The Importance Of Organizational Development Of Southwest Airlines

876 Words2 Pages
bulb-icon

Recommended: Examples of a performance management system

The Southwest airline is best known for its efficient approach to business operations. The main aircraft it has it its fleet is Boeing 737 and the employees have been able to manage the turn around time of planes in an extremely efficient manner between the flights which considerably reduces their downtime. The airline is able to even board their fully booked flight faster than their competitors, even though the seats are not pre-assigned. This not only keep the competitors wondering but also the customers are astonished by the quick services they provide. Approaches to organizational development The main approach to organizational development is about improving the overall performance at an organizational, team and individual level. It is …show more content…

The frontline employees are like the player coaches within the company, as they have the managerial authority, but also perform the duties of frontline employees. The supervisors are encouraged and they do spend most of their time with the employees to solve their problems and give them advise as compared to competitor counterparts in other organizations (Gitell, 2005). • Hire people with the right attitude: Utmost significance is given to the fact that the right people are hired at the right time. The training is given to people to walk a mile concept so that the employees become familiar with the work related activities and processes. • Reduce the family and work division: The employees are encouraged to be natural and present themselves at work and to recognize the important events in each other lives related to their family. This gives them a sense of association and the support is provided at each level (Gitell, 2005). • The conflict must be used to develop relationships: The cross-functional conflicts are solved and the managers are encouraged to take active steps in this regard. A conflict-resolution process is launched known as informational gatherings, which is initiated when the parties are unable to resolve their own conflicts (Gitell,

Show More
Related

  • Labor Relations and Practice: Southwest Airlines

    1085 Words  | 3 Pages

    Southwest Airlines is “America’s largest low-fare carrier” (Southwest, 2014). The Headquarters for Southwest Airlines reside in Dallas, Texas. Southwest Airlines was founded by Rollin King and Herb Kelleher and was originally planned to serve only a small three city area. “Southwest Airlines was incorporated in Texas and commenced Customer Service on June 18, 1971, with three Boeing 737 aircraft serving three Texas cities - Houston, Dallas, and San Antonio , and grew to become a major airline in 1989 when it exceeded the billion-dollar revenue mark (Southwest, 2014).

    Read More

  • Essay On Southwest Airlines Organizational Structure

    496 Words  | 1 Pages

    The Organizational Structure of Southwest Airlines. One of the determining factors of the organizational behavior in an organizational structure. It includes several areas such as issues of authority and control, communication team, market and geographic structure, product division. Southwest Airlines determine all these areas and proved a strong competence in all issues. The SWA organizational structure is well-known for being functional. First of all, because their structure is multi-divisional, “each division in a multidivisional structure is essentially a different business. Moreover, the responsibility of each divisional manager is to design the divisional structure that best meets the needs of the products and customer of that division” (Jones, 2007, p. 155). The major positive aspect of such kind of structure is an increased organizational effectiveness and control. In this system, behavior is controlled through internal upward mobility. “A large divisional company possesses an internal labor market which increases managers’ motivation to increase organizational effectiveness” (Jones, 2007, p. 157). One more important issue in such type of structure is how to keep the customer’s happiness. The SWA coped with this question easily. They put the

    Read More

  • Southwest Airlines Case Analysis

    1400 Words  | 3 Pages

    Southwest Airlines is one of the biggest United States airlines which prides itself in its low-cost strategy to attract and keep up more clients. On a given day, Southwest Airlines operates over 3,400 flights. It has a more than of 46,000 employees. To reduce maintenance and training costs, Southwest Airlines use only Boeing 737s. As of today the company operates 647 Boeing 737s, which fly to 93 destinations across the US. Southwest Airlines have been able to survive even when faced with stiff competition because of its low cost approach. However, this success has also been attributed to the high level of care and appreciation on its clients and employees.

    Read More

  • Southwest Airlines: From the Beginning

    1166 Words  | 3 Pages

    Southwest Airlines roots can be traced back to Texas in the 1960’s where a company by the name of Air Southwest Co. was created to provide interstate flights in Texas to avoid federal aviation laws. This technique of trying to avoid federal regulation was challenged when 3 other major airlines filed a lawsuit against Air Southwest Co.; later the state of Texas upheld Air Southwest Co. right to fly within the state of Texas and the Supreme Court decided not to review the case. (Southwest Airlines, n.d.) This was a challenging start for Southwest as it was being targeted right off the bat by some of its competitors. The company name was changed in the early 1970’s to Southwest Airlines Co. and a headquarters was established in Dallas, TX. The company’s main focus was interstate flights between the 3 major cities in Texas including Dallas, Houston, and San Antonio. (Southwest Airlines, n.d.)

    Read More

  • Southwest Airline Merger With AirTran

    1448 Words  | 3 Pages

    Another internal challenge for Southwest Airlines is the conflicting management style and business operation with AirTran. On top of that, the external challenges such as the increase of competitions and gas prices are some of issues f...

    Read More

  • A Case Study: Building Business Agility At Southwest Airlines

    739 Words  | 2 Pages

    Despite its growing domestic network, the company didn’t offer international flights until July 2014, and even then, it only offered limited destinations (“Southwest Corporate Fact Sheet,” n.d.). Furthermore, the company’s reliance on a single aircraft is cause for concern. Southwest Airlines was also weak with technology utilization initially but has since turned this into an asset, as described later. Finally, the company has a limitation with providing customer perks due to its low-cost operations (Ross & Beath,

    Read More

  • The Archetypical Low-Cost Air Carrier: Southwest Airlines

    3920 Words  | 8 Pages

    Many airlines choose to use the hub network, which induces costly effects in all areas of the airline. It is the point-to-point; short haul airline that is capable of keeping costs low and turn profits, Southwest Airlines has proven just that.

    Read More

  • Southwest Airlines

    930 Words  | 2 Pages

    Southwest Airlines strategy of focusing on short haul passenger and providing rates as low as one third of their competitors, they have seen tremendous growth in the last decade. Market share for top city pairs on Southwest's schedule has reached 80% to 85%. Maintaining the largest fleet of 737's in the world and utilizing point-to-point versus the hub-and-spoke method of connection philosophy allowed Southwest to provide their service to more people at a lower cost. By putting the employee first, Southwest has found the key to success in the airline business. A happy worker is a more productive one as well as a better service provider. Southwest will continue to reserve their growth in the future by entering select markets only after careful market research.

    Read More

  • Southwest Airlines: A Case Analysis

    1537 Words  | 4 Pages

    Also, Southwest is renowned in the airline industry for its short turnaround time on arrivals and departures. And since people's biggest concern nowadays is money and time, having low price airline tickets to cater their traveling needs in a shorter period of time will surely satisfy them. Moreover, aside from the low prices offered, what attracts customers is Southwest’s way of dealing with them. The employees of the airline treat their customers well and really listen to their needs. Southwest Airlines is also well-known for having a very productive and loyal workforce.

    Read More

  • Case Analysis On Southwest Airlines

    859 Words  | 2 Pages

    Southwest has comprehensive strategy and they work with harmony. They are low cost airlines which make the customer feel like royalty. Southwest have a winning strategy is proven by their profit year after year even thought they had economy crisis. Since 1973 Southwest reported a profit each year even when they lost billions of dollars from the year 1980 to 2009 because of the low operating cost strategy, low fares and customer service. Since the start of Southwest they have stay faithful of keeping low cost across the industry. Their value in corporate culture reflected through their prices and customer service.

    Read More

  • Cost-Leadership Strategies Of Southwest Airlines: Cost Leadership Strategy

    2676 Words  | 6 Pages

    It all started in 1971, when Rolling King and Herb Kelleher decided to challenge the existing rut of charging high prices for air travels. They considered the railways and roadways their competitors and decided to offer cheaper travel for smaller routes. The company was incorporated in 1967, apart from initial entry troubles, Southwest has been the only US airline to have earned profits since 1973. The eccentric company’s outlandish way of conducting themselves has been the sole reason for Southwest Airlines to succeed in a highly competitive and packed industry.

    Read More

  • Southwest Airlines: Business Creativity and Innovation

    2000 Words  | 4 Pages

    The mission of Southwest Airlines is a dedication to the highest quality of service delivered with warmth, friendliness, individual pride, and company spirit (Mission…, 2007). The company also provides opportunities for learning and personal growth to each employee. Creativity and innovation is very important and highly encouraged, for the purposes of improving effectiveness. Employees are to be provided the same concern, respect, and caring attitude within the organization that the employees are expected to share with the customer. Southwest Airlines was initially created to be a low-cost alternative to high price of intra-Texas air carriers (Freiberg, 1996). Southwest’s fares were originally supposed to compete with car and bus transportation. It was a little airline, and it would withstand the test of time. As a discount, no-frills airline, it would provide stiff competition for larger airlines. Their strategy was to operate at low cost, offering no food, no movies, no first class, and no reserved seats. They created their own market and provided increased turnaround times at the gate, by avoiding hub-and-spoke airports and opting for short-haul, direct flights. Through this market approach, Southwest has a majority of market share in the markets they serve.

    Read More

  • Southwest Airlines Financial Analysis

    604 Words  | 2 Pages

    Southwest Airline’s commitment to service and friendliness has continued to evolve and expand through the decades. Their mission statement plays a large role in their continued advancement. According to their website, “The mission of Southwest

    Read More

  • Machiavelli Southwest Airlines

    508 Words  | 2 Pages

    Southwest Airlines is well known for its best customer services starting from flight to cargo services. The major factor that contributed to this success is its employees. Southwest Airlines’ employees express their loyalty to the company by working hard to provide the best customers services to the customers. The reason behind their willingness to work hard is reflected in how the company treats them. According to Southwest Airlines: “we are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

    Read More

  • Southwest Airlines Failure

    930 Words  | 2 Pages

    Together with dedication of employees and corporate officers, SWA has expanded to more states and cities, as well as fleets. Southwest Airlines productivity is another intellectual asset that has played a key role in the success the airline. "Southwest Airlines has ascended to the top tier among U.S. carriers, capturing 11.7 percent of all domestic passengers, ranking third (behind American and United) in 2005" (…). Southwest Airlines did not become who they are today overnight. It took years of fighting for themselves and making an impact in the airline community.

    Read More

More about The Importance Of Organizational Development Of Southwest Airlines

Open Document