Mary Corey's Temper Case Study

In this paper, I will write my answers to questions pertaining to Case 7, Mary Corey and Case 16, Kathy’s temper. These found in the textbook The Management Training Tool Kit. Mary Corey

Mary Corey employed by Statewide Services Corporation as a customer support specialist recently completed her fourth year of employment. She had always received high performance evaluations. However, for her last evaluation she received a less than satisfactory rating.

Helen Rowe, who was Mary’s supervisor decided to look over Mary’s records to see what could have cause such a falloff in production and attendance. Helen discovered that about six months ago Mary has started taking longer lunches. Mary even stretched one lunch out an extra 25 minutes. Since

Her attitude affected the overall mood of the department. It is important that Gene lets Kathy know that is not acceptable behavior and there are options available to her for getting help if needed. Gene does not want to lose an exceptional employee just because she is going through a hard time. However, if she does not change her behavior she could be transferred or even lose her job.

Overall Conclusion

As Christians, we are to be redemptive agents for God. Just as God showed us grace and mercy. By the sacrifice of his only son, Jesus Christ, and through his blood saved us from our sins. To then be reborn in salvation. We too are responsible to show grace and mercy to our fellow man. In both cases, we are presented with the opportunity to show grace and mercy.

In the case of Mary, we are giving the opportunity to help Mary receive the assistance to face her addiction. Even though Helen should have acted sooner in offer EAP. In the case of Kathy, we are given the opportunity to show support during a difficult time. In both cases, these women were exemplary employees who exceed expectation. They deserve every opportunity afforded them to see them work their way