Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Essay on the evolution of hospitality industry
Background of hospitality services
Hotel industry introduction
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Essay on the evolution of hospitality industry
The hospitality industry is an industry that focuses on customer satisfaction and meeting leisurely needs. The hospitality industry consists of fields within the service industry such as: restaurants, cruise line, lodging, and event planning and also within the tourism industry field. The hospitality industry mostly depends on the travellers’ availability of leisure time and disposable income and it is a several billion dollar industry. The hotel industry is a sector of the hospitality industry that revolves around providing accommodations for travellers. Hotels are commercially ran establishments that provide lodging accommodations for guests.
Career information
The Pegasus Hotel typical managers are general manager, housekeeping manager, kitchen manager, human resource manager, accounting manager, event planning manager, front desk manager, and cost control manager.
The general manager of the hotel is responsible for the overseeing of the hotel and the staff. This person is responsible for the day-to-day operation of the hotel. They are liable for organizing, planning, budgeting, directing and the financial management of all the hotel services. A general
…show more content…
The main responsible for the housekeeper is ensure that the hotel rooms are clean, order and is properly stock with supplies that the guest are entitle to receive. They are not only to supervise the housekeepers in carrying out their duties but to also investigate if any guest make a complaints and to take corrective actions. The housekeeping manager ensure that the operation of the housekeeping department is in accordance with the standards and guidelines for both international and local along with assuring that the highest degree of quality guest they are accommodating care is maintained at all times. They prepare the staff schedule and is responsible for staffing, training and developing hourly
likewise the general manager will have the authority over the managers of each department. Also, written documents and weekly meetings between departmans managers and employees.
The remaining facts within this analysis were largely gathered through a one-on-one interview with the front desk manager, Nikki Sukthong on April 3rd. Sukthong has worked for HHMC for over twelve years. She received formal training in hotel management before being appointed to her current position at Hotel 373 two years ago. Her responsibility includes the day-to-day management of the hotel and its staff. She is responsible for all the guest reservations as well as housekeeping reports and a general engineering/safety repo...
General managers (GM) negotiate all of the activities and services offered at a casino. Ranging from personnel issues to creating and following a budget. Casino general managers work with human resources, accounting, marketing, security, housekeeping, food services and gaming departments in order to develop procedures and plans, observe activities and guarantee customers happiness. “The general manager of a casino is responsible not only for the gambling portion of the operation but also for the hotel and restaurants associated with it”, says Jim Bright, president of Bristol Associates. As for traveling, this career doesn’t have many requirements. The only travel there is to do is to find a location where there is a casino considering there are only 22 states with commercial casinos.
b) Managers – that they have very little to no control over their property or employees. It seems like many important decisions have been taken away from managers, and they can not react in the best interest for the hotel chain because what’s in the customer’s best interest is usually not the same as the company’s best interest.
...er and the employee. There are basic functions all managers perform which are planning, organizing, staffing, leading, and controlling.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
Hilton Worldwide carries out business through three segments: (1) management and franchise; (2) ownership; and (3) time-share. These business segments enable management to capitalize on strengths like brand recognition and economies of scale. The company focuses primarily on the management and franchise segment which consist of 3,918 hotels with 610,413 rooms. Managing the properties, rather than owning them, allows the company t...
“One of the most distinct reward schemes utilized at Hilton hotel is the “Spirit to Serve”. Hilton’s most vital concern is the employees and is considered as the most vital principle in the hotel. Employees always search for an environment where they can adjust themselves better, satisfy their mind and soul and personal development. Hilton offers a home like atmosphere and pleasant working environment to their colleagues thus holding a reputation of employee caring, dependable associates which are not only ethical in their jobs but trustworthy.
At the beginning of 1993, the company introduced a new Group Mission. Statement that has been rolled out to every member of staff through personal presentations by the Managing Director at every hotel and corporate office. This Mission Statement has been published in English, Chinese, Thai and Indonesian, and serves as a model for that. it conveys guidelines and criteria that can be used by hoteliers who wish to monitor and evaluate their own leadership and quality. improvement efforts.
Today hospitality sector is one of the fastest growing sectors in India. It is expected to grow at the rate of 8% between 2007 and 2016. Many international hotels including Sheraton, Hyatt, Radisson, Meridien, Four Seasons Regent, and Marriott International are already established in the Indian markets and are still expanding.
The hotel industry is an important component of the tourism industry. The fortunes of the hospitality industry have always been linked to the prospects of the tourism industry. Tourism is the foremost demand driver of the industry. Along with the tourism industry, the Indian hospitality industry has also emerged as one of the key industries driving the growth of the services sector and, thereby, the Indian economy.
Hospitality is the relation between the guest and host, or the act or the practice of being hospitable. This includes the reception, entertainment and generally looking after the guests, visitors or strangers. The word hospitality is derived from the Latin hospes which means “host”, “guest”, or “stranger”. Hospes is formed from hostis which means stranger. Today in many areas hospitality has developed in various ways, no two ways of hospitality are the same such as in India the term atithi devo bhava is used and guest is considered god like and we are told to respect them as such by touching their feet, in other countries such as the western people prefer a handshake and hospitality is more formal. This is one of the few industries that are directly involved with serving its customers in many significant areas for their wellness that are eating, drinking and sleeping which are some of the most important needs of an individual that a hospitality professional looks after, these are basic things we can provide but the times are changing we are in the 21st century now and the hospitality industry has as any industry been heavily impacted by it. Technology today has completely changed the industry which is why it is important to see which sectors have been affected, where many things have been changed and a new generation of professionals has emerged, which understands it and continues to expand it. This project has given me a new insight into the types of technology that are emerging to improve not only the experience of the guest but also the employees in this industry and their employers. This is why I have chosen five technologies which vary in functioning and development the technologies are Global Positioning Sys...
A hotel manager is accountable for the day-to-day functioning of a hotel and its staff. They have trade responsibilities for financial and budgeting management, organizing, planning and directing all hotel services, including front-of-house (concierge, reservations, reception), housekeeping and food and beverage operati...
Is tourism an industry and if not, what is it and how can it be defined? To answer these questions we need to find the definition of industry first. An industry is a group of firms producing products and/or services that are close substitutes for each other(……). To be considered as an industry, it must meet three factors -- individual businesses, revenues of those businesses, and a common product. Now let’s see what tourism is. However, there is no single definition, that is to say no agreement on what tourism should be. There are some reasons: tourism includes a number of diverse sectors (e.g. transport, accommodation, attractions, other services); tourism includes a number of academic subjects -- some argue that as a subject tourism is conceptually weak; difficult to establish strict boundaries around tourism both as a business and as an area of academic study; weak data sources which make comparisons between countries difficult.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. The Hotel industry not only plays an important role in the life of people but as well as the economy of the country. I spent an hour of my day relaxing in the lobby at the Fontainebleau resort in Miami, while on vacation with my family visiting from out of state. It was my first time staying at the resort so I was eager to check it out, after seeing such great reviews on Yelp and hearing great things from friends who have been there in the past. The employees working at the resort were very welcoming, professional and willing to go above and beyond to help their guests. The check-in process was very quick due to having