Quality Management Case Study

Research Question

Discuss the application of William Edwards Deming’s 1st principle of quality management (i.e. create constancy of purpose toward improvement of product and service) through the use of a 21st Century industry example.

The concept of quality is at the heart of many of our ideas about effective management and leadership and programs like total quality management have been at the core many companies’ success. Now, we owe this transformation to Dr. W. Edwards Deming, a statistician who went to Japan to help with the census after World War II. His message was, by improving quality, companies will decrease expenses and increase productivity and market share. This article explains how to integrate principles and objectives into all aspects of operations. One such organization

The administration at Brazosport Regional Health System has identified 3 major components of QIP. They are quality orientation, continuous process improvement and total employee involvement.

For the quality orientation to happen, several steps were taken to extend the emphasis on quality throughout the hospital. A quality improvement council consisting of the top administrators was formed and with employees input the council developed a policy outlining the hospital’s position in quality. The council also defined the quality as “Providing healthcare services which are continuously improved to meet the needs of our patients, physicians, employees, payers and the community we serve”. Hospital employees and staff use the quality policy and definition frequently in designing, implementing and outlining the hospital operations. Copies of Mary Walton’s book, The Demings Management Methods (1986) were distributed to the hospital managers to encourage the discussion of Deming’s principles in the