This report provides a definition for many interpersonal skills: listening, assertiveness, negotiation, feedback, persuasiveness, interviewing, and coaching. An example of how the skill is useful in business as well as websites that have skill development information. Listening means to acknowledge what another person is saying, then acting on what the person has said. Listening means to hear and pay attention to the sounds around you. I use listening skills in my business on a regular basis when employees bring problems to me. I have to hear what the employee is saying, identify a solution to the problem, and then put the solution into action. If I didn't listen to my employees' problems, they would be unhappy and be more likely to leave. …show more content…
Assertiveness is not necessarily aggressiveness, even though they are often considered similar. Being assertive in business is important in order to get what you need and prevent stress. MindTools has an excellent article called Assertiveness: Working WITH People, Not Against Them. The article does a great job explaining what assertiveness is and what it isn't. The article also provides plenty of advice, examples, and activities to help improve assertiveness. https://www.mindtools.com/pages/article/Assertiveness.htm Negotiation is an ability to reach an agreement without argument, but rather with compromise. Having negotiation skills can help a company gain more business deals and make more money. A skilled negotiator can show why their company is best to do a job. Finding a quality website to provide information bout improving negotiation skills was difficult but SkillsYouNeed has several pages of well-organized information about negotiation and how to improve your skills. …show more content…
A good leader is persuasive and able to help convince people to follow. While the article I found at Entrepreneur is geared toward women, I feel these tips could help a person of any gender improve their persuasion skills (https://www.entrepreneur.com/article/244195). Interviewing is a type of formal meeting that allows people the ability to ask questions, evaluate skills, consult for information, or learn. Interviewing skills allow managers to meet and evaluate prospective employees. Interviewing is important because it allows a manager to learn about the behaviors, values, and expectations of potential employees. I found an incredibly informative site about improving interviewing skills at Career Builder. http://www.careerbuildercommunications.com/pdf/interviewing_ebook.pdf To coach is to train, instruct, teach, or help another person develop their skills or goal. Coaching is important when trying to help an employee through a problem. In my business, we often have computer problems. I have coached my employees for how to handle and troubleshoot their minor technical problems so they have the independence to solve their own problems. I found so many wonderful websites full of useful information about how to improve coaching skills at the SkillsYouNeed
Coaching looks at improving the performance of an individual or group, through a process of setting particular goals and targets to reach in given time. The coaching relationship is very structured with desired outcomes contracted by the coach and the individual or group being coached.
Interpersonal Skills enable you to work with others harmoniously and efficiently within a team, working well with other involves understanding and appreciating individual differences. The following points are important interpersonal skills to have;
Assertiveness is the ability to formulate and communicate one's own thoughts, opinions and wishes in a clear, direct and non-aggressive way. People who are assertive are often competitive and their behavior is goal directed. Though they play to win they also retain fairness and act in accordance with the rights of others.
During this class I have learned a great deal about sharpening my negotiation skills and I think that this is an essential skill to have when working for any company or even if you are an entrepreneur. Knowing how to negotiate a favorable agreement or deal for your company can often be the difference between success and failure. People negotiate more than they really are aware of in their everyday life, both at work and at home. Many managers negotiate with their employees, vendors, customers, and even investors. It is a very industrious skill to have that can help you build your life and business in constructive ways.
Interpersonal skills are very important in our personal and professional life. It is the way people communicate effectively with one another. The following is a list of interpersonal skills that one can master to become successful.
“A coach is someone who is equipped to aid individuals or groups and organisations to maximise their performance in pursuit of their desired goals.” (Dexter et al, (2011) p.4)
How would you react if you were a scientist who dug a hole with the other workers, and you heard recordings of high pitched human screams? The Well to Hell was a hole dug by a group of geologists, and during the time the legend was born, people weren’t very superstitious, and new scientific findings were very significant to people. The urban legend “The Well to Hell” was born in the 1980’s when scientists dug a deep well in the earth and recorded high-pitched sounds that were heard as screams of humans.
DeJanasz, S. C., Dowd, K. O., & Schneider, B. Z. (2002). Interpersonal Skills in Organizations. New York: McGraw- Hill. pp. 371- 393, 241- 259.
Bolton, R. (1979). People skills: How to assert yourself, listen to others, and resolve conflicts (pp. 1-113). Englewood, NJ: Prentice-Hall.
Interpersonal Skills involve immaculate personal presentation, outstanding communication skills, initiative in social interactions and good teamwork skills. These skills can be honed through team and individual sports, public speaking, acting and debating.
Listening is an aspect of communication that vital the building of understanding and of a relationship between individuals. Listening can be an active
There is a big difference between hearing and listening. Hearing is a physical ability that the ears receive feelings and transmit them to the brain while listening is a skill. Listening skills allow one to make sense of what another person is saying. In other words, listening skills let you to understand what someone is "talking about”. It requires concentration so that your brain processes meaning from words and sentences.
"A leader is an individual (or, rarely, a set of individuals) who significantly affects the thoughts, feelings, and/or behaviors of a significant number of individuals” (Gardner, Howard 2012). An essential part of a leader lies in their ability to motivate and influence people to follow their lead. Leaders are both men and women who have the ability to influence others in a community, control situations, connect with others and persuade others to follow them or the goals they define. To be a good leader one must set a good example and make correct decisions for difficult choices. I myself am implementing leadership skills into my every day life. Leadership skills are all around us. They can be applied to any situation where one may be required to take the lead. This can be
Listening is one of the most powerful tools of communication and is a process that is used to receive, convey a meaning, and respond to both verbal and nonverbal messages. It is what we choose to do and it requires more work than speaking. Oftentimes, people simply misunderstand the difference between listening and hearing. Hearing is a passive process that takes in sounds and noises and listening is what you choose to do. This selective process includes 5 phases that can be acquired for us to become effective listeners in the future. The 5 phases are attending, understanding, remembering, critically evaluating (listening), and responding. Once the 5 different areas are understood, we will become aware of what needs to change and how we can change them. This will also allow us to improve our listening skills in the workplace, school, at home, etc.
While hearing can be related to listening that doesn’t mean that someone is actually listening to what you are saying. There are many ways to compare listening and hearing, some ideas include, your brain having the ability to process information, understanding words, and being able to learn. Listening is very important to do on a daily basis. The biggest similarity between listening and hearing is that both words use your ears. Hearing is also a part of your 5 senses, which most of us were born with the ability to do. Listening is having an understanding of what someone said to you. You should also be able to repeat what was said to you to clarify understanding.