History Of Total Quality Management

Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude and organization of a company that strives to satisfy the customers’ need with their products and services. To ensure the quality, it is critical to undertake the voice of the customer, in order to developing innovative products and services. The culture requires quality in every single aspects of the company’s operations, with the processes of driving company workforce engagement, customer satisfaction, and staff motivation.

Definition of Total Quality Management

Total Quality Management is the techniques use by an organization to improve the quality and production level. This technique involves teamwork and is also use horizontally across an organization. The key factor of Total Quality Management is to

This term is referred to wider issues within an organisation. Ishikawa also discussed ‘total quality control’ in Japan, which is different from the western idea of total quality. According to his explanation, it means ‘company-wide quality control’ that involves all employees, from top management to the workers, in quality control.

Total quality management

In the 1980s to the 1990s, a new phase of quality control and management began. This became known as Total Quality Management (TQM). Having observed Japan’s success of employing quality issues, western companies started to introduce their own quality initiatives. TQM, developed as a catchall phrase for the broad spectrum of quality-focused strategies, programmes and techniques during this period, became the centre of focus for the western quality movement.

TQM adopted in small and medium