Crucial Conversation Summary

We’ve all been there at some point in our lives, and the mere thought of it creates anxiety for many of us. Those “crucial conversations” with your boss about how you feel like he’s unfairly assigning you excessive work, or that moment when your best friend finds out you’re not using her husband as your real estate agent. These moments, painful, awkward, and annoying as they are, are an unfortunate byproduct of our daily existence in the 21st century and are best left avoided at all possible costs. Or, they can be the conversations that matter the most, and the “results could have a huge impact on the quality of your life ”. That’s what the authors of “Crucial Conversations: Tools for Talking when the Stakes are high” think, and believe they can offer the tools to better navigate these conversations and provide the opportunity for people to thrive.

According to their bio’s, Patterson has completed doctoral work at Stanford and has authored and co-authored numerous other training related works. Grenny, a social scientist, has worked with numerous different leaders in all kinds of different sectors around the world. McMillan has also worked and consulted thousands of leaders around the world and has cofounded a leadership center where he worked in research and development. And lastly there is Switzler, a renowned consultant who has served on the faculty of the Executive Development center at the University of Michigan. The book is one the highest rated (4.5 stars) and most reviewed books (1,477 reviews) on Amazon in the “decision-making & problem solving” genre