Interpersonal Communication Levels

Interpersonal Communications

What is interpersonal communications? Interpersonal communications is the process by which people exchange information, feelings, and meaning through verbal and nonverbal messages. For any communication there must be 2 or more people involved. There are two ways for interpersonal communications like non-verbal and verbal. There are 4 components of the interpersonal communication process, and they are the sender, message, channel, and receiver.

Nonverbal communications all intentional and unintentional messages, that are not spoken or written. The most common nonverbal communications is text messages, although it includes paralanguage, it omits because the three codes are easier to understand. Technical levels

are the rules for cultural and nonverbal behaviors that are known and easily stated by most citizens of different cultures. When the technical level is broken, little emotions are involved, and some people find themselves out of a job.
Formal Level involves the formal communication channels of an organization.

Formal communication can move vertically in an organization. Information is collected flows up to the top levels of management for review and decision making, while orders flow down from the top to the place where it will be implemented. Some of the examples of a formal level for the workplaces is office hours 9-5 with an hour break, arrive on time or early, and the boss sits at the head of the table. The advantages of formal communication is feedback, clarification, plans and policies, responsibility, control, and training and motivation.

Upward communication involves flow of the communication from lower levels to upper levels in the business. Example of the upward communication is it involves minor communicating with the lower levels, lower levels with the middle levels, and middle levels with the higher levels. Downward communication flows from the head of establishments to the lower level of the business. For example, of the downward communication is for the top level managers to talk to the middle level managers, and then the middle level managers talk to the lower level

managers.
Informal communications are known as the grapevine, is between business members and can flow in any directions. The advantage of informal communication is, it is efficient because members can talk about work related problems, and this saves time and cost of the business. The disadvantages is the spread of rumors. Informal communications is like a casual communications with family and friends. It is something like relaxing and reduces stress, often with laughter.
Verbal communication refers to the use of sounds and language to relay messages. You should always be friendly, think before you speak, be clear about what you are saying, do not talk a lot, practice humility and speak with confidence, focus on your body language, and be concise. When doing verbal communication, make sure you are face to face and making eye contact, so they know you are focus, paying attention to them, and that your mind is not wondering off somewhere else.
The five interpersonal communication are the communicators, the message, the noise, the feedback, and the channel. The communicators must be at least two people, the one-way process is where one person is talking and the other person is just listening, and the two-way process is when people are sending and receiving messages to and from each other simultaneously. The message not only means the speech used or information conveyed, but is also the non-verbal messages exchanged. The noise has a special meaning, it is anything that distorts the message, so that its receiving is different from what is intended by the speaker, and the use of complicated jargon, inappropriate body language, inattention, not interested, and cultural differences can be considered as noise in the context of interpersonal communication. The feedback consists of messages the receiver returns, which allows the sender to know how correctly the message has been received. The channel refers to the physical means by the message is transferred from one person to another.
Listening is a virtual interpersonal communication skill. While we are communicating, we spend 45 percent of the time listening. Active listening is the skill you will need that can be acquired and developed with practice, and it means focusing fully on the speaker but also actively showing verbal and nonverbal signs of listening. Nonverbal signs of active listening are smiling, eye contact, posture, mirroring, and distraction. Verbal signs to active listening are questioning, remembering, reflection, clarification, and summarization. Make sure you use verbal signs, instead of nonverbal sign, in case you want the job and want to keep the job.
Negotiation in interpersonal communication is a process by which compromise or agreement is reached while avoiding an argument and dispute.

Individuals understandably aim to achieve the best possible outcome for their position. The are 6 stages of negotiation, they are preparation, discussion, clarification of goals, negotiate towards a win-win outcome, agreement, and implementation of a course of action. The preparation stage is a decision needs to be taken as to when and where the meeting will be taken place to discuss the problem and who will be attending. Discussion is when the members of each side say their understanding of the situation. Clarifying goals is when interest and viewpoints of both side of the disagreement needs to be worked out. Negotiate towards a win-win outcome is when both sides feel like they gained something positive through the process of negotiation and both sides feel their point of view has been taking into consideration. Agreement can be accomplished once understanding both sides’ viewpoints and interests have been considered. Implementing a course of action is when a course of action can continue to carry on through the decision phrase, so there will not be any more

problems.
So now that you can see, interpersonal communication is very important in the workplace. Interpersonal communication can avoid a lot of conflicts and problems in the workplace and a lot of people will continue to have their jobs and will not be out of a job, because of them not knowing how to use their interpersonal skill. So continue practicing on your interpersonal communications skills and land the dream job you want.