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Perspective of human relations
Research proposal on employee satisfaction and performance
Perspective of human relations
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Human Relations – Elton Mayo
Introduction
Good Morning ladies and gentlemen, I thank you all for coming for this presentation. My name is James Armand Borg and this is my colleague Cleaven Sciberras. Today we are going to do a presentation on Human Relations by Elton Mayo. If anyone has any questions we will reserve time after we finish this presentation.
During this presentation we shall be giving an introduction of Human Relations, the two human relations theorists Elton Mayo and Mary Parker Foller, guidelines for effective human relations, the four important studies on the Hawthorne Experiment done by Elton Mayo including its effects, criticisms and the benefits of implementing human relations. We will also be discussing the key elements that were stressed by Mayo himself, which are Team work upward communication and authentic leadership.
Human Relations
Human relations focus on the person as an individual and analyse what motivates their achievement in a work setting. It emphasizes the importance of social process at work and focuses on the person rather than on production and profit.
Human relations theory is characterized by a shift in emphasis from the TASK to the WORKER. It is very important to realize that the lifeblood of an organization is its people. Without the employees in the work force there will be no progress, therefore it is very important to keep the employees satisfied at the workplace.
George Elton Mayo (1880-1949)
Elton Mayo, an Australian born psychologist, industrial researcher and an organizational theorist was the father of Human Relations. He had discovered an essential concept in which he believed that working places should be like a social environment and good relationship should be maintai...
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...agement and presented to upper management.
Benefits of implementing Human Relations
Obviously there are a lot of advantages when implementing human relations as the whole organization improves and increase production.
• Due to human relations conflict will be minimized between individual and organization. However in some situations conflict is not always something negative as it might solve some tension.
• It removes individual differences.
• Increases quality and quantity of products and services and helps to achieve the goals of the organization.
• Moreover the working environment will improve and employees will be more satisfied and have a higher attendance index.
• Due to this there will be a decrease in unemployment.
• Good human relations help companies to increase efficiency they also make it easier to adjust to existing changes of the business world.
Managers know the importance of having positive relationships with their employees. It boosts the company’s goals while the lack of any relationship with the workers may lead to losses in the business. Most managers rarely know that they are looked up to by many employees and, as such, should be careful with the actions they take. Lee b. Bolman & Terrence E. Deal, the authors of the book The Reframing Organizations, point out that the kind of measures taken in the business influences the employees acts and thoughts. In particular, this book gives insight to managers on how to relate to their subordinates. The discussion is carried out on the three parts of the book that highlight the missteps taken by managers as they try to improve their businesses.
O’Rourke, J. & Collins, S. (2008). Managing Conflict and Workplace Relationships. New York: Cengage Learning.
Established by Elton Mayo and associates while conducting a study in 1933, it recognizes the importance of human interaction and that social factors are significant in accomplishing organizational goals. The research showed that technical rationality such as, procedures, processes, and structures, were not sufficient enough to guarantee maximum productivity. They concluded, social factors, were as important, if not more important, than technical factors. They based the findings off of the observation that productivity seemed to be connected to worker morale and the sense of social responsibility to their co-workers (Hutchison 2011).
In my opinion, HR practices can make positive contributions to organisational performances, because except the unpredictable external environments, human resource management can improve the most factors that affect employees’ performances which finally influence organisational performances in long-term perspectives. This essay is aim to prove human resource practices can positively effect organisational performances based on literature discussion and empirical evidences. The next section briefly brings few negative views about the limitation of HRM related to improving organisational performances. The third section discuss the positive relationship between HR practices and organisational performances are established by applying HRM processes of hiring, selecting, placing employees as well as creating employment relationships within organisations. The final section is going to analyse an example company Mark & Spensers successfully utilised HR practices to improve their organisational performances and created competitive advantages.
Bolton, R. (1979). People skills: How to assert yourself, listen to others, and resolve conflicts (pp. 1-113). Englewood, NJ: Prentice-Hall.
L.Nelson, J. C. Interpersonal Forms of Power. In J. C. L.Nelson, Principles of Organizational Behavior: Realities and Challenges.
Roper, G. (2005, May). Managing employee relations: develop interpersonal communications and conflict-management skills to better manage employee relations. Retrieved from http://findarticles.com/p/articles/mi_m3495/is_5_50/ai_n13721394
The period between the 1920 and 1930 saw the introduction of the Hawthorne Studies and brought about radical changes in organisational behaviour. The once popular belief that increasing output of an organisation was directly related to increasing workers' wages was disproved. Experiments conducted by Elton Mayo proved that there were more than economic factors that improved efficiency. During the tests, behavioural science which is also known as human relations was a key component to improve organisational output.
The main purpose of Human Resource Management is to increase the effectiveness and contribution of employee’s attainment of organizational goals and objective (Youssef, C.). Many areas of HRM have been discussed in this course. Those areas are EEO and Affirmative action, Human resource planning, recruitment, and selection, Human resource development, compensation and benefits, safety and health, and employee and labor relations. All these categories have an impact on how an organization is managed. Although there are many things that impact a business, the most important thing about managing a business is selecting the right people to help the company succeed.
The success of a business depends on the capability of its employees. A businesses success is anchored on the input of his manpower separate from the technological needs. Capital and technology can be generated, however, it is human resources that are necessary for the success of and propelling through the challenges an organization might face. Essentially, nowadays cautious administration of employees’ vital asset requires a key Spotlight on Human Resources Management in a firm. Past exploration on HRM acknowledged that workers make a vital wellspring of upper hand for companies.
...ir conflicts resolutions and motivations. Some measures which can help a human resource management department to impart equity would include but not limited to competitive salary, fringe benefits, career progression, gender, personal development, promotion etc are few variables which HRM require to look after to keep employees motivated. Through such measures, the companies can reduce the probability of employee dissatisfaction, non compliance with the standards and regulations and hence reduced chances of legal actions.
Employee relations traditional approaches are more successful then interpretive approaches. With the traditional approach to employee relations it is about discovering tactics that help support employees and encourage improved work performance. In regards to employee relations “one should support face, model productive conflict behavior, listen, facilitate employee voice, etc., to create a support communication environment for the employee” (Dailey, Organizational Communication, slide 9). Communication is an important basis for creating positive employee relations. Things such as face- saving, politeness, and mutual respect need to be displayed by leadership to help create positive employee relations. “Face threat is inherent to the leader/follower relationship” (Dailey, Face saving and politeness, slide 10). It is very important for leaders to be aware of this and how to use emotional intelligence as a way to build positive employee relations. “Supportive behavior of leaders has a positive effect on job satisfaction” (Wong & Law, 2002,
The Importance of the Human Resource Function Human resources are the backbone of any business. It deals with the most important resource in the business – people. For any business to achieve its objectives they must plan their resources and one of their key resource is people. They need to get the right people and develop. them well in order to meet the organisation’s aims successfully.
In today’s successful organisations, the most important focus is managing individual employee satisfaction and motivation, apart from complying with formal rules and operating procedures, to maintain high qualityproductivity. Unlike the classical perspectives of management such as Scientific Management and Bureaucracy, “the importance of informal social factors in the work place such as co-worker relationships and group norms that influence employee motivation and performance is highlighted” (Macky & Johnson, 2003, p.82) under the ‘Human Relations Movement’. This essay will discuss how the Human Relations Movement has been adapted and carried out successfully in New Zealand by the restaurant chain, Starbucks Coffee. By focusing on the principles of maintaining a socialised natural group working environment and two-way communication between employees and managers, this essay will demonstrate how they became the most powerful and well-known coffee franchise restaurant in New Zealand market.