Julie Stewart

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Recommended: Performance management AND ITS BENEFITS TO THE ORGANIZATION

Julie Stewart is an excellent role model. First, the case study mentions she gets on the food prep line (Kreitner & Kinicki, 2013). If a manager is unable or unwilling to jump in and do the same work that is required of employees he or she cannot expect to be able to adequately manage or earn the respect of his or her employees. While on the line, Ms. Stewart loudly praises specific tasks that are well done (Kreitner & Kinicki, 2013). Strong role models know the power of positive reinforcement and feedback. Maintaining a consistent policy of providing feedback enhances employee engagement and also it encourages lower level managers to do the same for their direct reports perpetuating the good practice. “Taking the time to individually

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