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Human resource management personnel
Human resource management personnel
Human resource management personnel
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Q.1 Current Human Resource Management (HRM) issues that need to be addressed at James Hotel are policy structure, employee policy, employee issues and staffing plan for the hotel. Strategic HRM planning needs to link to the organisation of the James hotel to remain a sustained competitive advantage and that is linked to the wider picture of the organisation itself (Macky, 2008,p. 14, para. 26). HRM at the hotel goes both ways for Cindy, its personnel management to strategic HRM, where she manages all the employees and supporting all the line managers to insure that plans and goals are being reached (Righeimer, 2016). The hotel’s value of the company is to maintain family and friendly environment, which is become a culture. The downside of …show more content…
Insure that the alignment of the hotel and staff are adaptable for future establishment for James hotel. The SHRM is created to insure that the hotel, staff and the managers Q.3 PESTE Analysis is widely used to measure, future factors that can impact the performance of forecast plans and what needs to be done in order to prepare of this effect (Pestle Analysis, 2016, para. 4). PESTE analysis are Political, Economic, Social, Technological and Environmental (Falcon, 2016). Political: Changes in law and can have a great impact on the future goals and plans. Laws like employment law and new legislations. Economics: Business flow has changed and economic issues like inflations and an increase in the minimum wage. Social: Change in lifestyle and culture changes in current trends. Technological: Change of technology and becoming more advanced everyday of life. Environmental: Current environmental factor that can have effects on the strategic plan would be the earthquake. Changes in, the climate can affect the environment …show more content…
The chosen job to undertake job analysis process for the James Hotel is front desk and the reason for choosing this job is because, front desk is the first place customers come to ask for information to inquire and it plays an important role for the organisation. First impression of the hotel is given through the service provided to customers, when they enter into the hotel and proceed to the front desk. (HRM, 2016) First step of job analysis is to identify the purpose of creating this job analysis and second part of to gather information from the managers and employees that are working around the front desk. Using Functional Job Analysis (FJA) to help gather the right information (Chand, S. 2016). The third step is to note down the main objectives whether the job has to be redesign or needs an update of the previous job description. Step one: Job analysis process should be undertaken by figuring out what is it needed to develop for the job. What is required for the job and is it aligning with the business strategies. It is important that the job analysis is linked with the organisation’s mission and values, because it represents what the hotel stands
The challenge that Grand chancellor hotel is facing is very critical because it is one of the problems that can affect the bottom line. The first thing is the quality of the service that their guest are receiving. Their employees are already complaining that they are frustrated about turnovers and are being disrupted by the quick changes happening in the organization. This creates a sense of urgency for Lindsay to come up with an effective solution as employees often start leaving one after the other creating a chain affect and impacting the workload on those that have been
b) Managers – that they have very little to no control over their property or employees. It seems like many important decisions have been taken away from managers, and they can not react in the best interest for the hotel chain because what’s in the customer’s best interest is usually not the same as the company’s best interest.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
The use of the job analysis will enable the business enables the
One of the Namaste International Hotel’s main strengths lies in its position as a joint venture with The Leela, an already established luxury brand hotel in India. The Leela is one of the country’s most well respected luxury hotels and it aims “to sustain and surpass excellence in service, ambience and performance hall marks that distinguishes The Leela Group. The strategic locations, individuality, architectural aesthetics, lush greens and the intrinsic Indian culture holds true for every Leela property. Reflecting thereby ‘The Essence of India’.” Furthermore, The Leela Group focuses on an “operating philosophy [that has] personalized service and comprehensive logistic support. We ensure that our esteemed clients, devote their time to the sole purpose of their stay - to conduct business and relax in the most conducive environment” (Vision and Mission). The Namaste International Hotel fits in with the mantra of The Leela Group as a specialized luxury provider to businessmen and women from all over the world. Since The Leela has worked hard to establish itself as a leader in their market, a joint venture with this hotel brand provides the Namaste International Hotel with expertise in the hotel business in a similar format already established with their other hotels. Moreover, the Namaste International Hotel has many resources at its disposal to become competitive and successful in the Hyderabad, India market. Also, as a hotel operating as a joint venture to The Leela, we gain the loyal customer base that knows what quality to expect, a huge competitive advantage for the Namaste International Hotel.
The hotel industry performs within a saturated market, driven by customer loyalty and competitive pricing to stand-out. This competitive nature makes it extremely important to capitalise on strengths while improving on
in general all the new changes brought to the country with the new presidential administration
“One of the most distinct reward schemes utilized at Hilton hotel is the “Spirit to Serve”. Hilton’s most vital concern is the employees and is considered as the most vital principle in the hotel. Employees always search for an environment where they can adjust themselves better, satisfy their mind and soul and personal development. Hilton offers a home like atmosphere and pleasant working environment to their colleagues thus holding a reputation of employee caring, dependable associates which are not only ethical in their jobs but trustworthy.
Political factors include aspects such as laws on maternity rights, data protection and even environmental policy: these three examples alone have an on impact employment terms, information access, product specification and business processes in many businesses globally. Obviously politicians don't operate in a vacuum...
fixed costs to total costs. The high level of these costs stem from the fact that hotels must constantly be managed to achieve the most costeffective usage of resources applied to decor, equipment, preoperational expenses and finance. The aim of hotels is to fill their rooms as profitable as possible as a result some of the most important thing that the hotel industry must realize is that it must be able to market themselves and provide quality services so that customers will want to return back to the hotel. The demands of these two characteristics are very high and it requires a lot of effort. In terms of building a hotel, the capital requirements for a hotel project are so high that hotel cannot easily be traded and must remain as a longterm investment purpose. As a result the industry is subjected to large amounts of cost advantages or disadvantages based on the size of the hotel. Furthermore the success of a hotel is also sensitive to the location, management, and the quality and expertise of the staff which is vital to the functionality of the hospitality industry.
Most of the time Legal ingredients are separated from the political ingredients mostly because of the growing legal influences external in the national political system, such as European and regional legislation (Strategy Survival Guide).
Chief amongst them is the goal of delivering a first class customer experience, which you shall achieve by recruiting and developing the best hotel management/support team, to ensure your hotel runs as effectively and efficiently as possible.
The hotel industry is by far one of the biggest business industries known to man in this era. The businesses of this industry are affected by many factors. The businesses environmental factors in external factors are demographic, economic, global, political, sociocultural and technological.
...l-Kennedy & White, 1997; Sandwith, 1993; Siu, 1998). It is also suggested that in order to improve employee performance is one of the best way to improve guest satisfaction. Hotel customers are expecting more improved services from the hotels in all service quality dimensions.
Hotel Management can be described as running or managing a hotel. Hotel managers are in charge of everything from housekeeping and reservations to catering and concierge services. The Hotel industry as a whole benefits from increased travel. It comprises of businesses that provide services, primary accommodations, food and beverages.