Organisational Communication Case Study

946 Words2 Pages
bulb-icon

Recommended: Communication in organisation

Review the different episodes in the case from the perspective of organizational communications. What forms of formal and informal organizational communications did Margaret utilize?
Margaret was bullied by her partner, Dana, which they worked in the same department and share the same job title. For more than two weeks, Dana kept bossed her around and criticize her work, made nasty remarks on Margaret’s wardrobe. Margaret tried to be nice and keep up a peaceful working relationship with Dana, but the situation didn’t change at all and became worse than before. Therefore, Margaret tried to have a communication with her boss and peer to figure out a solution.
Organizational communications are the exchange of information, ideas, and views within …show more content…

The direction of communication, in this case, is a bypass communication. This is not a good direction of communication for a company or an organization because it will affect the structure of an organization. In this case, Margaret’s supervisor has the responsibility to manage his staffs and give any support and advice for his subordinate. If Margaret have bypass communication with her department director over her supervisor, the department director may consider this as a poor management of the …show more content…

The direction of communication in this situation is upward communication. Upward communication is the process of information flowing from the lower levels of a hierarchy to the upper levels. Upward communication help employee to express their ideas, feelings and problems to their supervisor, in order to get valuable advices or support. Upward communication is an important source of information for business decision. Employee can help alert or give advice to their boss about the business change or anything else in the organization. Upward communication is widely used in organization or company

Show More
Related

  • Talia's Letter Summary

    1029 Words  | 3 Pages

    D. Do a little online research. What was the outcome of Talia’s letter to her CEO? How did the

    Read More

  • Communications and Leadership at Kroger

    1263 Words  | 3 Pages

    Kroger’s formal communication structure or flow utilized within the chain of command defined by the organizations CEO uses the three formal channels and types of information that is conveyed in a downward, upward, and horizontal communication style. This is used by the top CEO, Rodney McMullen, in a downward style through the numerous chains of command, finally reaching all the way to the various store brands and store level management. Downward communication, comes from the top CEO level and is communicated down through the chains of command. An example of how culture has influenced Kroger’s downward communication can be seen in the use of videos posted by Kroger’s CEO. Upward communication is when messages come from the subordinate levels to higher in the organization’s management pyramid (Daft, 2012, p.579-580). An example of an upward and downward communication tool can also be seen on Kroger’s intranet in the form of a company blog.

    Read More

  • Improving Communication in Healthcare Organizations

    2556 Words  | 6 Pages

    In healthcare one of the major obstacles employees attempt to overcome is the communication gap. The outpatient clinics in particular find it challenging to keep in contact with the hospital. In the healthcare market to have success you must have communication. Romano observed that hospitals are branching out; outpatient setting offer lucrative services that are rendered in a well-situated environment (2006). The outpatient sector is where the profit is made; this is clearly the way of the future. If prospective clinics are to fulfill patient and employees needs, a communication policy must be put into practice. By employing a communication strategy employees will be more productive, more informed, and administration could expect to see enhanced customer service.

    Read More

  • Disability Student Nurse Interprofessional Communication

    1279 Words  | 3 Pages

    Wright et al. (2012) suggest that communication is a process that involves a sender, a receiver, a message and a channel. The sender and the receiver of the communication may be the professionals and the channels of communication may be through hand over’s, emails, phones calls, verbal discussion and other relevant communication channel

    Read More

  • Transferable Skills for Sports/Fitness Management

    994 Words  | 2 Pages

    Every day we are communicating with each other. this be in various different ways, be it by words, actions or even expressions. For a good and effective manager, communication aids to create and sustain organization operations, through a two-way conversation. "forcing one-way communication on to people without their understanding and without understanding them makes for poor management"(Torkildsen, 2011 P.348). There are four different types of communicating with one another, verbal, non verbal, formal and informal. All four forms of communication on a management outlook may be used to communicate information or knowledge of authority, to delegate responsibilities and tasks and to provide important information. However, as Aquino (2000) stated that conflict is the major disadvantage of communication within the work place. Staff members may use communication to argue and disagree with each other and also with management. Thus, causing tension and anxiety which can prevent completion of tasks and disrupt the teams cohesion. Under conflict, staff may feel as...

    Read More

  • Verbal Communication: The Form Of Communication

    725 Words  | 2 Pages

    The first types of formal communication is upward this takes place every day without many of us taking it in to consideration it is when someone in a lower position talks to someone in a higher position. Much like when a team member is talking to a team leader this is known as upward communication. Downward communication is when a higher position person talks to a lower position person such as the boss talking to his employees.

    Read More

  • Organisational Structure, Culture, and Management Style of a Business

    1176 Words  | 3 Pages

    Looking at IKEA’s organisational structure, the chain of command shows a clear line for messages within functional departments, so therefore; it leads to good communication. For example, looking at the organisational structure of IKEA, there is a clear communication within a human resources department. However, the chain of command is very long from the top to the bottom of the organisation because, there are too many levels of management. This will lead to poor communication. For example, it takes decisions a long time to reach the workers at the bottom of the organisation structure.

    Read More

  • Essay On Balanced Scorecard

    2410 Words  | 5 Pages

    Promote communication within an organization vertically and horizontally while balancing various management and operational elements;

    Read More

  • Case Study Of Malard Manufacturing Company

    1355 Words  | 3 Pages

    Lack of leadership plays a huge role in Julie Crandell’s situation. Due to the absence of a feedback system in the company, Julie Crandell does not know what motivates the employees or the reasons behind their communication problems. This has led to lack of productivity in the company and communication issues between departments and executives and workers.

    Read More

  • Importance of Communication in Management

    1298 Words  | 3 Pages

    While working at Borders, I experienced quite a bit of upward communication. Employees liked taking their messages to me, I was seen as one of the managers that listened. I would also try to meet their needs by communicating these messages to my ge...

    Read More

  • Interpersonal Communication Case Study

    1237 Words  | 3 Pages

    1. What are the three purposes for which people communicate? What percentage of a manager’s time is spent communicating? Give examples of the types of communication managers use.

    Read More

  • Managerial Communication in the Workplace

    789 Words  | 2 Pages

    In this present century the corporate world is moving towards turning into one entity with all the progressions and advancements in the innovation and exchange. The spine to this is been the corporate world, which runs all the organizations ranging from the large companies to small scale with enormous number of its representatives. I firmly accept that achievement of corporates lies in overseeing its representatives for which incredible managerial correspondence expertise is an absolute necessity.

    Read More

  • Classical Management Theory Of Communication

    1442 Words  | 3 Pages

    Classical management theory conceptualises communication as a downward, one-way transfer of information from management to staff. In your view and engaging with contemporary academic literature to substantiate your argument, what makes for good leadership communication in organisations?

    Read More

  • Essay On Innovation Management

    2338 Words  | 5 Pages

    designers to recommend the correct machines, processes and procedures. Thus,horizontal and vertical communication should be encouraged throughout the length and breadth of the organization. This ensures easy flow of information.

    Read More

  • Overview of Downward Communication

    1953 Words  | 4 Pages

    Communication which flows from the superiors to subordinates is known as downward communication means a process of starting communication process from upper level to lower level. Group leaders and managers use it to assign goal, provide jod instruction, explain policies and offer other feedback about performance. Managers can do this in various ways such as via speeches, messages in newsletter, e-mails, leaflets, bulletin boards, memos and others. When the managers of the organization assign goals to their employees, they are using downward communication. The downward communication occurs when information and messages flow down through an organization's formal chain of command or hierarchical structure. In other words, messages and orders start at the upper levels of the organizational hierarchy and move down toward the bottom levels. Responses to downward communications move up along the same path.In an organization structure, the superiors utilize their abilities to attain the desired targets which mean that they may be engaged in issuing commands, directions and policy directives to the persons working under them at lower levels. When engaging in downward communication, managers must explain the reason why a decision was made. One study found employees were twice as likely to be committed to changes when the reasons behind them were fully explained. Although this may seem like common sense, many managers feel they are too busy to explain things or that explanations will “open up a big can of worms.” Downward communication is to provide relevant information, orders, instruction to subordinates. Downward communication is called as instruction type communication system.

    Read More

More about Organisational Communication Case Study

Open Document