Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Managing For Employee Retention
Employee retention theoretical framework
Managing For Employee Retention
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Managing For Employee Retention
1.1 Introduction
Employee retention refers to the ability of an organization to retain its employees. Employee retention can be represented by a simple statistic (for example, a retention rate of 80% usually indicates that an organization kept 80% of its employees in a given period). However, many consider employee retention as relating to the efforts by which employers attempt to retain employees in their workforce. In this sense, retention becomes the strategies rather than the outcome. A distinction should be drawn between low performing employees and top performers, and efforts to retain employees should be targeted at valuable, contributing employees. Employee turnover is a symptom of a deeper issue that has not been resolved. These deeper
…show more content…
This hotel include hotel jobs, resort jobs, restaurant jobs and other foodservice jobs, require constant positive interaction between individual employees and guests in order to establish a connection that will keep the business thriving. Hotel careers interviewed people at all levels of the hospitality industry to see what kept employees from leaving their jobs. Each of those interviewed said that maintaining a busy workplace, a certain comfort level, advancement potential, innovative feedback and addressing of employee's.
1.3 Scope
Need & Importance of Employee Retention at Le Morne Hotel & Golf Club that also reflect their policy and procedure.
The Hotel Manager of Le Paradis hotel and the Human Resource Management always care not only about the guest satisfaction but they also focus about their staffing as well. Providing them outing for the different department of the hotel and they organize the outing according to their own like where they place they want to go for the
…show more content…
The development and management of these skill requirements, including strategies to retain employees and transfer knowledge, is an essential part of this strategic re-orientation. The HRM always think what new policy and be added for the employee satisfaction. There he always gave opportunity to their present employees to grow in the organization like give them promotion and the union representative as well is here for all the staff who wish to change something or bring something new to their department, the door of the HRM is open to listen to
My group previously visited the Sheraton Hotel for our first interview with the front desk manager and it went very well. We decided to keep with the same hotel for our next interview, but due to a last-minute cancellation from the housekeeping manager we were not able to complete the interview. Due to this situation, I will be talking about a whole different hotel - G6 Hospitality. The name G6 Hospitality refers to the hotel brands – Motel 6 and Studio 6. I chose to G6 Hospitality because it is a well-known company that I wanted to know about more in-depth. From all my research, I have gained a lot of insight on what G6 Hospitality is all about.
This case study was about the president of Bubba Gump Shrimp Company, a restaurant chain specializing in seafood, whose practice structure and secret to success was to have and maintain minimal management turnover. In fact, his focus on turnover was so successful that he did not have a general manager leave for 3 years, and he has decreased management turnover from 36% to 16% in 2 years. The motivation of an organization’s employees significantly affects it success. Additionally, employee turnover, absenteeism, and tardiness weaken employee productivity.
Employee retention strategies help organizations. They provide effective employee communication to improve commitment and enhance workforce support for key organization initiatives. Retention strategies build customer loyalty by distinguishing and positioning an organization’s unique products and services in today’s crowded marketplace.
Without understand the negative impacts of turnover, a company may be placing itself in a position that will ultimately lead to their demise. We are going to solve our problems and set our company on the path to success, a success that is not only reflected in our bottom line but also our employees’ morale.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
“One of the most distinct reward schemes utilized at Hilton hotel is the “Spirit to Serve”. Hilton’s most vital concern is the employees and is considered as the most vital principle in the hotel. Employees always search for an environment where they can adjust themselves better, satisfy their mind and soul and personal development. Hilton offers a home like atmosphere and pleasant working environment to their colleagues thus holding a reputation of employee caring, dependable associates which are not only ethical in their jobs but trustworthy.
Employee satisfaction, employee turnover, and workplace environment are inseparably linked. Workplace environments heavily influence employee satisfaction, which directly affects employee turnover rates. When employees feel they are not being supported within their first months of hire, they will inevitably leave the company. Employees want to have the security that if they need assistance, someone will be there to guide them. Therefore, it is imperative for organizations to develop a thorough onboarding program and a long-term retention plan.
For this assignment I have carried out a job study for the Hotel Management industry.
Last week I went to Gaylord Opryland Resort and Convention Center in Nashville, Tennessee for a visit, I had a chance to shortly interview a staff named Julie Davis. As a student majoring in hospitality management, it was such a great opportunity for me to gain some insight into the tourism and hospitality industry. I started the conversation with general questions, for example, describe her typical day at work, which reasons to work in hospitality, or what influenced her career choice. As a resort and convention center, Opryland provides inclusive and diversified accommodations as well as a wide range of services and facilities. Thus, there are so many different areas such as rooms, food and beverages, events, bar, golf, and fitness and different people in different areas certainly have different typical days.
Employee satisfaction is undoubtedly the best predictor of employee retention. A job environment consisting of good working relationships usually fosters employee satisfaction. Employees feel motivated as they believe that the company is appreciating their service and commitment. Job satisfaction results in employee retention. Employee retention could be defined as the length of time employees stay with the organization.
673), retention management must be based on three types of turnover, voluntary, discharged, and downsizing. Not all businesses are freighted by turnovers, for some it is the way of life and cost is built into the budget. However, for others any type of high turnover can be detrimental for company profit, employee wage and benefits offered. First, let’s take a look at voluntary and involuntary turnover that affects retention. Voluntary turnovers are caused by many different reasons. Turnover may result from topics such as job dissatisfaction, job mismatching, knowing that job opportunities are plentiful. Two reasons that I will discuss more are micromanagement and employee loyalty. Like stated before in the introduction, when employees are dissatisfied, possibly due to being placed in an area that doesn’t fit with their skill set, one is more likely to seek new employment. Another part of turnover is discharging and downsizing. Discharge is just that, members being discharged due to discipline and job performance. While downsizing turnover is a result of business being overstaffed (Heneman III, Judge, Kammeyer-Mueller, 2015, pg. 675). There are also other reasons for voluntarily employee turnover, such as generation differences when it relates to employment. The current generations are more likely to see a job as one piece in their life puzzle rather than as the first, indispensable anchor piece without
The hospitality industry is an industry that focuses on customer satisfaction and meeting leisurely needs. The hospitality industry consists of fields within the service industry such as: restaurants, cruise line, lodging, and event planning and also within the tourism industry field. The hospitality industry mostly depends on the travellers’ availability of leisure time and disposable income and it is a several billion dollar industry. The hotel industry is a sector of the hospitality industry that revolves around providing accommodations for travellers. Hotels are commercially ran establishments that provide lodging accommodations for guests.
After reading The Goal, I would like to apply these concepts to the hospitality industry, Hotel. I got a chance to have an interview with a former room attendant in Howard Hotels, a five-star hotel in Taiwan. Although the room attendant’s duty is quite simple, I find the way to apply the ideas from the book to their work.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. The Hotel industry not only plays an important role in the life of people but as well as the economy of the country. I spent an hour of my day relaxing in the lobby at the Fontainebleau resort in Miami, while on vacation with my family visiting from out of state. It was my first time staying at the resort so I was eager to check it out, after seeing such great reviews on Yelp and hearing great things from friends who have been there in the past. The employees working at the resort were very welcoming, professional and willing to go above and beyond to help their guests. The check-in process was very quick due to having
Working in positions like front desk and customer service is always my dream and seeking employment as a manager in service department of a resort hotel is always my goal. Resort is differing from hotel. Actually, resorts are mainly provided relaxation and recreation over and above the accommodation, which is the reason why I love resort more than hotels. As we know, customer service representatives are the bridges between the company and the customers. They need to directly contact with the clients on daily basis. Instead of repeating peeling garlic in the kitchen, I prefer answering questions and solving customer’s complaints more.