Influence Of Hospitality Culture In The Hospitality Industry

The hospitality culture is a very significant issue these days. Companies are competing with each other in the service quality more than anything else. Hospitality industries must think to offer good and satisfactory products for the customers. Managers should be hired with excellent service attitude. The training process should focus and emphasize the service culture in the organization .
In past, cultural meanings were constructed by groups of individuals to meet the needs of their individual communities. In a situated culture like these, O’Sullivan suggests that cultural meanings are directly related to the personal conditions of experience in a specific place and time (RAYNER, 1994). Major cultural aspects that affect the hospitality industry

For example it is rude to smoke in anybody’s house without asking and it is usually not allowed if the hosts are non-smokers. In China it would be considered rude to refuse someone to smoke in your house or hotel room or train compartment. Fortunately there are regulations restricting smoking in some places like trains and some buses. In most of the restaurants, guests are treated as their friends. In Jordon, everybody has a saying of the phrase "ahlan wa sahlan" which means “I welcome you”. In their culture of hospitality, a coffee cup is to be shared between the host and the guest. The host first drinks the coffee to know if it’s at the right temperature and then he gives the remaining coffee to the guest. Then the guest can have a 2nd and 3rd cup of the coffee later. Whereas in India, in the past most of the women in certain specific religions had to follow a tradition in which the husbands use to have their meal first and the women use to have their meal in their husbands plate. This culture was followed in India for a long time and is still followed in some areas. But some people’s perspectives have changed nowadays. People usually have their meals together as a family and enjoy spending