The Importance of Communication in an Organization

Communication is an important skill for people to have in an organisation. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organisation should be trained to deal with different situation that involve communicating effectively (p. 554). In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the essay will address the benefits of how managers can improve team communication and the results the improvements have towards teams communicating. On a last note, an example of effective communication through managerial strategies is discussed and the implications this plays on the employees’ performance.

Through communication the exchange of information between people either inside or outside the organisation occurs that helps the manager direct, supervise and motivate employees (Dwyer, 2005). By being able to have effective communication skills in the workplace, a manager is able to delegate the roles and responsibilities of the employee. This can lead to less ambiguity in the workplace and greater confidence in the employees’ attitudes to handling different situations. For example, employees that are well-informed because of the manager communication skills can develop creative ideas, plan better or even redesign jobs (Robbins, et al, 2009).

Moreover, managers can use interpersonal communicat...

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...yees’ responses and designated jobs. Furthermore, organisation that can train managers in understanding the barrier of communication and overcoming those barriers can help in developing effective communicators. Also, manager in the organisation would need to address the nature of the work, the stage of the group/team development, the role each member plays in the team, and the norms the team presents in order to improve team communication. It was also distinguished that suggesting two decision making techniques brainstorming and nominal group technique can help manager to encourage team communicating due to their processes of idea generation and members remaining anonymous. Finally, an article on Managing Effectively was discussed that demonstrated how manager should communicate to team and illustrated four examples of effective communications in the workplace.