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Describe a social norm
Literature review of service quality in restaurants
Breaking the social norm
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Module 4: Reaction Paper Most people would agree in the rule “first come, first serve” and that cutting in front of a line is wrong. When you go to the grocery store and you are ready to check out, you get into a line. In kindergarten, they teach you how to stand in a single file line and how to be a line leader. The “standing in a line” rule soon become a social norm for us and one of my biggest pet peeves. I personally hate when a person cuts me in line, especially a long line. I decided to cut lines on two separate occasions, in three separate environments to see different people reactions. First place I decided to cut people in line was at Chick-Fil-A. I know some people get really upset when they are hungry and Chick-Fil-a line is usually …show more content…
I cut this older couple in line. They stared at me for a while but did not say anything to me and let me ordered my food. The cashier looked shocked but Chick-Fil-A customer service is very impeccable, so she did not say anything. The second time I cut the line was at a bar on St. Patrick’s Day. I was dressed to party and I had on all black with black heels. I thought this would be the perfect opportunity to break this rule because I hate standing in lines at the bar, especially when I show up late. I thought I would have got into a verbal disagreement with the people in the line, however, it was the opposite. The guys who I cut did not mind, however, the security guards came up to me and my friends to ask us about cutting the line. The guys just explained that they were holding our spot. I do believe my friends and I were able to cut the line without a problem because of our gender and the place we were at. I felt bad about cutting the old couple at Chick-Fil-A. They were already standing in a very long line and had to wait even longer because I cut the line. I actually thought about it for a few hours. However, I am glad I cut the line at the bar because my feet were going to hurt in that long line. The guys defending me cutting
To begin, it was very busy, there were traffic cones and employees directing traffic to get inside. The setting of Chick-fil-a was very welcoming, the employees were eager and ready to serve the customers. It was very busy during the lunch rush, but it was super clean, efficient and the cashiers were helpful and friendly. All of the employees were eager to help and their smiling faces showed it. Chick-fil-a is known for it’s second mile service and everyone seemed to genuinely want to be there. They employees didn’t seem to get annoyed with the people taking their time ordering or being a difficult customer. A few of the customers seemed to be taking a little longer than normal to find what they wanted to eat.
At Chipotle, a Mexican fast food restaurant, the customer approached the first station where he ordered a burrito. The first employee asked “What can I get started for you?” The customer then replied with “Andrew will get a chicken burrito.” The employee proceeded then to warm a tortilla and ask the customer what kind of rice and beans he would like. The customer responded in similar fashion, saying, “Andrew will take some brown rice and no beans.” It was then that the customer began to look at the customer with a confused look. She did not say anything, and she continued to keep creating the burrito. When the customer went to the next part of the burrito-creating process (with a new employee), he did not begin his responses with “Andrew will have” but rather stating what he wanted on the burrito (e.g. “pico, sour cream and cheese, please.”). The next employee was the cashier, responsible for ringing up the customer for his food. The cashier asked the customer if the burrito was going to be it for him. The customer responded with “That’s going to be it for Andrew today.” The cashier then acknowledged the customer and then proceeded to check the customer out. Once the checkout was completed, the customer said “Thank you,” and left the restaurant.
Panera Bread’s atmosphere is enjoyable. The employees and the managers keep the restaurant clean at all times. When I walked into the restaurant for the first time there were visible employees wiping off the table and sweeping. Panera Bread has almost no trash visible around the entire restaurant. Looking around, there were no trash cans in sight; they were hidden by doors and cabinets. Panera Bread receives ample amount of customers a day keeping the restaurant clean is important, but the workers keep everything running smoothly as well. While waiting in a moderately long line, the employees immediately noticed the incoming rush and started working as a team to get the customers and myself in and out. Along with the workers helping to make the line move faster, the customers in line around me are keeping conversation. We are entertaining each other making the wait time appear shorter. With the great customers and keeping the restaurant clean, Panera Bread workers and managers keep the restaurant well managed. The noise level is separated by the location of dining. In front of me a group a friends decided to have lunch at a table laughing and enjoying themselves and a woman behind me chose to eat alone while reading a book, sitting in a quiet corner. More importantly the manager was always walking around making sure tables were clean, and trash was not i...
another line, and another wait. This has to be the most unpleasant part of a
Its about 11:30, and many students haven’t eaten some breakfast, so they are starving. So starving they are at the point of eating REAL baby back ribs (*background noise* “that’s what I’m talking about!”) if you catch my drift. The lines are long and there is absolutely no space to even move. There is such a lack of space for moment that there is an occasional jerk face that is walking out with this food and bumps you with his turkey gravy platter and blotches gravy excrement’s on to your face which scolds and blisters.
They tried to keep telling me the directions, even as I walked away. I expected from the people that know me to walk with me as I walked away, which they did. I figured strangers would just stop talking. The only sanction I received was a shocked/disgusted face from my boss’s son. I only felt somewhat rude. The one Walmart employee that followed me down the aisle made me feel the worse because she just looked at me like where am I going. I have never been to another country and I have not experienced very many other cultures. I would imagine that that the norms I violated would be the same in most cultures. I feel like the norms I violated were simple ones and are not odd or weird. I makes sense that you would let someone finish talking before you walk
During my six hour shift at Goodwill, a rather rude customer approached me. Some merchandise she had given to one of my co-workers to re-price
There is a wide range of reactions people could have to breaking this social norm. Some people might ignore it, while others could ask further questions. People might get annoyed and feel obliged to continue talking to me. I predict
The reactions of people when you break a social norm can vary quite drastically. Sometimes the reactions are quite large and other times they are rather subtle. The reactions typically vary based on what norm you break and how strong of a norm it is. In the case of invading people’s personal space, I did not receive and intense reactions. All of the reactions I received were subtle. Not ma...
The daunting task of violating a social norm, something that I could be ostracized and ridiculed for, I still chose to do. Social norms are the rules of behavior that are considered acceptable in a group or society. Doing weird things in public while surrounded by strangers is a recipe for disaster, especially for somebody like myself. I am awkward and have plenty of trouble talking to new people. Most of us are told not to talk to strangers when we are younger because there are all sorts of crazy people out there. There could not be a better way to break out of my shell and violate a social norm than to sit down and talk to total strangers while they eat.
Instead, I stood up and handed the desired two-liter of orange Fanta to the confused, uncomfortable woman. As a group of three teenage guys started walking down the aisle, their conversation ceased and proceeded to stare. Feeling sheepish, the one boy left to obtain something on another aisle while the other two proceeded to get some cases of cokes. The weirdness and creepiness of my actions were clearly evident on the faces of passersby because we’re instilled by our parents that you can’t just sit on the floor of a grocery store. Although I had gotten permission from the manger to perform my act of social deviance, the employees had no knowledge of my social experiment. They nervously avoided the aisle I had occupied and occasionally would walk past to see if I was still there. Throughout the experiment, I refrained from most eye contact relying on my peripheral vision or staring at people’s feet and only talked if I was spoken to. I sat and occasionally laid down in the aisle for about 40-45 minutes at
To break this norm, I decided to allow my partner to sit down on the subway during rush hour when there was a seat available. Typically, while riding the subway home during the packed rush hour, there eventually becomes a seat where he insists that I sit down. For this violation, I did
no time for customers. They acted as if it was a burden for them to stop and
Usually about this time one child has to pee and no, they cannot hold it until we get home. Been there tried that, big fail. So, after making all three kids go to the restroom, it's time to figure out which register to go to. I try to pick the line that moves quickly, has the least amount of people, and that isn't right near all the candy. The faster the line, the quicker I can get the kids out from being fed up not moving in the line. Sometimes we do let others in front of us simply because we have so much in our buggy, that it's going to take a few minutes at checkout. I insert my VIC number to see if I have any savings and watch the price of items as they're rung up. Once the cashier is done, I pay, get my receipt and spring for the
When I receive cold food or slow service, it can cause me to become outspoken. I can be receiving the best service, but if I am served cold food, it ruins the entire experience. On the other hand, if I receive slow service it does not matter how great the food may be, the experience is ruined.