Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Conflict management and its importance
Conflict management and its importance
The importance of conflict management
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Conflict management and its importance
Introduction Are you a hard worker? If you like most people you go to work to make an income to support your life, which is already pretty hard and tiring. During those hard working hours you will have to deal with workplace conflicts from co-workers or your boss. Harmony in the workplace is very important in increasing productivity and the overall happiness of workers. Workplace conflict will cause a tremendous negative effect in communication, which will lead to lower productivity and serious health consequences. In this paper we I will be talking about workplace problems and how they affect personal conflict and interpersonal communication.
Description of Relevant Literature Conflict can be perceived in different ways of positively communicating about a topic or negatively, but one thing that can’t argued is that conflict occurs in everyday life and there’s no way of escaping it. One form of conflict that occurs frequently due to constant interaction is in the workplace. Many people see workplace conflicts as just disputes between coworkers, when there are many forms of personal conflicts between those coworkers and bosses such as
…show more content…
People tend to believe if you leave the problem alone that eventually the problematic situation will resolve itself on its own. In “Conflict in the Workplace” by Mary Rau Foster (2008) she talks about having to pay a price for unresolved conflict when she says, “You may ask, "Why not ignore the conflict and hope that it goes away?" Because unresolved conflict costs. The costs include employee turnover and time wasted complaining about or enlisting the sympathy of others in the "wronged employee 's" plight. The costs may also include increased absenteeism, health claims, or stress-related worker 's compensation claims. Unresolved conflict can be costly!” (Foster, 2008,
The Australian Human Rights Commission (2011:p1) states that “Gender equality is a principal that lies at the heart of a fair and productive society”. If gender equality is the heart of a fair and productive society than the laws and regulations in place must be the key in maintaining a fair and productive society. If regulations and laws are not frequently discussed, debated and reviewed than issues such as sex discrimination in particular can be sufficiently dealt with or ignored. The Carter v Linuki Pty t/as Aussie & Anor [2005] NSWADTAP 40 (22 August 2005) will be used to demonstrate the regulations surrounding sexual discrimination. In this paper a thoroughly investigation into the recent changes in laws and regulations encompassing sexual discrimination will be conducted in relation to the case provided. By using the elements of the case the Sex Discrimination Act 1984 (Cth) (SDA) will be applied to the facts presented in order to explain the regulation surrounding this issue. Since the case involves a work related situation where the employee was discriminated on the basis of gender the SDA will be used. A Brief description on the impact of exclusion will be provided to demonstrate the causal link between exclusion and gender discrimination. Firstly, the case’s elements will now be analysed.
The purpose of this paper is to explore conflict and ways to manage it. I chose to explore this topic in depth because conflict touches all of our lives. Whether it is at work or in our personal lives. Like most people when you have a bad day at work; I have a tendency to bring the frustration home. Frustration at work causes me to be in a bad mood; hence that makes me argue with my spouse.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
It has been estimated in a study by the American Management Association that managers spend between 20% to as much as 50% of their times dealing with conflict among their employees (American Sentinel, 2012). When workplace conflicts are left unresolved they can lead to dissatisfaction, depression and other problems such as aggression and violence (Whitworth 2008). The negative, sometimes hostile, environment created by unresolved conflict has been recognized to be a hazard not only to staff, but also to patient care (The Joint Commission 2008).
Although there is a plethora of possible sources of conflict in any workplace, the ones in this case are rather explicit. These include personal differences, Informal deficiencies’, role incompatibility, environment stress, perceptions, and expectations. Personal differences could be related to personal values, physiognomies, family bonds or ties, and material belongings.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures.
“We can define conflict, then, as a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something the first party cares about” (Robbins and Judge, 2009). When people sense disagreement they tend to feel uncomfortable. Discomfort, that is, a slightly negative emotion, can alert you to the reality that a situation of conflict is occurring. This discussion will focus on perception of conflict, negotiations for handling conflicts, and how to do win-win problem-solving instead of avoiding discussions about differences or resorting to arguments.
Conflict exists in every organization as a result of incompatible needs, goals, and objectives of two people while aligning to the overall business requirements. Though disagreement is linked with negative impact, the approach has healthy considerations (Leung, 2008). For instance, some conflicts create an avenue for the exchange of ideas and creativity to meet the set organizational purposes. However, damaging disagreement in organizations results in employee dissatisfaction, turnover, and poor services and reduced productivity. The paper establishes different types of interpersonal conflict and key resolution strategies used to address the problem. Human resource managers need to have the capacity to identify different levels of conflicts and the best methods to negate them.
Conflict can occur anywhere and at any place, and recently there has been an ongoing conflict that has been manifesting at work, between a supervisor and an employee, and I am stuck in the middle of their conflict. For the past few months, a coworker has been moved from seat to seat, all over the call center. At first, the conflict was very difficult to see, however, between the supervisor and the employee, atmosphere of tension was felt when interaction was made. The employee, Ana Maria, began showing acts of defiance against her supervisor’s instructions, and additionally began spreading her discontent with fellow employees. As a result from her discontent being spread with to the other employees, work productivity began to fall, which caused
Miscommunication creates stress-related health problems in individuals. This health concerns can vary in severity, and an individual’s work environment should not cause these problems. For example, the miscommunication caused conflict I have experienced at work has only added to the high amount of stress I have daily. It causes me to lose sleep, become irritable, and have severe anxiety. Many of my coworkers have experienced similar side effects from the stress caused by our work environment. Miscommunication can easily cause people stress. For example, if my son is not told beforehand who is to pick him up from school that day, he is likely to experience stress. To prevent this unneeded stress, his father and I should communicate with him better about his pick-up schedule. People should strive to avoid and prevent any additional stress in their lives. This being said people should not acquire stress from their working
Conflict avoidance is a technique used to deal with conflict. Avoiding conflict is mainly used to disregard the direct issue at hand. Avoiding conflict can be used to temporarily get rid of an issue or it can be used to permanently remove the issue. Avoiding conflict within the workplace most often results in relationship division. Workplace conflict is inevitable, meaning wherever and whenever there is a group working to accomplish similar goals as a whole, conflict will be present. Workplace conflict exists due to various factors. (Graham 2014) The most common seen factors influencing workplace conflict include role understanding, meaning who is responsible for what task, how tasks are to be accomplished, personality difference and poor
In any environment where two or more people interact, conflict is unavoidable and is a normal part of everyday life. According to Jacob Bercovitch, Kevin Clements and Daniel Druckman (2005), “Conflict is without doubt one of the most fundamental of all social processes. It is found everywhere, and at any level of social interaction” (p. 133). Therefore, learning how to manage our attitude towards conflict is crucial. When conflict is mismanaged, it can cause destruction in an otherwise functional environment; on the other hand, when handled in a collaborative way, conflict can provide an opportunity to strengthen the bond between those involved.
In the workplace, disagreement or arguments may arise due to several reasons. This can further result into a state of antagonism or opposition, resentment, avoidance, verbal assaults, and inability to work together. Such may arise due to personality clashes, differences in style, differences in leadership, interdependence conflicts and differences in the background or gender. With reference to the conflict between Norm and Norma, disagreement arose due to differences in styles. This is because Norma was after quick result from the initiated project while Norm believed he could work from home and still meet the expected standard. However, Norma expected full commitment from all the staff under her. For good working relations, conflicts should always be resolved and hence improve good working relationship among the employees both the juniors and seniors. Professionally, conflicts can be solved via two models; circle of conflict and triangle of satisfaction (Susan Holton, 1998).
Persistent interpersonal conflict, as the most common and challenging type of conflict in workplace, is disadvantageous to the work climate and deleteriously affects individuals’ physical and psychological well-being. This issue