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Detailing the implications of a team leader not having interpersonal skills;
After successfully holding a training session for a small team of people on the merits of team working and interpersonal skills, I now have to identify the implications of a team leader not having the type of interpersonal skills that are needed to run an effective team.
Interpersonal Skills enable you to work with others harmoniously and efficiently within a team, working well with other involves understanding and appreciating individual differences. The following points are important interpersonal skills to have;
- accepting responsibilities
- resolving conflict
- communication skills
- being culturally aware
- bringing something to the team
Accepting Responsibilities within the team is an important interpersonal skill to have because it can help the team progress and help the individual advance. The responsibilities that members will face within the team are;
- responsibilities that come with the job
- responsibilities that you voluntarily assume
- responsibilities that arise from a situation
Additional responsibilities can be done voluntarily or involuntarily. In most teams you will be asked to do things that are not in your job description. Handling these requests in a positive manner will learn new skills
- make positive contribution to the team
- assist a co-worker
- help meet deadlines
Resolving Conflicts, many causes of conflict arise due to miscommunication; a break down in communication can be due to;
- cultural differences
- differences in opinions
- unclear roles or expectations
- unequal status
- misunderstanding of languages
With these problems causing conflict within the team it is important to make sure theses barriers are understood so the team can flow and work effectively and efficiently. There are five methods to handle conflict;
- running away
- being obliging to the other party
- defeating the other party
- winning a little / losing a little (give and take)
- co-operating
Resolving conflict is an art of communication as co-operation helps reduce anger, stress and frustration, allowing the team to function properly making them more productive.
Communication Skills are one of the most important interpersonal skills to have because if a team doesn't communicate it will not function properly because none of the members will know what their job roles are so won't be able to work effectively and as a co-ordinated unit. Communication allows a team to flow an express any problem or view any disagreements they have.
Being Culturally Aware is very important because being culturally ware is another aspect to successful team working. People need to be aware of different;
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Abigail, R. A., & Cahn, D. D. (2011). Managing conflict through communication. 4th Ed. Boston: Allyn and Bacon.
Conflict is a difference in opinion. The leader must devise ways of dealing with conflict in the team. The focus is to promote a healthy discussion that does not lead to division in the team . The team members come from different department and thus may have differing opinion on tackling the problem. The leader should be able to reconcile the different opinions into one strategy. In such cases, the negotiation skill becomes vital (Harrison, 1971). The leader must negotiate with the team member to strike a balance on the decision. Furthermore, the decision made by the team must be presented to the management and approved. The leader must convince the management that the proposal is viable, and its implementation will be beneficial to the organisation. The ability of the leader to negotiate for resources will enhance the success of the
The conflict must be used to develop relationships: The cross-functional conflicts are solved and the managers are encouraged to take active steps in this regard. A conflict-resolution process is launched known as informational gatherings, which is initiated when the parties are unable to resolve their own conflicts (Gitell,
Interpersonal conflict is very common with many relationships. It occurs when two people can not meet in the middle or agree on a discussion. Cooperation is key to maintaining a healthy debate. More frequently; when dealing with members of your own family, issues arise that include conflict and resolution. During this process our true conflict management style appears “out of thin air”. (Steve A. Beebe, 2008, p. 191).
When dealt with properly, conflict resolution can give rise to a cohesive and productive team. What Is Conflict? Conflict, as defined by Merriam-Webster Online Dictionary, is "a competitive or opposing action of incompatibles: antagonistic state or action (as of divergent ideas, interest, or persons), Mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands."
Daily interactions with the people around us are unavoidable. Unless we purposely isolate ourselves either physically or mentally, learning how to interact with those around us is crucial to building successful relationships in both personal or professional lives. Although interpersonal skills are inherent, like any other skills, some are more adept at it than others. Improving interpersonal skills ensure a more healthy relationship and create a firmer with our those we deal on a daily basis. Furthermore, strong interpersonal skills will create better group dynamics and ensure a better working environment in the work place. All of this will create a more productivity and produce more results. Interpersonal skills are needed to create leaders, resolves conflicts, and prevent problem and negativity in a healthy living and working settings.
workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures.
If the trainers want to be an effective coach, they must have the communication skills and interpersonal skills because this two skills are very important to them. Communication skills are essential for effective coaching. A manager must have the ability both
Likewise, the conflict should be acknowledged as soon as it is seen and prepare for the resolution. During such time, the discussion about it plays vital role towards resolving the conflict. In order to maximize team efforts, teammates must cooperate with each other and try to resolve conflict with proper and transparent communication. While resolving a conflict, it is also important for the teammates to remember why they are together in the first place and follow their best foundational strategy.
...rs but the goal is not achieved until each member has completed his part. The Factors that influence teamwork are impacted trust and have an impact on trust. When communication breaks down, trust is reduced and communications can help to build trust (Rocco, Hofer, and Herbsleb).Research shows that conflict has a negative impact on performance. A conceptual model is developed which explores relationship between conflict and performance and conflict impact performance through its effect on exchange and trust (Lau & Cobb, 2009).
Any conflict can be resolved through correct and effective communication.
Since sources of conflicts have been identified, appropriate resolution mechanisms should be applied. The table below shows the various sources of conflicts and their suggested
Managers and associates continually face conflict in the workplace. Using the five conflict resolution styles and knowing when to use them makes resolving differences easier.
Borisoff, D., & Victor, D.A. (1998). Conflict Management: A Communication Skills Approach (2nd Ed.). Boston, MA: Allyn and Bacon.