and the consequential deficits that the impoverished must suffer.
Further Reading Mullen, B., Atkins, J. L., Champion, D. S., Edwards, C., Hardy, D., Story, J. E., & Vanderlok, M. (1985). The false consensus effect: A meta-analysis of 115 hypothesis tests. Journal of Experimental Social Psychology, 21, 262-283. Ross, L., Greene, D., & House, P. (1977). The false consensus phenomenon: An attributional bias in self-perception and social perception processes.
...ther a job applicant has a tendency towards violence or other harassing behavior” (Stabile, 2002). Lastly, for some employers, it is often better to be able to test for specific traits in a particular job that might predict success or that might make an applicant a wrong fit for the particular job. For example, in service industries, employees deal directly with the public, so it is important to have a sense of the employee's prospective of service orientation, since the company is judged by the quality of the service provided. Another example is seen in a position that requires sales and constant communication with people, finding someone who leans toward extroversion might be more helpful for the organization's goals.
Managers should understand an employee’s skills and abilities to make an informed decision on whether or not to hire him. Once hired a manager uses skills and abilities as a deciding factor for an employee’s job placement within the corporation. Secondly, an evaluation of an employee’s personality helps the manager in his leadership approach of that employee. Thirdly, perceptions can be the deciding factor of whether or not a candidate is hired and or promoted. An individual perceived as fitting in may be hired to negotiate business deals. Particularly, if the individual shows a favorable attitude through actions and deeds and has strong values and behaves
...l process. This helps reducing sampling error by increasing the number of observations and reduces the effect of possible biases. This way, the supervisors and managers will feel more comfortable, since they are no longer solely responsible for what happens to the person as a result of the rating.
Ø The “comparing employees effect” evaluates one employee to another employee without considering the different tasks they are required to perform. (Neely, G.)
Banner, D. K., Graber, J. M. (1985). Critical issues in performances appraisal. Journal of Management Development. Issue 4. Pp. 27-35.
In summary, appraisal forms are the key instruments used to measure performance. Care and attention are required to ensure that the forms include all the necessary components. More importantly, it is important to remember that one size does not fit all and different components are appropriate based on the purposes of the appraisal. (Aguinis, 2009, p. 143)
Pronin, E., Lin, D. Y., & Ross, L. (2002). The bias blind spot: Perceptions of bias in self
Although performance is a major objective at top organizations, successfully addressing poor performance is also a key focus. Although many employees feel or dread performance appraisals they are directed to enforce clarity with individual employees day-to-day work-load, performance appraisals develops responsibility while making employees accountable for performance expectations, reinforces future career planning, helps the organization with determining training needs, and provides a stem of documentation for legality purposes. Performance management in detail is much broader than many employers, and employees assume and necessitates so much more. Proficient appraisals should represent a summary of on-going dialogue. Focusing only on an annual performance evaluation leads to misrepresentation of the performance management process in its
Ad soyad Reflection paper Section Tarix How Self-serving bias bond with group and diminished responsibility? Account During the semester, self-serving bias as well as Group and diminished responsibility take my attention more than other topics. These two topic looks more interesting because they help me to admit my mistaken which happened different times. After studying these readings, I analyses my past and current behavior, and I observe how my attitude to the issues changed.
...organizational annual pay and grading reviews, Performance appraisals generally review each individual's performance against objectives and standards for the trading year, agreed at the previous appraisal meeting. Performance appraisals are also essential for career and succession planning - for individuals, crucial jobs, and for the organization as a whole. Performance appraisals are important for staff motivation, attitude and behavior development, communicating and aligning individual and organizational aims, and fostering positive relationships between management and staff. Performance appraisals provide a formal, recorded, regular review of an individual's performance, and a plan for future development.
...rvisors, feedback and peer assessment, which allow evaluation and reduction of the errors. By training the supervisors, it can give them more awareness of their job and the importance of doing their job correctly, also it increases the accuracy of their measure. The supervisors can ask other managers to give them a feedback on how accurate and tolerant their measures are. This reduces biased views of the process. Also they can allow other employees to appraise their coworkers. This helps reduce biased view greatly as the employees work with each other and has more time to observe and communicate with other coworkers than the supervisor. Furthermore, it increases the motivation of the workers conducting the appraisal themselves, as the criteria for the appraisal applies to them as well. They will try to work harder in order to avoid the mistakes their coworkers made.