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ISO 13000 quality management
Iso 9001 8 principles of quality management
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Recommended: ISO 13000 quality management
The ISO 9001 derives from the quality management standards established for military and nuclear power fields. The publication of ISO 9001 provide a general applicable guideline to standardize a wide range of industrial areas, regardless of the type of product. Two typical industry fields will be selected to discuss how the implementation of ISO 9001 in their QMS.
3.2.1. Automotive industry
Quality in automotive industry reflects in three aspects: product quality, production quality and customer ownership quality (Juran 1999). Product quality means the product can satisfy customer requirements, like safety, drivability and so on. The manufacturing ability for qualitied cars is the production quality, which requires the quality assurance for
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One interview mentions the statistical control process changed from the single one to integrate into production process in German automotive manufactures was caused by the implementation of ISO 9001 to satisfy the requirements (Steven Casper 1999).
The other implementation reflects in supplier relationship. “System Supplier” strategy has been widely applied in automotive industry to reduce vertical integration and share business risk (Clark, Fujimoto 1991). The introduction of ISO 9001 provides a multi-recognition tool for OEMs to admit their suppliers’ quality assurance. Since ISO 9001 defines the minimum requirements for quality management system, it is possible for final assemblers to set a benchmark for supplier to follow. Members in the Verband der Automobilindustrie (VDA) agrees implement ISO 9001 and acknowledge mutual auditing (Steven Casper 1999).
In summary, ISO 9001 strengths the ability of organization in automotive industry for quality assurance to create an effective quality management system and enables the system transparence for partners and third parties.
3.2.2. Chemical and process
...System (SMS). Knowing that the Harley-Davidson’s employees were not very susceptible to quick changes, SiL’k team made sure to employ company’s model to highlight People, Processes and Technology for any change initiatives. Additionally, company’s Technology decisions were differed to company’s Architecture Integration group to ensure all technical solutions will be compatible with existing Information Systems architecture. Last but not least, the team took an open communication approach and throughout the process, each party involved, shared their monthly updates as well as project newsletter that communicated objectives, activities and progress to the community. This was clearly an ultimate teams collaborative effort, which brought them all toward shared vision of the new process and activities, resulted in shareholder’s decision in favor of the new supplier.
ISO 9001 is a quality management standard that helps a company or an organisation to continually monitor quality across all operations. As an internationally recognised quality standard, it outlines ways to achieve, as well as
There are several goals that Metalcraft was looking to achieve with the supplier scorecard, all having to do with the quality, timing and delivery of its suppliers. The scorecard’s goal was to ultimately rank its suppliers in an order that best described the quality of the products (the goal was to have minimum defect rates), timing (for their suppliers to meet production time restraints) as well as the delivery of the product (having suppliers delivery products in an acceptable timeframe). We feel that the scorecard is meeting its goal because it provides supplier ratings on a continuous basis rather than a single-audit, allowing the buyers to have a constant eye on the aforementioned areas. In addition, the scorecard not only provides the buyers critical information but it also travels through the system allowing for Metalcraft’s management team to view its suppliers as well.
Quality is an important part of any business rather from a customer’s perspective or a producer’s perspective. Quality from a customer’s perspective is they “want value and quality has become a major factor in the value of products and service” (Russell & Taylor, 2013, pg. 53). “The customer is the most important part of the production line” (Russell & Taylor, 2013, pg. 53). This can be referred to as quality of design meaning “involves designing quality characteristics into a product or service” (Russell & Taylor, 2013, pg. 54). Now let’s look at the quality from a producer’s perspective. This can be referred to a quality of conformance meaning “making sure the product or service is produced according to design” (Russell & Taylor, 2013,
The world of technology is ever changing and advancing. With the automotive industry in play technology is constantly surpassing what is available today with what can be done for tomorrow. Technology and the automotive industry go hand in hand with constant improvement to components of cars. Due to technology advancement there is competition within the car industry, especially between American car companies and European car companies. European car companies provide their buyers with innovative variety and revolutionary luxuries. European car technology is superior to American car technology due to their safety, entertainment, and luxury features.
Clery, R. G. "ISO 9000 Quality Systems: Application to Higher Education." October 4, 1993. (ED 363 163)
The Six Sigma approach was designed by Motorola in 1986. The primary objective of the concept was to develop a tool for tallying the process defects and, as the result, improving business operations. The foundations of the approach are the customer needs, statistical analysis of data and facts, and timely execution. The method promises numerous benefits such as increasing performance and profitability of an organization, improving product or service quality and employee morale, decreasing costs, the growth of market share, the higher level of satisfying customer needs, etc. (Meredith & Shafer, 2013). The primary advantage
The total quality management is valuable asset for Longxi providing it was an competitive edge over most of other competitors. However Longxi needs to improve the quality control system further to meet industry accept standard, i.e. ISO9002 to expand further into the overseas markets.
These procedures and practices are used both by GM and by their vendors. The policies vary from layered inspections, statistics, process failure modes, effects analysis and control plans (Drew, 2011). All quality measures produce a graded system of quality management utilizing quality tools. An example of quality control test is that of speedy response wherever dilemmas are resolved quickly and immediately throughout visual management. Individuals responsible for specific tasks are kept accountable for some corrective actions that may subsist. What General Motors did was ignore this quality measurement when it was dealing with the problems of the Chevrolet
The International Organization for Standardization – ISO9001 – defines an audit as “A systematic and independent examination whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives”.1
9. Lofgren, G.Q. "Quality System Registration: A Guide to Q90/ISO 9000 Series Registration." Quality Progress, May 1991, p. 37. 10.
As a result of the increased demand of cars, the competition among car companies is becoming intense. Although the market of car is the biggest growing market in the world, there are still some companies who make cars failing year after year. However, there are some outstanding car companies such as The BMW Group performing distinctly.
We commonly view quality as a physical property of our product and therefore see our task as producing a product that meets these physical characteristics.
. ISO 14001 is a management standard, it is not a performance or product standard. The underlying purpose of ISO 14001 is that companies will improve their environmental performance by implementing ISO 14001, but there are no standards for performance or the level of improvement. It is a process for managing company activities that impact the environment.
It is known as ISO 9000 family and the ISO 9001 is the one which is concerned about the requirement of the QMS. Of course, that creates the needs for understanding these standards in order to get the certificate from the organization which is authorized by the ISO. That also creates the need for the training which is very important for companies to implement the QMS. The standards have been developed the course of the quality history from needing a quality control to a quality assurance. Basically, implementing a Quality Management System is important for companies to succeed in today’s market, and will enhance customer satisfaction, and improve internal process. It becomes more and more a necessity for international companies because it saves a lot of money in one hand and time in the other. Nevertheless, implementing such system requires an effort, training, and using consultant companies to ease the establishment of the system and to get the certificate eventually.