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Review of literature on employee empowerment
Environmental factors affecting hospitality industry
The advantages and disadvantages of hotel sustainable development
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Recommended: Review of literature on employee empowerment
Nowadays, sustainability is a hot topic that every person and company needs to think about it, because it is important for people to keep good resources for the next generation. Also, it is undeniable that the worsening environment has become the biggest concern of the present-day world. Thus, people begin to pay more and more attention to protecting the environment and saving natural resources. In hotel industries, this system is supported by a lot of energy and natural resources in order to remain operational. Not only does this waste energy and natural resources, but it also pollutes the environment during hotel industries’ development. Therefore, it is necessary for hotel industries to think about and pay attention to sustainable development. …show more content…
Then, the management teams in hotel industries will need to think some ways they can increase profit in the sustainability framework. In the article Creativity and Sustainability in Hospitality and Tourism, it mentioned a creativity framework for greater sustainability in hospitality industries (163). In recent years, travel or service supply and demand keep continuing growth and competition among hotel industries to attract customers and increase revenue. Thus, creativity is a necessary element for hotel industries to get successful during competition. I think it is important for hotel industries to make their customers feel that they are respected and cared for. For example, hotel industries should put their customers’ information into their system, and employees in hotel industries will know every customer’s habit and taste in order to give better service when they come again. Perhaps hotel industries could give some good deals to their VIPs or regular …show more content…
Hotel industries are microcosm of society, so people refer to fair treatment of employees in hotel industries; for example, hotel industries need to pay their employees a fair wage. I think people are essential for any business to operate. Thus, hotel industries need to provide a good or comfortable work environment in order to make employees feel that this company is like a big family, and encourage employees to try their best to do their job. Hotel industries should let their employees to know each other, and their business community very well. It is the first step for hotel industries to make their employees love their job, company, and customers. In addition, companies should give them fair chances to be promoted, and management teams should have their policy to treat their employees
For an example, while working for Chick-Fil-A, the managers would not only train the new hirers in their positions, but also train them to say “My Pleasures”. Which shows manners and respect, but also creating a hospitality environment for their customers. Without customers your business wouldn’t be running.
The competition in the hospitality industry is increasing. Hilton and Intercontinental Hotels are of same class, offering same quality services; this is making each hotel to face very high threats of substitute products. For model, in the absents of Hilton, Intercontinental will satisfy the customers’ needs perfectively and the same time, if Intercontinental is absent, Hilton will satisfy the needs of the customers perfectly.
The management team of the hotel needs to do basic research to identify new products and services and latent needs of existing customers for the innovation process. An example is more room choices in the hotel. Then the company will need to come out with new products and services to reach the needs of current and new customers.
It is a known fact that when a business is managed well, employees usually feel that they are being treated fair and this can help the company to employ and maintain excellent employees, which is critical for the organization’s ultimate success.
This paper will discuss the five environmental factors that influence global and domestic marketing decisions that organizations must make. These five environmental factors are technology, demographics, government, culture and economics. Companies are affected differently by these factors depending on the industry they are in and the size of the organization. I will be using the Washington Plaza Hotel to illustrate how these environmental factors affect the hotel industry's marketing decisions. The Washington Plaza Hotel is a hospitality business located in Washington, DC. They offer services such as lodging, restaurant, bar, catering and meeting space rental. The Washington Plaza Hotel's major customer base is government, tourist, non-profit organizations, local businesses and some corporate clientele. Let's now take a look at how these environmental factors affect the marketing of the hotel.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
The hotel industry performs within a saturated market, driven by customer loyalty and competitive pricing to stand-out. This competitive nature makes it extremely important to capitalise on strengths while improving on
Most urgent decision needing to be made to ensure the competitive sustainability of Darden Restaurants.
Moreover, the InterContinental Hotels & Resorts is considered the first international hotel brand in the world, as it began operations in the year 1946 (About InterContinental Hotels Group Brands, 2015). Over time the hotel group has evolved to encompass quality hotel rooms not only in North America, but in Central and South America, Europe, the Middle East, Africa, Australia, and Asia-Pacific (IHG – InterContinental Hotels Group, 2015). In addition, they have acquired extended stay facilities and the Hualuxe Hotels & Resorts, which specifically “celebrates the essence of Chinese hospitality” (About InterContinental Hotels Group Brands, 2015). In my opinion, this shows that their target market has changed by expanding their scope of travel, which means they are traveling to farther and farther locations and require the familiar surroundings with equivalent product quality at the final destination. The InterContinental Hotels Group is in the fourth and final stage of the product life cycle, which is the decline stage (Editorial Board, 2014, p. 212). Indeed, the brands lengthy history indicates it has loyal customers, but its addition of innovations indicates the targeting of new customers for the organization, which are clear signs of a business in the decline stage of the product life cycle (Editorial Board, 2014, p.
Taking into consideration environment sustainability, the hotels are urged to operate under environmentally friendly conditions. Proper disposal of garbage prevents pollutions and as such Hotel A ensures that bins are strategically located on property as well as; arrangements are made with authorities to collect the garbage and dispose of it. Environmental force such as the weather plays a vital role, therefore the hotel has to plan for and prepare for natural disasters by training staff on proper measures to take, in the event; and providing guest safety. Like environmental force, the protection laws are very important and have to be obeyed or the hotel will be fined or closed. For example, when constructing on the beach in Negril, the government body; National Environment and Planning Agency (NEPA) states that no structure is allowed within 150 feet of the high water mark due to the presence of rocks. People are attracted to clean and safe environment; for both staff and guest, therefore if this factor is handled well by any company then it will have a positive impact on the
The most important business goals are to increase market share and develop the benefit of the hotel, such as using the power of internet and social media to increase hotel popularity and build strong brands of the hotel. Although, respect of customer’s cultures is a vital part of hotel atmosphere, especially for internationa...
The hotel industry is by far one of the biggest business industries known to man in this era. The businesses of this industry are affected by many factors. The businesses environmental factors in external factors are demographic, economic, global, political, sociocultural and technological.
The reason I chose the Hotel Management industry is because it is a career path that I have always been interested in and curious about. It is a fast growing widespread global industry. I’ve always wanted an exciting career, which would integrate my business and creative skills in a way, which would be more energetic, active and fun than most orthodox and boring office desk jobs. I also desired to work in an industry, which I was fervent about. For my first year Applied study period I had the opportunity to work at The Taj hotels, resorts and palaces, India and my experience there established many of my principles of how the hotel industry operated. Despite my refining on the job experience, that allowed me to explore the various departments and requirements of the everyday job, I had never elaborately researched the prospects of working and skills and requirements required in the Hotel Management industry; and this Is exactly what I aim to accomplish with this report.
In recent years, tourism marketing has gone through strategic changes with the improvement in new technologies, the chase of a relationship between customers and suppliers as well as the importance of sustainability issues in marketing. Marketing Tourism reconsiders the needs of the tourists but does not overlook on the long term economic, environmental, social and cultural interests of the local population. So, it means that marketing consider both the tourist demand and effect to society as
One of the most essential things for tourism to be successful in a particular place is a quality of the environment both natural and man-made. However the tourism industry involves doing many activities that have a negative effect on the environment.