Conflict Competent Essay

Conflict exists in every organization and it is evitable, but what anyone would like to have come out of it is a healthy exchange of ideas and creativity. For this assignment, I’ve reviewed “Conflict Competence in the Workplace” written by Craig E. Runde, 2014, Employement Relations Today, pages 25-31, he discusses a plethora of critical key points that well explain conflict, the importance of developing competent authoritative figures, the positive and negative benefits of effective managing, and the different skills needed to become competent and getting the best aspects out of conflict, instead of getting all negative effects.

Normally when faced with conflict, most try to ignore it and hope it goes away. They do not realize the value and

It shows how an individual can work on their own individual conflict competence, which will in turn make them more apt to handling it better when in a position of leadership. To do this you have to have the cognitive, emotional and behavioral skills to be able to use the model in this most effective way. The cost that poor conflict management produces are things like turnover, absenteeism, complaints, lawsuits, poor service and low productivity and the benefits, improved creativity and innovation, improved implementation and higher quality decision making. As anyone can see, creating a conflict competent organization is a highly important factor and should be enforced within an organization for an overall better work

The managers that Publix promote definitely have the potential, drive and talent to be successful and role models for the associates. As the article says, “When conflict is managed well, it can lead to improvements creativity and innovation.” Publix is trying to grow as a company and are slowing integrating into other states. They are struggling to bring the “Publix Culture” into these states and this could help.

I agree with Richard’s view about how to avoid conflict. If I felt more appreciated and praised for the things I do at work, when a manager comes to me about something that I may take in a not so positive way but they address it responsibly and they concisely treat me with respect then I will most likely not let the “negative emotions” take control. I would be more apt to reflect and try to see their perspective. I would also suggest he survey his associates to see if his managers are actually are following his