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I believe that studying is not limited to gaining knowledge from textbooks, especially in hospitality industry. Therefore, I try to learn new things and develop skills out of textbooks.

Working in positions like front desk and customer service is always my dream and seeking employment as a manager in service department of a resort hotel is always my goal. Resort is differing from hotel. Actually, resorts are mainly provided relaxation and recreation over and above the accommodation, which is the reason why I love resort more than hotels. As we know, customer service representatives are the bridges between the company and the customers. They need to directly contact with the clients on daily basis. Instead of repeating peeling garlic in the kitchen, I prefer answering questions and solving customer’s complaints more.

I think I am a quick learner and smart worker. I can easily cope up with the changes within the environment and adjust myself in any work environment. Studying in Switzerland is a great example. Moving out from my own country and fitting in a completely new environment is definitely not a difficulty for me. As a well self-control person, planning work schedule to increase work efficiency and practicing to master new skills quickly are my habits. Besides, the area I should improve will be my language skills which are my spoken English and my elementary French.

As I am having an internship in Food and beverage department in the future, some competencies and skills are required for my coming internship. Excellent interpersonal and communications skills are needed as I will be having direct contact with customers or colleagues. Not only in person, but also involve communication via email, phone or regular mail....

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...et some short term goals for myself to achieve. “Practice makes perfect” In order to improve my spoken English, I will try to communicate with my colleague and my customers more. As my internship is in England, it will be a great opportunity for me. For my elementary French, I will practice my French though moodle by doing quiz and exercise. Of course I will memories and review the vocabulary I have learnt during my internship. All of them have to be finish before I start the semester of my second year.

Becoming a Professional is always my dream. I hope that in one day I can have an opportunity to work as a manager in a resort. Looking back and reflecting the changes I have had, my school life helps preparing myself for the challenge that I have to face in my way to success. I believe what I have learnt in school will serve as a stepping stone for future success.

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