Communication And Communication Problems In The GM Salute

COMMUNICATION PROBLEMS
Effective communication occurs when the right people receive the right information in a timely manner and feedback is received. GM’s organizational communication can be said to be both ineffective and untimely. Owing all to the ignition switch/recall problem which brought many of the organizational problems that exist to light, communication can be considered to be one of GM’s main organizational problems and the biggest contributing factor to its current ignition/recall crisis.
Broken down communication channel in GM: Effective Communication occurs when information flows from the top level of the company to the bottom and vice versa and feedback is provided by relevant parties. GM has a downward and upward communication

Non-verbal language as defined by Gary Johns and Alan Saks (Johns and Saks, pg. 333), is the transmission of messages by some medium other than speech or writing. It could be a gesture of hand, raised brows or shrug and many more. With GM, its non-verbal language is considered both a culture and communication tool. This body language is properly referred to as the GM salute and nod and both have become an area of concern over the years.
The GM Salute: based on research one witness depicted the GM phenomenon of staying away from obligation as the 'GM Salute, ' an intersection of arms and pointing towards others, showing that the obligation has a place toward another person, not me."
The GM Nod: The nod was initially meant to signify agreement on proposed plan of actions discussed, however over the years the GM Nod” became an empty gesture where every one nods in understanding of the action to be taken but leave the meeting or gathering with no intention to follow through.
Such form of communications has created huge organizational problems within GM where understanding is limited, jobs are neglected, misconducts are not handled or reported and there is no sense of urgency in carrying out