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Developing learning activities for the Maersk Customer Service – CARE Business Partner is necessary to properly prepare the candidate for the position. The activities will have to be geared towards candidates who have experience and are able to interact well with people. Using simulated learning activities such as role plays, conflict resolution games and listening test in the training program for the position offered by Maersk would be effective ways to train and develop employees. Roles plays should be centered around real-life situations and be as realistic as possible. Conflict resolution can be integrated as part of a game of group activity that improves interaction between the employees and their customers. Finally, practicing listen …show more content…
It allows the company to move towards its goals efficiently and effectively. Being specific in the objective sets a clear picture of what is need. Including systems to measure the output and success of the objective allows for future improvement and to ensure thing stay on track. A company always wants to ensure that their objective is achievable. The tasks should be challenging but not create hardship or frustration. Objectives that are realistic take into account the skills, funds and other resources available to completing the task. In the case of Maersk, an example of following a SMART objective was the response by the company to the 2008 recession. Maersk’s HRM team had to set short term objectives to maintain growth while improving its workforce. The implementation of different strategies aided the company in its successful development and hiring of qualified candidates to support the short term …show more content…
A company using salary surveys can gain insight on what other employees are earning at other companies and set their wages competitively (Snell, Morris, & Bohlander, 2016, sec. 9.5a para.1). The use of the information collected through salary surveys together with job evaluation also gives a company a look at their internal and external equity (Snell, Morris, & Bohlander, 2016, sec. 9.5a para. 2). I believe that this type of data will allow a company to have a clear view of not only the typical wages for a position but how to maximize their employees for what they are being paid. In my opinion, whether the company wants to conduct their own salary surveys or utilize any conducted by the government the benefits will only help in the successful determination of competitive wages. Along with Maersk’s pay for performance compensation plan, the company offers its employees other forms of compensation. “We offer a competitive salary and benefit package, such as health insurance, dental and vision insurance, a 401K savings plan with an employer match, and paid time off. (Maersk,
Once an organization develops a mission statement, the next step in strategic planning is to align the company’s goals. The goals for a business should reflect the vision and mission of an organization, as well as assist in achieving the overall purpose of the company. Establishing organizational goals promotes the business’ mission and specifies the focus in which staff members should implement in day to day operations.
Many organizations have developed written statements known as Mission and vision statements, which support employee performance and motivation strengthening the organizations culture and helping reach goals. Some organizations promote high performance restructuring by dedicating the introduction of a team approach to work structuring, and high skill variety and feedback on performance, which results in job characteristics and improved satisfaction. Organizations nowadays are forced to pay extra attention to their employees’ needs and customers’ needs by means of employee recognition, goal alignment and work force engagement. For teams to be engaged and effective, members must feel appreciated, and believe in their leaders (Dixion & Hart, 2010). Organizational culture obtained with Path-goal theory is equivalently important because appropriate culture is required to sustain or facilitate established high performance efforts. With high employee performance and goal alignment organizations use management by objective (MBO) an integrative approach for management that supports the attainment of customer satisfaction through wide variety of tools and procedures that the end result will be higher quality of goods and services achieving business excellence (Evans J
In their pursuit of effectiveness, all organizations must engage in the process of determining what goals and objectives they wish to achieve. Establishing what is important to your organization allows you to invest your resources wisely while avoiding squandering them on trivial matters. Though determining what is important is essential, understanding how you will go about accomplishing those matters is of equal consequence. Without clear strategies to accomplish organizational objectives, team members will work aimlessly. An objective without a strategy is much like taking a road trip with only a destination in mind: the process can be aggravated with wrong turns, wasted gas, lost time, and arguments between travel companions.
The training and development of employees in William Hill is imperative for the performance or the company as they are in a competitive market. William Hill has to inform workers to be aware of surroundings in the area that they work. Training and Development Training Training is essential for both employees and employer if they want to be effective within the organisation and also for a company like William Hill to stay competitive within their market. The reason why training is important to employees is to enable them to achieve their maximum potential in their current position, it is needed also to develop them to create further opportunities within the organisation because employees are likely to be better educated and become multi-skilled. Training should be ongoing within William Hill in developing the employee’s skills within the business.
1.1 Explain the value of customer service as a competitive tool Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have the skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service.
The organisation must carefully select and sustain the employees that will be able to accomplish the organisation’s goals. The important role in the organisation is their people, which cannot be overemphasized enough due to the fact that they are the driving force behind any organisation’s goal. (Esther Ejim, 2013). According to Becker and Huselid (2006), the SHRM focuses on organisational performances rather than individual performances. SHRM also encourages the managers to be more proactive to think ahead. The objective of SHRM according to Armstrong (2011) is environment, organisation, HR analyst (staffing) must ensure that the people in organisation has sufficient knowledge, skill and abilities to accomplish the goals.
The set goals should also be those that are favourable to the workers, as well as the management team as a whole. This is to ensure that they can be met easily without much difficulties involved.
The objectives can lead a better understanding and take analyzing steps. The scope is working by the specific endpoints or boundaries and also responsibilities. After the setting of objectives the scope works start. For example, a requirement list gathered from customer. The project managers, leaders start reviewing
Correct car servicing is crucial if someone intends to benefit from a superior car performance over the span of many years. As the cost of owning a automobile continues to rise, paying attention to good car service maintenance will permit longer car ownership. As time goes on, this extended ownership period will help decrease the costs of car loan payments and interest charges. It's vital to understand how to discover a worthy car servicing shop, as well as how to steer clear of getting suckered by unscrupulous repair places.
The first function of management is planning. Planning is a process that managers use to identify and involve goal setting and decide the best way to achieve the goal.(Bartol 2007) Planning connect the gap between where we do, where we intend to go. It predict the possible things to happen which would not otherwise happen (MSG 2012). There are several steps to the planning process, which are determine the goals of the organisation, evaluate the current position, consider possible future conditions, identify possible alternative actions and choose the best. Planning is the criteria thinking through goals and making decision to achieve the goal of the organisation’s objective, which requires a systematic way. Also objectives focus the managers how to achieve the final result as managers have to predict anything will happen, avoid the problem and fight back to competitors. An example of planning, which is the President Canon Inc Tsuneji Uchida and lead Canon Company become the no.1 in the global business (Canon.Inc 2011). Tsuneji Uchida has to understand what is the company objective and goal. First, make decision to protect the position and the aim of canon, improve the operation more diversity. Second, he creates the new design of camera and new technology, he plan to do these things to maximise profit.
Goal Setting. In my organization for goal setting we follow the SMART method. SMART stands for S-Specific, M-Measurable, A-Achievable, R-Realistic and T-Timely.
A SMART goal setting is Specific, Measurable, Attainable, Relevant, and Time-Bound. This setting will help me achieve the goals I have prepared to accomplish. Specific setting will make sure that I determine what I want to exactly to happen. Measurable will give me a time to set my goal. Attainable gives me the opportunity to determine if the goal is realistic, and if I can actually achieve this goal. Relevant will help determine if this goal means anything to me. Time-Bound setting provides an ending point and provides the information to strive to accomplish these
An organisation’s mission is the back bone of all strategic decisions; the mission will have an influence on all activities performed within the organisation, because if they aren’t achieving their mission an organisation is failing. The long term strategic goals of an organisation should directly aim to achieve their mission and these goals are what performance can be measured off. Without specific goals attempting to measure performance is pointless, and identifying who or what the main focus of these goals is the key to optimisation.
Company goal is to educate us on the many options that will assist us in realizing our full potential and take to action to create the results we desire. From communications to goal setting and time management, we can all become more effective in our work and relationships.
The lack of success at Omega, Inc. rested in the hands of an incompetent sales staff who were not informed of the company’s mission statement and goals. The staff received limited training on the jobs they were to perform. Omega was faced with the challenge of getting the employees to achieve their sales quotas. According to (Aguinis, 2007), “There are two important prerequisites required before a performance management system is implemented: knowledge of the organization’s mission and strategic goals and knowledge of the job in question.” The benefit of superior knowledge of the organization combined with clear and agreed upon mission and strategic goals of their unit would afford employees the opportunity to make contributions that will have a positive impact on the organization as a whole. In addition, one must possess the knowledge of the job in question to execute the tasks necessary to be done and how they should be done. This knowledge is obtained through a job analysis. Omega failed to implement strategic planning throughout all the franchises. According to Aguinis (2007), “Strategic planning allows an organizati...