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Communication skill
According to Rud (2009), communication skill is the number one quality employers need in their staffs. Communication skill is more important than the education level, and how hardworking the employees are.
What is communication skill?
Hanna and Wilson (1998) indicated that business communication is a process of creating, conveying, receiving, and decoding messages in interpersonal, group, public, and mass communication contexts through written and verbal formats. Society, technology and business all are dependent on excellent and effective communication in a surreal environment (Argenti, 2012).
Written communication is most common form of communication that is used for communicating expectation and developments, correspondence with the outside world, employees and individual (Rush, 2001). Whereas verbal or oral communication is defined by (Business dictionary, 2014) as sharing information between individual by using speech. Business managers and business educators perceive that business communication skill is considered essential and very valuable to emplo...
Mary Ellen Guffey, Kathleen Rhodes, Patricia Rogin. Business Communication: Process and Product, Sixth Canadian Edition. Ed. Anne Williams. Sixth Canadian Edition. Toronto: Nelson Education, 2011. EBook. 11 April 2014.
Communication is the process of conveying information to each another using words, actions, or by writing the information down to be read by another person. Communication is something that most people do at some point each day, and is an important part of life especially in a working environment. “The concept of communication is an essential part of every profession, and it is required to foster and maintain healthy relationships”( Jasmine, 2009, para. 1).
Communication is defined as “the transfer and understanding of meaning” (Robbins & Judge, 2013) and is the foundation of every relationship. There are four main reasons for communication in business. They are to control, motivation, emotional expression and information (Robbins & Judge, 2013). Without effective communication the sharing of ideas, information, feelings and questions cannot be completed. There is a process to communication and when the process is broken communication is not effective. In business it is a manager’s responsibility to understand the process of communication, the functions of the communications and to minimize any barriers to communication so that there is effective communication.
Communication skills are one of the most important management skills, needed for success and progress of any manager in the world. Manager who has excellent communication skills can effectively and successfully represent the company in front of outside audience and major stakeholders. Manager who has good communication skills can easily interact with other colleagues, senior management and other executives of the organization.
One’s career, school life, and even socializing are affected by communication. If you do not know how to communicate, you probably do not have many friends. Communication has been used since the days of the cavemen. When the cavemen learned to communicate they greatly increased their hunting potential. When they learned to communicate on the hunt and before the hunt, they caught much more game then when they were just randomly running after the animals with spears. In school, if teachers and students could not communicate well, how would anything ever get done? In a business, communication is the most important ingredient. Working at a corporation at a higher level, you deal with hundreds of important emails, meetings, phone calls, and other forms of communicating with your co-workers.
The first skill for managers to understand and practice is communications, because it is the foundation for all actions in the workplace and it allows the supervisor or manager an opportunity to build relationships with the overall workgroup without alienating anyone in the work environment (Roper, 2005). As a manager it is very important to be able to communicate effectively. As Robert Kent, former dean of Harvard Business School has said, “In business, communication is everything” (Blalock, 2005). The Wisconsin Business School Alumni Association recently reported that managers spend 75 percent to 80 percent of their time communicating (Blalock, 2005). Communication skills are critical for success in an organization. Successful managers communicate to where their targeted audience understands (Froschheiser, 2010). Managers need to give positive and negative feedback to their employees to let them know their strengths and weaknesses and where they n...
...thletic director “will also have to make explanations, educate, do public speaking, and inform others via the written form”. (Hoch, 2007) To emphasize the importance of written communication in a paper by Griffin and Kaleba college graduates were ranked as being below par in written communication by more than a quarter of employers. (Griffin & Kaleba, 2006). To give a specific example Bank of America seeks employees who have both written and spoken skills in communication. (Wilson, 2006)
Effective business communication is central to the success of an individual’s career and consequently to that of the overall business entity. It would be imaginable therefore that there is some form of correlation between effective communication skills and such success. To put this into context, University of Kent (2011) has placed Verbal Communication at the top of the ten skills that employers most commonly look for. On the same note, anything that hinders effective communication is bound to have a negative effect not only on the specific message delivery, but also on the overall success of a career. In this paper, some of the barriers to effective business communication are discussed, with a few examples of how they affect the process.
Writing is one of the oldest forms of communication. It started back as cave drawings and has evolved into so many different forms. As technology changes, our communication strategies are changing as well. Business Communications has always been affected by the changes in our environment, but the digital age has increased the efficiency, speed, and simplicity of the way we communicate.
Being able to communicate effectively in a professional manner is vital in most, if not all, career paths. This statement brings up some important questions. Do potential employers really care about an applicant’s communication skills? How will I use communication skills in my own career? How has college improved my own professional communication skills? Understanding how to communicate in a professional manner can help people in their careers and I feel improving my own communication skills will benefit me now and in the future.
The purpose of this course work is to provide the reader with information to assist with all aspects of Business Communication. Business Communication is the sharing of information between people within an enterprise that is performed for the commercial benefit of the organization. Business communication also refers to how an establishment shares its information to promote its product or services to potential customers. A business is a person, partnership or corporation that engages in the interchange of goods or commodities, manufacturing, or a service for profit or concern; communication is the interaction of people with one another, hence we can say that business communication is the interaction of a company and the persons seeking items or services. In completing this course work it is intended to provide the reader with the characteristics of business communication; types of business communication and the effective business communication skills that are vital to successful co-worker and customer interactions.
Communication plays a vital role in the working of any business. Organizations have to communicate to carry out their business activities. Organizations cannot meet their goals unless they have effective communication. In any business activity manager is a key player and the triumph of any organization depends on the relationship between manager and his subordinates. Communication is a ribbon, which binds the management and its official together. It is very obligatory for the success and excellent performance of any organization.
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.
Whether we are engaging in conversation, reading a book, or researching on the World wide web information and knowledge is transferring between various channels. In the process, people exchange ideas, opinions, and find solutions to problems through various forms of communication. However, what does the word communication involve? According to the Oxford English dictionary (OED) (2014), "communication" is definable by "[t]he action of sharing in something [,] mutual participation or ownership ("communication. n" def.3b). As teachers, communication functions as an entity unto its own, a device, of sorts, in constant movement that allows information to pass from the instructor to the student. Traditionally, teachers achieve this transfer of information
Communication is the top quality that employers look for. Effective business communication starts by asking the right questions to understand the customer’s needs and wants to be able to recommend a product or service customized to the customer. One good tip would be to speak, pause, and listen. Communicate what you need and then pause to let the recipient process and respond to the information. With an average of 1800 messages being sent by workers through memos, telephone, email, faxes, and face to face, it is important to listen and pay attention to the recipient and send your information clearly. All in all, to be effective in business communication you need to be clear, brief, focused, and comm...