Listening.
a.
i.Definition; it is the ability to accurately receive and interpret messages in the communication process. It has three basic steps:
1.Hearing; listening enough to catch what the speaker is saying.
2.Understanding; understanding the information in your own words.
3.Judging; to make sense of the information you just heard and understood.
ii.Usefulness of the skill in business; in a business organization listening is essential to effective working relationships between workers and management. For example: a manager who listens to an employee 's complaint about a health risk on the job might reduce injuries and improve job performance. Listening enables to gather information so you can make informed decision that will benefit
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a.
i.Definition; it is the quality of being self-assured and confident without being aggressive. It requires being open and honest about your wants and needs while still considering the rights, wants and needs of others.
ii.Usefulness of the skill in business; assertive leaders can create compelling vision and clearly define objectives and service quality standards. They make sure all team members are in sync with the organization 's goals so they all move in the same direction. For example two team members are having issues working together in a project. You approach one of them and express your concern but also your understanding of the situation. However you let this person know that the project needs to be completed by the deadline and you would like to meet with both of them to come up with a plan to get the project done.
iii.How to develop the skill; you can find information on how to develop your assertiveness skill on
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It should always be constructive and non-confrontational.
ii.Usefulness of the skill in business; providing feedback to a co-worker, team member or business partner will increase the chance for better performance, therefore there will be a better outcome.
iii.How to develop the skill; information on how to develop the skill can be found on http://www.skillsyouneed.com/ips/feedback.html.
V.Persuasion.
a.
i.Definition; in business is the process used to change a person 's attitude or behavior toward some event, idea, object, or other persons by using words, feelings or reasoning.
ii.Usefulness of the skill in business; this skill can be used in business to promote ideas, sell products and negotiate with colleagues and employees. These skills can help leaders to communicate solutions to problems and make workers understand the need for process or policy change.
iii.How to develop the skill; information on how to develop the skill can be found on http://www.skillsyouneed.com/ips/persuasion-skills.html.
VI.Interviewing.
a.
i.Definition; during a formal meeting it is the act in which one person or two of evaluate, question and consult another
Communication is a process whereby a message is convened between two or more people and everyone involved understands the message, communicate can be verbal or non verbal.
Each of these skills are going to help me achieve these goals. Being able to communicate will help me become better at being able to keep customers happy by doing what they want instead of what i think. Also when i need to get stuff done I focus and work hard on it so i finish it the right way with good quality and confidence. This helps with getting
The Dickerson Children’s Advocacy Center works with children and families from diverse backgrounds and unique family experiences. In order to best serve this population and meet the specific needs of the clients, it is important to be culturally competent and understanding of cultural differences. Other important skills include meeting clients where they are, the client right to self-determination and evaluation of process. How could we tell that I was learning that skill?
Another beneficial skill that I can incorporate in human service is the ability to work and interact well with diverse cultures and groups. This skill can be implied when working with diverse groups of clients or other professionals in an interdisciplinary team. Moreover, I am able to work and facilitate cooperation with other professions and respect the different areas of knowledge and expertise. This would also include expanding potential networks with people outside the organization, as well as building further rapport with staff, including my supervisor.
As I have noted, I truly believe that the numerous job skills that are needed to be successful include dedication, communication, and adaptation. First of all, you must be devoted to your career if you want exemplary results. Equally important, being able to articulate your ideas, and intellectually communicate said ideas will ensure a successful time at you occupation. Last but not least, in order to be successful in your employment, you must be flexible to the obstacles that are inevitable. I urge you to strive to obtain these essential job skills because they are worthwhile.
1. Describe how you improved your knowledge, skills, abilities, and yourself in this session through this course.
After taking the above actions, I will make both quantitative and qualitative measures to evaluate my skills whether or not are improved. The quantitative measure is to make a survey that asks for categorical questions to my peers or groupmates who need to rate a response 1-10 marks every time. Every result of survey would be calculated and compared, which I can know what I should improve more and what I have achieved. Also, I will apply qualitative measure, like verbal interview, that ask open-ended questions for peers to get evaluation or feedback.
Every business consists of a variety of communication activities such as listening, speaking, questioning, gathering and participating in small work groups. The listening skill is one of the most important aspects of communication process. It helps to understand and read the other person’s message. Effective listening skills create positive workplace relationships which influence our opinions and responsiveness to one another.
Another skill that needs improvement is my use of active listening. Every client and every situation is different, and even though we practiced our skills in a conference room with other students and I found it difficult to concentrate, there may be times as a social worker when I may be in a noisy atmosphere and I have to practice tuning out background noise in order to hear what my client is disclosing.
These skills are very important if life. Working well with others is always a much-needed
Assertiveness is not necessarily aggressiveness, even though they are often considered similar. Being assertive in business is important in order to get what you need and prevent stress. MindTools has an excellent article called Assertiveness: Working WITH People, Not Against Them. The article does a great job explaining what assertiveness is and what it isn't. The article also provides plenty of advice, examples, and activities to help improve assertiveness.
Further describing the necessary skills to provide customer service, among the most important includes communication—both listening and speaking. Listening is important because the customer needs to describe their request, and as a listener, you need to be able to interpret what they are saying in order to decide how to help them. The other part of communication involves speaking and being able to speak in a way for the customer to know that they are being
By evaluating the skills that you have at the moment, you will be able to choose business opportunities that use / need those skills.
We can increase our communication skill such as speaking listening and methods of group work task. Some of these skills will be very useful in your future and work places.
Skills are competencies possessed by individual’s that play vital role in organization’s success. Moreover personal development is vital to success and it is guided by few personal skills that direct individual and organization towards success. Few of these are discussed as below: