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Why do organisations undergo change
Transforming an organization
Why do organisations undergo change
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Introduction The Hospital Value Based Purchasing Program is a program by the Centers for Medicare and Medicaid Services (CMS). The initiative is intended to reward the acute care hospitals with incentive payments for the quality of the health care they give to individuals with Medicare. Through the HBV program, CMS has constantly changed the payment modal of hospitals, rewarding them for the quality of health care services they provide to Medicare patients and not only just the quantities of the procedures hospitals perform. They are rewarded based on how well they enhances patients' experiences of health care and how closely they adhere to best clinical practices. When they adhere to the standard guidelines and follow set best clinical practices, …show more content…
the clients receive higher quality health care, which is subsequently reflected on better health outcomes. Generally said, the program is an initiative by the CMS geared towards improving the quality of health care that Medicare beneficiaries receive. For the 2017 financial year, the payment of hospitals by the Hospital Value Based Purchasing Program (VBP) has been adjusted based on their performance (Blumenthal, D., & Jena, A. B., 2013). How Our Facility Has Embraced VBP. Montefiore Hospital, we have made great steps towards fully embracing and the implementation of the VBP.
In the quest for better and quality services, we have taken the following steps. First, integrating performance into our strategic objectives. We acknowledge that health care is definitely a complex, and adaptive systems where relationships and interactions of many different components simultaneously are affected and shaped by the system. As described, it is imperative to integrate performance improvements within the strategic objectives of the health care organization. Strategic objectives like focusing on populations health management, developing a center of excellence for cardiovascular services or even being an accountable health care organization (ACO), all need performance improvement so as to be …show more content…
successful. Secondly, we have restructured our population health management (the anatomy of services delivery) framework. The framework clearly indicates the various pathways clients can undergo in their interactions with the health care delivery system. It allows us to organize our thinking on the health care delivery process and to concentrate our attention on the decision making issues and the key processes. Additionally, have developed cost variation. This is because at Montefiore Hospital, we believe that the idea is a good substitute for quality care since high costs result from delivery of unnecessary or inefficient care. As health care prescribers, clinicians are one of the major influencers in the management of the variable cost, which is a representation of direct costs in the departments. We therefore, concentrate on variable cost – by looking at the number of procedures and the cost per procedure, especially – identifying avoidable costs and working with clinicians using evidence-based practices to solve them. Fourthly, we have prioritized our programs through a combination of an adoption system and analytics.
It is noted that to streamline operations and improve clinical outcomes successfully, you require a strong organizational structure and commitment, culture change, work flow processes and continuous staff education – what Health Catalyst refers to as an 'adoption system'. Our facility has embarked on this improvement journey and have assessed its readiness for change. Some examples of the criteria we have evaluated in assessing our readiness for change include, our shared vision, clinical leadership readiness, administrative support (such as outcome analyst availability, data manager) and data
availability. In addition, at Montefiore we have established permanent performance improvement team. The team is responsible for reviewing and analyzing data, defining best practices and evidence-based practices, and monitoring ongoing result. We have also made sure that the
Given the long duration of patient quality problems, over ten years, at SGH, the communication plan may need to include not only the internal SGH stakeholders such as employees, but also external stakeholders both in the community, shareholders, and third party vendors. SGH is at greater business risk due to their previous attempts at improving quality and now potential lack of stakeholder confidence. Including stakeholders in the change management process allows the stakeholder’s viewpoint to coevolve with SGH to create a shared view of the change plan and how to measure change success (Windsor, 2010). Engaging with the stakeholders in change plan definition and focuses their energy on helping SGH with the change process, rather than undermining it (Windsor, 2010). Identifying all of the stakeholders for SGH, and engaging them in change communications and planning will assist SGH leadership in evolving the hospital towards a high patient quality
With the passage of the Affordable Care Act (ACA), the Centers for Medicare and Medicaid Services (CMS) has initiated reimbursement based off of patient satisfaction scores (Murphy, 2014). In fact, “CMS plans to base 30% of hospitals ' scores under the value-based purchasing initiative on patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems survey, or HCAHPS, which measures patient satisfaction” (Daly, 2011, p. 30). Consequently, a hospital’s HCAHPS score could influence 1% of a Medicare’s hospital reimbursement, which could cost between $500,000 and $850,000, depending on the organization (Murphy, 2014).
The reason for the controversy of the Hospital Consumer Assessment of Healthcare Providers & Systems, referred to as HCAHPS (pronounced “H-caps”), is the tie that the Center for Medicare and Medicaid Services (CMS) placed between the scores of the assessment and healthcare reimbursement (Westbrook, Babakus, & Grant, 2014). There are two sides to consider when addressing HCAHPS/Press Ganey surveys as they directly affect hospital reimbursement. Patient satisfaction, quality of care, and how they portray their hospital stay contributes to the reimbursement that hospital receives. The nurse-patient relationship plays a large role in influencing the quality of care than patients feel that they are receiving.
In Medicare's traditional fee-for-service payment system, doctors and hospitals generally are paid for each test and procedure. This drives up costs by rewarding providers for doing more, even when it’s not needed. ACOs continue to utilize fee for service by creating incentives to be more efficient by offering bonuses when providers keep ...
Pay-for-performance (P4P) is the compensation representation that compensates healthcare contributors for accomplishing pre-authorized objectives for the delivery of quality health care assistance by economic incentives. P4P is increasingly put into practice in the healthcare structure to support quality enhancements in healthcare systems. Thus, pay-for-performance can be seen as a means of attaching financial incentives to the main objectives of clinical care. However, reimbursement is a managed care payment by a third party to a beneficiary, hospital or other health care providers for services rendered to an insured or beneficiary. This paper discusses how reimbursement can be affected by the pay-for-performance approach and how system cost reductions impact the quality and efficiency of healthcare. In addition, it also addresses how pay-for-performance affects different healthcare providers and their customers. Finally, there will also be a discussion on the effects pay-for-performance will have on the future of healthcare.
...lthcare system is slowly shifting from volume to value based care for quality purposes. By allowing physicians to receive payments on value over volume, patients receive quality of care and overall healthcare costs are lowered. The patients’ healthcare experience will be measured in terms of quality instead of how many appointments a physician has. Also, Medicare and Medicaid reimbursements are prompting hospitals, physicians and other healthcare organizations to make the value shifts. In response to the evolving healthcare cost, ways to reduce health care cost will be examined. When we lead towards a patient centered system organized around what patients need, everyone has better outcomes. The patient is involved in their healthcare choices and more driven in the health care arena. A value based approach can help significantly in achieving patient-centered care.
Today health care systems are expected to meet set standards and core measures to earn everything from accreditation and recognition to payment. Reports need to filled to accomplish this, as well as what is being done to improve areas that may not be meeting standards. One way this is done is by utilizing dashboards. The purpose of this paper is to analyze the data from a dashboard and develop a nursing plan for improvement of a low scoring area.
The current health care reimbursement system in the United State is not cost effective, and politicians, along with insurance companies, are searching for a new reimbursement model. A new health care arrangement, value based health care, seems to be gaining momentum with help from the biggest piece of health care legislation within the last decade; the Affordable Care Act is pushing the health care system to adopt this arrangement. However, the community of health care providers is attempting to slow the momentum of the value based health care, because they wish to maintain their autonomy under the current fee-for-service reimbursement system (FFS).
It has taken on growing importance as health care facilities pursuing for larger investments to incorporate different systems aim at enhancing the hospital experience, medical outcomes, and clinical fiscal efficiency, as well as organize a facility for meaningful health care reforms (Barbazza, Langins, Kluge, & Tello, 2015). Health care organizations are restructuring the medical personnel structure to resolve the need for more organizational involvement, electronic medical groups, and the function of the health care physicians in a more relevant manner. They are also modernizing how they need to coordinate medical services more efficiently across the field of health care: critical, ambulatory, proficient nursing, and home care (De Vreese, Leys, Fontaine, & Dendoncker, 2016). Moreover, organizations are determining the fiscal outcomes of transferring from encounter-based structure to a performance- or capitation-based payment framework. Integrated delivery network is a physician-centered set of activities that stimulates the continuity of medical care as well as organizational and complex hospital management. Key elements comprise an incorporated technology framework that encourages the continuity of health care and permits all stakeholders to access to medicinal history of patients and other critical information (Barbee & Antle,
The person pursues healthcare service with great expectations such as quality health care, latest technological interventions and low cost for their service. Nowadays, one of the challenges facing by the health care providers is providing appropriate care and identifying their needs in a cost effective and comprehensive way without compromising the quality of care. Center for Medicare and Medicaid Services (CMS) reported “an rise in healthcare spending from $2.34 trillion in 2008 to $ 2.47 trillion in 2009, the largest one year increase since 1960” (Pickert, K, 2010). “The action to improve the American health care delivery system as a whole, in all of its quality dimensions such as efficiency, effectiveness, equitability, timeliness, patient-centeredness, and safety for all Americans” (IOM, 2011).
The overall goal of performance management is to ensure that an organization and its subsystems (processes, departments, teams, etc.), are optimally working together to achieve the results desired by the organization. Performance management has a wide variety of applications including measuring the leader performance, such as, staff performance, business performance, or in health care, health outcome performance measures. To manage and measure performance of leaders are directed to the organizational strategic goals and mission. The primary reason to measure and manage performance of leaders is to drive quality improvement. The Clinical performance of a leader are derived from evidence-based clinical guidelines and measurement allows an evaluation of an important outcome of care for patients, and it is a proxy to understand the effectiveness of the underlying systems of care. Just as there are evidence-based care guidelines for many conditions, there also are established measures that indicate how leaders has effectively guidelines and has translated to
Competitive advantage matters greatly to those responsible for the management of healthcare institutions. Together with rapidly escalating healthcare costs, increasingly complex medical technologies, and growing regulatory and legal pressures, healthcare organizations face a critical need to improve the quality of care at reduced costs (Cu...
In the article “Forecast 100% of Talent” it is said that the work force of yesterday should be the mentor for the future generations. Older nurses should groom those already within the system by not only offering words of advice but have a real relationship with their protégé’. The reason being is that mentoring allows the mentee a change to grow and development more practical ways of thinking and helps them to receive a sense of satisfaction. According to the Mentoring Nurses toward Success (Hnatiuk, 2012) article there was a new grad nurse that accepted a position over 200 miles away from her family because of the mentoring program. As mentors, they need to remember that with Novice nurses, they are just starting the very beginning of their
Understanding quality measurement is essential in improving quality. Teams need to be able to understand whether the changes being made are actually leading to improved care and improved outcomes. For data to have an impact on an improvement initiative, providers and staff must understand it, trust it, and use it. Health care organization must understand the measurement of quality provided by the Institute of Medicine (patient outcomes, patient satisfaction, compliance, efficiency, safe, timely, patient centered, and equitable. An organization cannot improve its performance if it does not know how it is performing. Measuring quality improvements is essential as it reflects the quality of care given by the providers and that by comparing performance
The meaning of quality is “the right care for the right person at the right time”. Quality can be well-defined as the value, efficiency, consistency, and outcome of the care being provided. The Center for Medicare and Medicaid Service’s (CMS) stated “an rise in health care spending from $2.34 trillion in 2008 to $ 2.47 trillion in 2009, the largest one year increase since 1960” (Pickert, 2010). “The action to improve the American health care delivery system as a whole, in all of its quality dimensions such as efficiency, effectiveness, equitability, timeliness, patient-centeredness, and safety for all Americans” (IOM, 2011). This paper aims to find out the relationship between cost and quality relating to health care.