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Challenges in employee retention
Challenges in employee retention
Challenges in employee retention
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UNIVERSITY OF THE PEOPLE BUS1101-AY2017 INTRODUCTION TO THE PRINCIPLES OF BUSINESS MANAGEMENT TOPIC: FACTORS THAT INFLUENCE WORK BEHAVIOR The SAS policies answer the question as to why employees behave the way they do. The SAS research report shows that work behavior can be influenced by several factors. The case study in section 2.1 shows what factors influenced production and work performance. One of the highlights in the discourse is how well employees are treated directly affect their performance on the job. Putting employee above all else in business arena give speed to good yield. I used to think that in the business world customers should come first, but a lesson in the case study shows that even when customers leave the business in …show more content…
This refers to the level in which the employee effectively and efficiently meets the components in the job description. The content of performance on the job may differ from job to job and from organization to organization. A productive performance is measured by the quality and quantity of work done, and the accuracy and timing with which the work is done. May company used job performance promotion, reward, raises in salary, additional responsibilities etc. Thus, companies used this to track the performance records of the employee. In this vain, SAS provide services (health care, social amenities etc.,) and motivations to their employees and even extending that to the employee’s immediate family …show more content…
It is the voluntary efforts of an employee the get things done for the smooth running of the business. Volunteering to take minutes when there is no secretary, helping co-workers to improve on their performance, organizing social events etc. Our relationship with the managers and our co-workers is a good predictor of work behavior. Motivating others to perm well is a responsibility of a managers but if employee feels that he treated fairly by the manager and have good relationships with other colleagues then they take on responsibilities that are assigned to them. By that I mean they volunteer to assist managers in certain aspect of their work. Like SAS, employees are always recognized and value greatly, therefore they feel fairly treated in even in times of the organization’s crisis. The result was a massive output of their
The workplace is a very sensitive place, especially in businesses. The workers need to be motivated by their bosses to do work properly. Otherwise, they get demoralized. The managers should not be harsh in correcting mistakes since mistakes are bound to happen in any scenario. The manager should have a democratic way of communicating with the employees, this way they become free and the job environment becomes conducive. It is evident in job-friendly environments that jobs are well done and profits increase.
An organization that plans to be successful should implement a work scope with each employee that mandates the amalgamation of a prosocial behavior module to increase employee satisfaction and motivation. There are countless explanations on why or how workers may become discouraged or disgruntled in regards to their occupation. As a result, employees may start to lack in productivity and efficiency. Some factors that can be associated with this ineptitude may include the work environment, insufficient wages, and even the lack of enticing incentives.
Marks and Spencer's Definition of Performance Management Performance management provides Marks and Spencers with needed information on their employees. The information helps Marks and Spencers develop the skills of the employees based on the information collected at the appraisal, it helps recognise when training is needed. Performance management helps M&S by improving their service by having able workers that work to their full abilityand by improving the relationship between workers and the company. Here is Marks and Spencer's definition of performance management: Performance management is a joint process that involves both the supervisor and the employee, who identify common goals, which are linked to the goals of the organisation. This process results with the establishment of written performance exceptions later used as measures for feed back and performance evaluation.’
After reviewing the case analysis of SAS Institute, it is clear to see that they are well organized company. SAS Institute is design with a well put together cultural background. They distribute great employee motivation amongst their company, willingly to create a happy work place for all employees. Quickly into overviewing this case analysis, I was able to see multiple times they offer great attributes to any member apart of their organization. This allows employees to come to an understanding that their job of just working means much more than clocking in and out every day. Throughout the case there is multiple times were we readers are first introduced to chief executive officer/ founder of the company Jim Goodnight. Mr. Goodnight not being
Organizations today often encourage change to better the work environment. However, these changes often cause unwanted results which were not expected. This leads us to observe organizational behavior (OB) in hopes of minimizing unwanted and/or negative changes within an organization. Organizational behavior, organizational culture, diversity, communication, organizational effectiveness and efficiency, and organizational learning are all factors within an organization. These terms must first be defined in order to create a truly more efficient work environment. Centrix Financial ensures their growth and success by establishing an effective pattern which includes all of the factors of organizational behavior.
Staff behaviors control the performance and capabilities of an organization. Most workers display productive or counterproductive productive behaviors that have effect on workers, clients, and programs. The ability to control these behaviors is a necessary part of delivering exceptional services. Many workers automatically adopt behaviors that fit in with the best interest of the organization. Although these behaviors are common, some employees fail to follow order and create havoc for others around them. Productive behavior allows workers to perform daily functions whereas counterproductive behaviors develop issues that are costly. Good behavior contributes to goals and objectives set by the organization (Britt & Jex, 2008).
Today work environment company are expecting very high demand from manager and workers that they over sea about job performance to keep than motivated to do they tasks. First the manager has to meet executive level manager’s goals and productivity to keep a companies success. The test book reading stated Organization is people working together to achieve a common goals, that goals also can evaluate the issues about the absenteeism in the workforce. Manager are govern by four functions to keep a business delay functions work first Planning setting performance, second Organization to process assigning tasks, third Leading to process a arousing environment by inspiring others, four controlling to process of measuring work performance.
One reason of failure may be the problem of communication through the company which may create an unfriendly working environment. In the presence of a high risk of losing their jobs,it is a difficult task to keep people motivated in doing their best at their working places.(Bulent 2005; Buono & Bowditch 2003).
Performance management is a management tool used to value, monitor and measure a company’s strategies that ensure the efficiency and effectiveness of its product delivery. This management tool does not focus on the organisation and on its employees as well as stakeholders. It is a continuous process that entails that managers make sure that organisational and employee values are corresponding (Aguinis, 2005,p.1/2-1/5). Performance Management brings about the competencies in the employees, increases self-esteem by giving feedback to employees, there is a low number of lawsuits because it helps understand the company better (eThekwini Municipality, 2008,p.10-11). According to Pride, Hughes and Kapoor (2011, p.288) performance management creates motivation for employees; one theory of motivation is of Expectancy, which stipulates that employees satisfaction is driven by expectations of what an organisation will offer in return.
The relationship between employer and employees plays a pivotal role in the performance of the organization. Employers and employees have certain responsibilities towards each other which facilitate a fair and productive workplace. Positive work relationships create a cooperative climate with effort towards the same goals. Conflict, on the other hand, is likely to divert attention away from organizational performance.
Performance is defined as a role of individual ability, skills and effort in a given situation. Performance depends on an individual’s perception, values and attitudes. Job performance is an accomplishment of the specific work related tasks or skills by an employee. Besides, employee behaviour is also necessary for an organization to be smooth, cooperate and communicate well in the organization to achieve gaols. There is some reciprocal relationship between job satisfaction and job performance. Satisfaction can cause performance, performance can cause satisfaction and rewards affect both performance and satisfaction. If employees are satisfied and committed to their job, they are more willing to take additional responsibilities without increasing their salaries. Then, their levels of commitments are high and they are more enjoyable in their work place. When employees are happy, they are more probably to have a positive attitude on life and more enthusiastic and productive. Otherwise, if employees are dissatisfied on their job, they are demotivated and they are not participating in any organizational activities, means lack of commitment.
Performance management is used for the basis of promotion, reduction in force purposes (talent management), gives transparency of what an organization is looking for, merit increases, and lastly it provides protection against lawsuits for unlawful termination by keeping written documentation. Performance evaluations are advantageous to both the organization and the employee. A leading advantage of performance evaluations is it gives the employee an opportunity to create and achieve smart goals. Although performance evaluations primary function is to measure whether an employee is a good fit or a bad fit for the organization, its function is so much a broader. Performance management is tool purposely used to motivate employees to examine themselves and determine if they have selected the profession that is best for them; consequently the feedback an employee receives from their superior supports them with increase their knowledge and
Today, most contemporary organizations utilize major human behavior theories to be competitive amongst other organizations. However, it is important to discuss not only the theories themselves, but it is imperative to understand the associated communication implications in regards to each theory. Altogether, human behavior theories focus on the how individuals are influenced, what inspires them, and how that inspiration and motivation ultimately influences the organization. Thus, when it comes to human behavior theories, there are several ideas that seek to explain and rationalize human behavior in regards to organizations.
“Business productivity is dependent on employee job satisfaction”. When an employee feels satisfied, secure and trust the employer, they work harder which will enhance the business productivity (Philip, 1958). Moreover, when the employee feels respected, admired, and appreciated by their employers, they will produce productive work which will generate high profit and revenue and hence less turnover (Kalim, Syed & Muahmmad,
Performance management forms a bridge that connects between the employees and the organization. Organization considered performance management as insurance for the both company that employees will attempt to give their best performance at the work site. In return, the organization will fill their obligation to the employees by providing all the necessary tools, resources, training materials, feedback, motivation, appraisals, and rewards systems to assist the employees with being fully successful. Kazlauskaite, Buciuniene, & Turauskas (2012), indicated, “Organizations empowerment was positively related to job satisfaction, and affective commitment” (p.138).