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REVIEW OF LITERATURE about listening skills
REVIEW OF LITERATURE about listening skills
REVIEW OF LITERATURE about listening skills
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Whenever someone hears the word “listening”, they likely think of hearing what other people are saying. However; listening is far more than just hearing what someone is saying. There is a difference between listening and hearing. Hearing is the physiological occurrence when soundwaves hit a human’s eardrum. On the other hand, listening is more complex because the process contains being mindful, receiving the message, selecting and organizing the message, interpreting the message, responding and remembering the message. Mindfulness is giving someone your undivided attention when they are speaking. This is definitely something that I need to improve on, especially when I am talking on the phone. My dad is a truck driver so we mainly communicate through the phone and sometimes …show more content…
Some teachers are the worse at this, they think that we pick up on things fast when we do not. Background noise is another obstacle. For instance, my friends and I went to a concert and they would try to say things which I could not hear over the concert so I just smiled and nodded hoping it was the right response. Some internal obstacles to overcome are preoccupation and prejudgment. Preoccupation is where you are not fully listening because you have other things on your mind while someone is speaking to you. For my nursing career it is important that I keep this in mind. When I walk into a patient’s room or to evaluate a patient my mind should be no other place but on that patient. The main way for patients to communicate their symptoms, comments, and questions is through them speaking to me and me actively listening. Prejudgment is where you think you know what someone is going to say so you do not listen carefully or closely to what they are actually saying, even if it is not what you thought it would be. This is also important to remember within my career due to the fact that everyone is different and everyone’s diagnosis will not be the
Good interpersonal skills, the ability to take another person's perspective, and the ability to problem solve are crucial characteristics for a speech pathologist. A major article from the Journal of Nursing Education titled, “The Teaching Effectiveness of Standardized Patience,” demonstrated that interpersonal skills have an overwhelmingly “positive, creative and meaningful results” in clinical environments (Becker, 2006). Interpersonal skills involve the ability to have organic conversations with supervisors, medical technicians, parents, clients, and students. It also requires being able to state diagnoses, strategies, and plans for a client’s speech program in clear terms. When a speech pathologist is able to communicate in a positive and comforting manner, this creates a rapport based on trust and understanding. When all
Another type of listening barrier that I have is differing speech rate and thought rate. My brain is fast at processing words and sometimes in moments I get bored in the conversation and I begin to daydream. This happened recently with a conversation with one of my classmates. I got so lost in a daydream that I did not know how to respond. Being a better listener takes time and dedication. Something that I learned from the textbook is that during a conversation summarizes their words sporadically throughout the conversation; it will help me to be focused in
As stated in a Communication in Nursing Practice article: “Barriers to effective listening include making assumptions before one hears the communication; non-interest in the topic or issue, history of problems with the sender; and feeling as if the sender is dictating to the receiver.”
The Importance of Listening for Professional and Personal Relationships Listening is essential for communication, yet is a skill in which most are lacking. Though we are listening constantly, knowing what to listen to requires an enormous amount of discipline and practice, which is vital for communicating effectively. Learning to listen will benefit all relationships from professional to personal and not being able to listen effectively can cause these relationships to deteriorate. “Indeed, although aware of the instrumentality of listening, even trained communicators often fail to listen correctly or at opportune times” (Cline, 2013). In order for all of areas of communication in an individual to flourish, listening must be emphasized.
The ability to listen effectively significantly impacts all relationships, be it professional, personal or social. The prevailing issue with effective listening, however, is two-fold, in not truly understanding the meaning of listening and not possessing the tools required to be an effective listener. The skill of listening, according to Dr. Robert Bolton (1979), extends beyond simply hearing sound as a physiological sensory process but instead requires and involves interpreting and understanding the sensory experience or what is being heard (p 32). It also is an active experience wherein the listener is fully engaged and has absorbed the information of the speaker while showing interest and providing feedback, all while demonstrating that they have heard and understand the message. It is a fair assertion that most people in varying relationships and environments listen in what is considered passive capacity, or only digest and process bits and pieces of the speaker’s message.
Nurses can contribute to the patient’s well being by listening actively. Listening actively starts by being fully present at the present moment, now with the patient. Make the patient clearly feel that you are listening what he / she is saying by restating or paraphrasing his/her sentences.
As The Gift of Listening describes, “Opening one’s heart and listening at a deep level does not come easily and is rarely achieved simply by life experience” (Browning & Waite, 2010, p. 151) There are different aspects to being a good listener that are often difficult to achieve and lead to poor listening. One significant challenge to listening is the attention needed in order to actively listen to another person. Proper listening does not occur due to a passive process but instead it takes deliberate action and thought towards what a person in saying. Like previously stated, actively listening is achieved by sitting in a comfortable and open way and maintaining good eye contact. When a person does not exhibit these techniques good listening often does not occur. The challenge of utilizing different techniques in order to listen to others in a better way often gets blocked by barriers that make active listening unable to occur. In our society today one major barrier to listening is technology. In a casual setting, proper listening often doesn’t occur due to someone being tied to their cell phone. The millennial generation is often guilty of passively listening to others due to the mobile technology that is being used today. Many conversations occur without eye contact or full focus on what the other has to say and instead is spent staring at a
Listening can be difficult or challenging no matter who or what situation you may encounter. In this refection I have utilized the four styles of listening that people use when listening, depending on their preferences and purpose, as originated by Baker, L.L. (1971). Listening Behavior. Englewood Cliffs, New Jersey: Prentice Hall Watson, K.W. and Baker, L.L. (1995). Listening Styles
Listening and understanding what others communicate to us is the communication process needed for interpersonal effectiveness. If you listen well, you will understand the meaning of the message. If you are unfocused, you will not know most of what the other person is saying. However, there is a range of listening skills that can be learned to develop the communication effectiveness. Firstly, encouraging listening points to the listener that is willing to do more than listen. Usually it provides feedback that supports speakers to say more. Fur...
As pointed out by Professor Stephen Lucas “The most important cause of poor listening is giving into distractions and letting our thoughts wander” (Lucas 60.) There are a few tips that can help any student, businessperson or friend listen more attentively. The first step to gaining full focus in class is by getting rid of distractions. These days one of the most prominent distractions is that little device that is no further than 3 feet away from you at this and every moment. The cell phone. If you think you can listen to a lecture, text your friend, take notes and play Clash of Clans on your phone at the same time you are horribly mistaken. In the book Brain Rules by John Medina, the author (a noted developmental molecular biologist) points out the fact that it is impossible for our minds to multitask, not difficult, impossible! So at least get rid of the phone when you are trying to actively listen. Another basic yet affective way to assist in actively listening is simply taking notes. By taking notes you’re not only creating a record of the information expressed but you’re are also more likely to absorb the material. With that said, don’t be the student that included every “the” the professor said during his lecture in his notes. Though from one extreme to the next, you also want to refrain from being the student that ends up with only a few irrelevant facts on his notebook paper at the conclusion of the lecture. While taking notes be sure to focus on main points and what the speaker is presenting as a whole. Another vital tip to developing your listening skills is to keep your mind in the moment. One of the biggest distractions that we must overcome is the mind, if you can master the art of focusing your mind on what you are doing or listening to, you can come to be a skilled listener. This sounds like an easy task, but what you don’t realize is how scattered our minds are. Think of when you are
Those not thoroughly educated in communication tend to confuse the terms “hearing” and “listening.” Although they appear to mean the same thing, utilize the same body part, and are both required for functional communication, there is a great difference between these two actions. Hearing involves the perception of sound using the ears, while listening is based upon giving attention to the sound being perceived. Additionally, because these concepts are different, there are also several different ways of improving hearing and listening. Thus, there are several differences between these two concepts, and it is important to signify these differences in order to practice effective communication.
Overall, listening is something that is crucial to life and is something that I need to improve on.
In all aspects in life effective listening plays an important role in our lives, both professionally and personally. As many of know from experience listening is never easy in fact it can be difficult to understand what is being said by the speaker. Because of laps in attention we tend to misunderstand some of the messages that are being relayed to us or disregard them altogether. Effective listening is important for receiving the correct feedback from those you’re speaking with and requires a focus that should be central to what is being said or what topic is being discussed.
To be effective listeners, the listening process should be incorporated into our lives. We should be attentive to what people say, clarify what the speaker is trying to come across, and respond in a way the speaker can understand what we are saying. I think I was aware that I needed some improvement in certain areas of this process but I feel as everything is slowly changing. In the future, I’m going try not to interrupt people, get distracted, tune out, and try to get a bigger picture of what the person is telling me. If good listening habits are applied in our day-to-day life, we can easily communicate with anyone and everyone.
A skill, according the Merriam-Webster Online Dictionary, is a learned power of doing something competently: a developed aptitude or ability. The skill of listening is a skill that I believe everyone should have but most people lack. Many people do not realize that listening is not merely the act of hearing a sound but of paying close attention to what someone is saying and trying to understand the message that they are trying to relate to you. Most times people say they are listening when in all actuality they are merely hearing you but not even attempting to understand what is being spoken of. The advantages of being a good listener are vast. This skill can positively affect many parts of our everyday life and interaction with people. Nevertheless, it is a skilled that is overlooked in today’s unmindful society. The reason I believe that listening is of such importance is because nowadays people have developed the mentality of “every man for himself.” People are not concerned about their fellows anymore. We are only concerned about our own issues and problems. Listening is a skill that is acquired throughout a lifetime. It is an important virtue when it comes to communication.People should be taught from childhood the importance of learning how to listen. If we realized how much we would benefit from being good listeners, I believe that things would change. Lack of listening skills affects marriages, parents and children, teachers and students, employers and employees, foreign affairs, and the list goes on.