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Factors that cause resistance to change in an organisation
Change impacting an organization
Organizational Change and Stress Management
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Organizational change and stress management are widely accepted as two major issues in organizational life today (Vakola & Nikolaou, 2005). If there is one constant in the business world, it is change (Washington & Hacker, 2005). But with change, stress will normally follow. Change is defined as making things different while stress is defined as a dynamic condition in which an individual is confronted with an opportunity, a demand, or a resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important. This paper will focus on the results of research from experts who have analyzed the influence that resistance to change, potential sources of stress, and the consequences of change and stress have on organizations. As part of the results of each study, the authors’ conclude that there is an apparent need for additional research to be performed and the provided recommended approaches suggested in managing change and stress may not address all issues. The first of these topics explored will focus on individual resistance to change in organizations.
Individual Resistance to Change in Organizations
Individuals go through a reaction process when they are personally confronted with major organizational change (Kyle, 1993; Jacobs, 1995; Bovey & Hede, 2001). Within this process there are four phases that it consists of: initial denial, resistance, gradual exploration, and eventual commitment (Scott & Jaffe, 1988; Bovey & Hede, 2001). Resistance to change is the initial area to focus on. The issues of organizational change and resistance to change have received a lot of attention over the past decade (Macri, Tagliaventi & Bertolotti, 2002). The perceptions of individuals play a fu...
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...change and stress by soliciting input from managers and employees making it more likely to produce comprehensive stress management strategies that can target the organization as well as the individual for change (Murphy, 1995). The issues of individual resistance to change, the potential sources of stress and consequences of change and stress on an organization have been addressed in this paper. For all that has been written about change and the effects of change, there is still so much more to be learned (Longenecker & Fink, 2001; Washington & Hacker, 2005). Future studies would profit from the use of additional measures to cross-validate findings of the relationships among workplace stress and organizational change (Vakola & Nikolaou, 2005). One can only hope that future questions about organizational change and stress management can continued to be answered.
Kegan, R. & L. Laskow Lahey. (2009). Immunity to Change: How to overcome it and unlock potential in yourself and your organization. Boston, MA: Harvard Business Press.
Kegan, R., & Laskow Lahey, L. (2009). Immunity to change. How to overcome it and unlock the potential in yourself and your organization. Boston: Harvard Business Press.
Changing situations throughout the world affect all organizations in business today. Therefore, most organizations acknowledge the need to experience change and transformation in order to survive. The key challenges companies face are due to the advancements in technology, the social environment caused by globalization, the pace of competition, and the demands regarding customer expectations. It is difficult to overcome the obstacles involved with change despite all the articles, books, and publications devoted to the topic. People are naturally resistant to fundamental changes and often intimidated by the process; the old traditional patterns and methods are no longer effective.
According to Swanson and Power (2001), “Organizational change and restructuring is often perceived as leading to increased occupational stress, impacting negatively on the psychological well-being of employees (p. 161).” The uncertainty of future employment for remaining employees after a restructuring process can lead to high stress levels, low productivity and overall dissatisfaction with their current or new roles.
Stress has been a very complex phenomenon that has been a wear and tear of everyday life. It is defined as the psychological response to the perception of demands and pressure from inside and outside the workplace. In addition, workplace stress is a harmful physical and emotional response that occurs when the demands of the job do not match the resources, capabilities or needs of the worker. This can lead to poor health and even injury among the employees and employers. In the workplace, stress normally occurs when stress related factors contribute too many problems both on an individual level and on the organization. Stress in the workplace has been one of the factors apart...
Implementing change in the workplace is a dynamic process. Although change itself can be controlled and limited to some degree, innovation is substantially even more dynamic. This dynamic, unpredictable process introduces vulnerability, which can lead to employee frustration. Just as the scenario addresses, many individuals become motivated at the thought of change and innovation; however, the change does not occur due to resistance or other obstacles. Much of this resistance arises from the unpredictability and vulnerability of the process. Managers must be able to prevent or manage resistance by using tools and strategies to smooth the process.
Resistance to change takes place at all ranks of an organization (George & Jones, 1994). It manifests itself as structured politics and power resistance between individuals and groups, differing discernments of the need for change, and so forth (George & Jones, 1994). Resistance to change is also defined as ‘behavior which is intended to defend an individual from the effects of real or imagines change’ (Zander, 1950). Resistance may be considered as overt and covert. Overt resistance is viewed as being out in the open. More willingly than a hidden way, it is a refusal response which is in plain sight, such as noticeable disagreement, quarrelling, deliberating, outright rejection and attack. Covert resistance, on the other hand, is presented
Change is a fundamental element of individuals, groups and all sorts of organizations. As it is the case for individuals, groups and societies, where change is a continuous process, composed of an indefinite amount of smaller sub-changes that vary in effect and length, and is affected by all sorts of aspects and events, many of which cyclic are anticipated ones. It is also the case for organizations, where change occurs repeatedly during the life cycle of organizations. Yet change in organizations is not as anticipated nor as predictable, with unexpected internal and external variables and political forces that can further complicate the management of change (Andriopoulos, C. and P. Dawson, 2009), which is by itself, the focus of many scholars in their pursuit to shed light on and facilitate the change process (Kotter 1996; Levin 1947; et al).
Individuals, when faced with any major change, will be inevitably resistant and will want to preserve the status quo, especially if they think their status or security within the organization is in danger (Bolognese, 2010). Folger and Skarlicki believe that organizational change produces skepticism in employees, which makes it problematic and possibly even impossible to contrive improvements within the organization (as cited in Bolognese, 2010). Therefore, management must understand, accept and make an effort to work with resistance, since it can undermine even the most well-conceived change efforts (Bolognese, 2010). Furthermore, Coetsee states that for organizations to achieve the maximum benefits from change they must effectively create and maintain a climate and culture that does not support resistance and rewards acceptance and support ( as cited in Bolognese, 2010). Therefore, it is important to understand what resistance is and how to reduce the effects of resistance.
In this discussion post, I will discuss how two organizational behavior concepts can be applied to the business issues of change and stress. The two organizational behavior concepts that will be considered are Lewin’s Change Model and eustress. In addition, I will provide a biblical perspective for these issues. Business Issues at my Workplace I work in public accounting as a Certified Professional Accountant (CPA).
Middlebrook, B., Caruth, D., & Frank, R. (1984, Summer 85). Overcoming Resistance to Change. Management Journal, 50(3), pp. 23.
What can be done to manage and/or apply preventative measures to prevent stress in the workplace?
Dibella, A. J. (2007). Critical perceptions of organisational change. Journal of Change Management, 7(3-4), 231-242.
Academic Paper Review by Stephen P. Robbins. (2005). The 'Secondary' of the 'Se Organizational Change and Stress Management, 546-580. Robbins begins the chapter with a strong discussion on the needs for the Organisational Change, such as the nature of workforce, technology, economic shocks, competition, social trends and world politics. With the current multicultural environment, technical innovation, economic crises, global competitions, structural adjustments as part of social trends and with the unhealthy politics practice and understanding, all requires an organisation to change and ultimately develop.
Organisational change can cause stress for employees at all levels of an organisation, one of the main causes of increased employee stress during organisational change is employees’ perception of organisational change as a threat; many employees feel that there may be a threat to their job security, their status, or their ability to achieve if the conditions of their work are altered (Dahl, 2011). Employees may face changes in their written contracts and also in their implicit psychological contracts during organisational change, the change to these unwritten contracts can result in increased stress due to feelings of anger or betrayal by employees as they feel that they no longer know what to expect from their employer (Robinson & Rousseau, 1994). In addition, if employees do not feel that the organisation acts in a fair and just way they are more likely to