Customer Service Diary

On the 28th of April 2017, I purchased £20.17 of diesel from the petrol station at Chesterfield Tesco on Lockoford Lane, Chesterfield, Derbyshire, as my local petrol station was under renovation. Whilst filling up, I noticed that there was also works in progress within the station itself, later I was to learn that this was a contractor cleaning the tanks. I did notice however, that the handle I was using to fill up my car was not responding the way it should. After refuelling I took my reciept from the pump and got in my car and started travelling towards the motorway. The car seemed fine all the way down the A617 towards the motorway, as had it before I filled up at the petrol station and then that's when the issue arose out of the blue.

He was to be the only Customer Service Personnel that treated me with respect and attentiveness that was required. He filled in the necessary online forms whilst I was on the phone and even said that due to it not being a regular complaint, he had had to get out the manual on how to handle such a complaint. He then gave me a number to ring to make sure that my complaint had go through to the Customer Services in Cardiff. Unfortunatley, I had to reiterate the whole story again to yet another person within your Customer Service Department, due to them not being able to find the original on file and they said it would be up to 48 hours for a reply.

48 hours passed and I had no contact from Tesco at all. They had my email address, my phone number and my address. I also had to ring work to say that I was without a car, and I am grateful for their understanding. I had only just started working for them and as a Home Support Worker, I need a car to get around. I rang back on Tuesday 2nd May to be told that I would need to wait another 48 hours until the matter would have been dealt with. So in total I had been without a car at this point for two and a half days, meaning that family and work life was