The Performance Management System

Performance is how well an individual completes a given task by taking into considerations items such as accuracy, timing, attitude, and completeness. In an organization, the manager should want the employees to be performing at a high level in order for the individual to meet or exceed the company expectations, but without a performance management system, the management would not be able to accurately make that distinction. With that being said, a manager cannot determine an individual’s level of performance without utilizing some type of performance management system. Performance management is a continuous process of identifying, measuring, and developing the performance of employees and analyzing the performance in relation to the overall

Schulz is just now realizing that her company needs to operate more like a successful business instead of her doing all the work because it is becoming much harder. She has decided to add two employees to help her run the business in a more efficient manner, but Laura needs to make sure the employees are performing well so that the expense of the additional employees are impacting the business in a positive way instead of hurting the profit margin. In order for Laura to hire new personnel and implement a performance management system, she must determine the job duties, expectations, and the strategic goals of the company. Once these items have been thoroughly thought out and well written, she can look to hire individuals that have the personality, experience, and overall characteristics that Laura is looking for in an apprentice baker and cashier. Performance management requires the owner/ manager to be very involved in the planning, coaching, assessment, and the review process of all employees to make sure all expectations are being achieved by analyzing the performance level of the employees (Haines & St-Onge, 2012). Therefore, Laura will have to be dedicated and willing to put in the time to implement a performance management system that will benefit her company and help the company operate on a more professional

The beginning will be a learning process for the new employees, but Laura must clearly identify what her expectations are of the new employees and communicate the overall goals of the company so that each employee will fully understand what they should be striving for. Once all the training has been completed and the new baker and cashier have been working solo for a few weeks, it would be time for Laure to analyze their performance to determine whether or not the employees is a good fit for the organization. Laura should have a performance appraisal form that would help her rank the new employees based of her expectations and what she has witnessed by the employees working in the store. She is the owner and manager of the store, so she is the best person to fully understand what time of performance is needed to help the company achieve. The performance appraisal should be a simple format and it should address areas that describe the work ethic, responsibility, and personality. Also, Laura should consider getting some reviews from customers about how well the new apprentice baker is doing creating the pastries and how well the new cashier is interacting with them. If the customers are not satisfied with the new employees, Laura should be made known of these concerns so she