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Conflict management models
Unresolved conflict in the workplace
Workplace conflict
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Quantitative research involves the collection and converting of data into numerical form to enable statistical calculations be made and conclusions drawn. It provides a measure of how people think, feel or behave and uses the statistical analysis to determine the results. However, this measurement results in numbers, or data, being collected, which is then analyzed by using quantitative research methods (Byrne, 2007). There are hypotheses or questions that the researcher wants to address which includes predictions about the possible relationship between two they are investigating (variables). However, in order to find answers to these questions, the researcher will have different instruments and materials, paper/complete tests and observation …show more content…
Most organizational conflicts in Nigeria emerge due to the inability of the system to fulfill the collective agreement with the employees (Ekong, 2000). This leads to employees quitting from the job. Another source of conflict exists between employees; arguments and competition for promotion, position and performance being the causes. Employees resigning from jobs in large numbers could lead to lower productivity and bad organizational reputation in most situations. Conflicts are critical part of human relationship; many organizations have devised methods to resolve them in a manner that maintains cohesion, economic stability in order to minimize negative outcomes which are certain for employees unless the conflicts between them and management are successfully managed through resolutions. With this in mind, it is worth noting that employees and management of various organizations have stressed the need for fast decisions that will encourage or support good personal relationship among …show more content…
In the organizational setting, it comes through job retention or desires to be met, employer/employee disagreements and settlement, confidentiality reports and information sharing; all these leads to change in feeling and attitude. However, there are conflict management challenges facing many organizations in Nigeria. It is phenomenal, but can be controlled or managed. Notably, there seems to be growing importance of the conflict in various organizations. Olu and Adesobomi (2013) in a survey revealed that managers spend most of their time handling issues and that conflict management is important for them to function effectively. This means that conflict is always an issue and that peace is one of the important tools needed for an effective running of the organizational Conflict Levels of Educational Supervisors”, stated that supervisors sometimes experience organizational conflict which included other inter-groups and even with departmental heads. Furthermore, communication competence was reported to predict organization conflict. However, conflict remains an issue in organizations and the objective of conflict management are mainly to issue good lasting and quality solution. It is to give disputants fair process and sense of empowerment to resolve conflicts (Spiroska, 2014). This means that conflict is a continuous process and does not cease. However, as a result of a large number of cases of poor conflict management, its
Research can be quantitative and qualitative. Quantitative research is objective and involves measuring the phenomena under investigation. Qualitative research is subjective, explores experiences and feelings, and involves the recording of phenomena that cannot easily be quantified (Toates, 2010, pp. 5-6). Both are empirical since they involve data collection (OU, n.d.).
Riaz, M. & Junaid, F. (2011). Types, Sources, Cost and Consequences of Workplace Conflicts. Asian Journal of Management Research. 2(1), 600-611.
Conflict can be perceived in different ways of positively communicating about a topic or negatively, but one thing that can’t argued is that conflict occurs in everyday life and there’s no way of escaping it. One form of conflict that occurs frequently due to constant interaction is in the workplace. Many people see workplace conflicts as just disputes between coworkers, when there are many forms of personal conflicts between those coworkers and bosses such as
According to Smith (1983) quantitative research is to explain, predict and develop laws that can be universally applied and Qualitative research is the interpretation and understanding of what people give to their situation. The researchers clearly stated the purpose of their studies, aim, objectiv...
It has been estimated in a study by the American Management Association that managers spend between 20% to as much as 50% of their times dealing with conflict among their employees (American Sentinel, 2012). When workplace conflicts are left unresolved they can lead to dissatisfaction, depression and other problems such as aggression and violence (Whitworth 2008). The negative, sometimes hostile, environment created by unresolved conflict has been recognized to be a hazard not only to staff, but also to patient care (The Joint Commission 2008).
Conflict exists in every organization and it is evitable, but what anyone would like to have come out of it is a healthy exchange of ideas and creativity. For this assignment, I’ve reviewed “Conflict Competence in the Workplace” written by Craig E. Runde, 2014, Employement Relations Today, pages 25-31, he discusses a plethora of critical key points that well explain conflict, the importance of developing competent authoritative figures, the positive and negative benefits of effective managing, and the different skills needed to become competent and getting the best aspects out of conflict, instead of getting all negative effects. Normally when faced with conflict, most try to ignore it and hope it goes away.
On the other hand, Quantitative research refers to “variance theory” where quantity describes the research in terms of statistical relationships between different variables (Maxwell, 2013). Quantitative research answers the questions “how much” or “how many?” Quantitative research is an objective, deductive process and is used to quantify attitudes, opinions, behaviors, and other defined variables with generalized results from a larger sample population. Much more structured than qualitative research, quantitative data collection methods include various forms of surveys, personal interviews and telephone interviews, polls, and systematic observations. Methods can be considered “cookie cutter” with a predetermined starting point and a fixed sequence of
workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures.
Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel; antagonism or opposition between interests or principles Random House (1975). With the negative reputation associated with this word, no wonder people tend to shy away when they start to enter into the area of conflict. D. Jordan (1996) suggests that there are two types of conflict: good, which is defined as cognitive conflict (C-type conflict) and, detrimental, defined as affective conflict (A-type conflict). The C-type conflict allows for creativity, to pull together a group of people with different opinions or ideas, to combine and brain storm all thoughts to develop the best solution for the problem. The A-type conflict is the negative form when you have animosity, hostility, un-resolveable differences, and egos to deal with. The list citing negative conflicts could go on forever. We will be investigating these types of conflicts, what managers can do to recognize conflict early, and what strategies they can use to resolve conflicts once they have advanced.
Gross and Guerrero (2000) supported Rahim’s conflict management styles and identified that these styles are associated with organizational climate and culture, job satisfaction. Their research on 50 employees uncovered some facts include employees who were involved in unmanaged conflict end up in job dissatisfaction and subsequently their performance deters (p. 208). The competence-based model developed by Canary, Cupach and Serpe (2001) contrast with Rahim’s theory, where the effectiveness of conflict management styles is based on the situation and understanding of individuals (p. 81). They tried to find a resolution for the conflict instead of implementing the strategy to reduce tension by applying conflict management styles, resulting in inconsistent outcomes (p. 531).
In the chapter Welcome to Turm-Oil Inc, the writer has presented a factious company to show how conflicts rises among go-workers even in those workplaces in employees consider themselves a family. Due to changing millennium company is facing downsizing which provides every room for conflict to occur. The writer has mentioned different employees of the company. Clyde S.Dale, General Manager has been in the company for 22 years. He ignores his problems until they boil over, at which time he takes charge and straighten things out. Vic Tom, Salesman thinks customer are easy to deal with but co-workers are not and are often found on the golf course and consider it a networking. Perry Noyd, Controller has seen in company for 22 years, life has taught him that everything is not as good as it appears and he often raises the ‘devils advocate’ point of view during meetings. He seems himself a realist and is patient about gardening. Dough Right, Manager of Distribution and thinks that everything run so better if people would do things his way. He was brought into company two years ago to shape up the distribution ...
Conflict exists in every organization as a result of incompatible needs, goals, and objectives of two people while aligning to the overall business requirements. Though disagreement is linked with negative impact, the approach has healthy considerations (Leung, 2008). For instance, some conflicts create an avenue for the exchange of ideas and creativity to meet the set organizational purposes. However, damaging disagreement in organizations results in employee dissatisfaction, turnover, and poor services and reduced productivity. The paper establishes different types of interpersonal conflict and key resolution strategies used to address the problem. Human resource managers need to have the capacity to identify different levels of conflicts and the best methods to negate them.
Organizations strive for creative ways to enhance employee motivation and resolve conflicts with the desire to have employees perform better within the workplace. To motivate one has to be motivated. Motivation within the workplace has to be constant and requiring a goal. Motivation, if not repeated will not last. Therefore, learning to determine how different organizations apply motivation theories to motivate employees, analyzing conflict management strategies and what approaches work best in different organizations will influence the success of an organization.
(Asawo, 2011). Conflict can occur in any setting and as leaders in organizations guide and
Overall we can categorize most of the conflicts that happen at workplace into two types. First would be the interpersonal conflicts, i.e. conflicts that happen between two or people. Second would be the group conflicts, i.e. when conflicts happen between two or more groups of people like say teams or departments. There are many causes for these types of conflicts to arise. Let us see some of the causes of these conflicts in paragraph that follows.