Conflicts In Workplace Relationships

sides play important roles in the long-term success of most relationships, and each deserves respect and consideration. In personal relationships, a lack of understanding about differing needs can result in distance, arguments, and break-ups. In workplace conflicts, differing needs are often at the heart of bitter disputes, sometimes resulting in broken deals, fewer profits and lost jobs. When you can recognize the legitimacy of conflicting needs and become willing to examine them in an environment of compassionate understanding, it opens pathways to creative problem solving, team building, and improved relationships.

In the chapter Welcome to Turm-Oil Inc, the writer has presented a factious company to show how conflicts rises among go-workers even in those workplaces in employees consider themselves a family. Due to changing millennium company is facing downsizing which provides every room for conflict to occur. The writer has mentioned different employees of the company. Clyde S.Dale, General Manager has been in the company for 22 years. He ignores his problems until they boil over, at which time he takes charge and straighten things out. Vic Tom, Salesman thinks customer are easy to deal with but co-workers are not and are often found on the golf course and consider it a networking. Perry Noyd, Controller has seen in company for 22 years, life has taught him that everything is not as good as it appears and he often raises the ‘devils advocate’ point of view during meetings. He seems himself a realist and is patient about gardening. Dough Right, Manager of Distribution and thinks that everything run so better if people would do things his way. He was brought into company two years ago to shape up the distribution ...

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...rified before they were shipped. But due to ‘I am always right’ attitude of both of them, the customer was not served and everyone lost. Describing the three legs of conflict the writer defines process as antagonistic, aggressive and defensive.

The problems are solved when everyone involved is willing to go for the solution at every cost and have effective problem-solving relationships. Such relationships are characterized by respect and trust, willingness to listen and communicate, commitment to a common goal and flexibility and creativity. So problem solving requires stepping forward and building the foundation of respect and communication. Without this foundation, the other person will continue to see themselves as the victim and peruse us as the villain. To identify the process needs one has to think of how one wanted to be treated by another person.