Manuel's Employee Assistance Program

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Recommended: Organizational stress management

Mary Ann Damian
Incident 1 – What a Change

Manuel’s supervisor Bill has viewed him to be a hard and corporative worker. That has changed since Manual has started to experienced personal problems which altered his behavior. Over the past year Bill has overlooked Manuel’s inappropriate work ethic. However, the time has come when Bill realizes he needs help from his boss before the situation escalates any further. Manual appears to be suffering from stress due to his divorce. In addition, the pressure at work on performance during this time frame has possibly created burn-out for Manuel.

Signs of stress that Manuel is demonstrating is reduction in the quality of work, being late and even not showing up for work. Burn-out is known to cause employees to lose interest and motivation in their work. Manual has shown signs of becoming disorganized and turning irritable when Bill suggested to him to do a normal part of his job. Unfortunately, even though Bill was aware of Manuel’s potential source of stress and burn-out he did not decide to deal with it before Manual’s recent outburst. …show more content…

In creating this type of workplace the following steps are required: establishing a drug-and alcohol-free policy, provide education and training, implement a drug testing program, and create an employee assistance program. (Mondy, 2014) If the company had an Employee Assistance Program (EAP) Bill could have offered Manuel their support for the difficulties he has been experiencing over the last year. “An EAP is a comprehensive approach...to deal with numerous problem areas such as burnout, alcohol and drug abuse, and other emotional disturbances” (Mondy, 2014). An EAP could have assisted Manuel with his marital difficulties which lead to stress and poor job performance. Also, Bill would have received training for recognizing and dealing with Manuel who was having job performance issues due to outside

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