Conflict Resolution Case Study

1284 Words3 Pages
bulb-icon

Recommended: Importance of managing conflicts

Conflict Resolution Case Study
Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate. “If not handled properly, conflict may significantly affect employee morale, increase turnover, and even result in litigation, ultimately affecting the overall well-being of the organization” (Iglesias & De Bengoa Vallejo, 2012, p. 73).
Description of the Conflict
M.E., a 30ish female nurse, and J.P., a 50ish female nurse, have had a tense yet civil professional relationship for months. M.E. is a newer nurse and J.P. is a very seasoned nurse who had previously had a good working relationship until J.P. confronted M.E. in a patient’s room one day. M.E. was caring for a very critical patient who was on a ventilator, had an arterial-line, was on multiple medications to maintain a blood pressure, and had numerous other medical issues as well as the presence of a very concerned and involved family at bedside throughout the shift. M.E., being less experienced with some of the medications and treatments that her patient was receiving consulted J.P. (because she was more experienced as well as the supervisor on this shift) at different times throughout her shift to ask for advice and guidance in this patient’s care. J.P. had been short with M.E. and would not go to the ...

... middle of paper ...

...ation Project, n.d.). Bridging the gap between these two workers will benefit not only J.P. and M.E. but all their coworkers and patients in the future.

References
Centers for Resolution LLC/CFR Mediation. (2013). Retrieved from CFR: Center for Resolution, LLC: http://cfrmediation.com
Global Negotiation Project at Harvard University. (n.d.). The Third Side [website]. Retrieved from http://www.thirdside.org/?language=English
Iglesias, M. E., & De Bengoa Vallejo, R. B. (2012). Conflict resolution styles in the nursing profession. Contemporary Nurse: A Journal for the Australian Nursing Profession , 73- 78.
Mafalo, E. (2012). Conflict resolution. Nursing Update, 44-45.
Myatt, M. (2012, February 22). 5 ways of dealing with workplace conflict. Retrieved from Forbes: http://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-dealing-with- workplace-conflict/

Show More
Related

  • Nursing Leadership Strategies

    1798 Words  | 4 Pages

    Besides assertive communication, the nurse should take a collaborative approach to conflict management. Both strategies empower individuals to work together and accomplish goals successfully (Cherry & Jacob, 2011). Considering the healthcare community is composed of such a large and diverse population, a nurse must realize that conflicts will arise, but more importantly the nurse must effectively manage those conflicts. Having an understanding of the differences which exists between varied cultures, generations, and disciplines will guide the nurse in resolving conflicts. This foundation allows the nurse to better understand how people perceive and respond to others and the environment during a time which resolution is needed. Establishing trust with ones colleagues is another step toward resolving conflicts. Team members are much more likely to be open and motivated to come to a resolution when they trus...

    Read More

  • Conflict Management Case Study 4

    720 Words  | 2 Pages

    College life can be quite the adjustment for most new students. When entering the collegiate atmosphere, there are new, sometimes unspoken, social rules and norms. With so many new social elements for students to acclimate to, already difficult situations, such as any form of conflict, are often particularly difficult to address. Fortunately, with a clear understanding of the various forms of conflict management, new students can learn to effectively communicate regarding any subject matter they may encounter.

    Read More

  • Conflict Management: A Key to Organizational Success in Nursing

    1254 Words  | 3 Pages

    Conflict management is an area of concern for managers and nursing leaders alike for establishing a safe, effective, and team oriented work environment. It is important that nursing leaders possess a range of skills that will unite, encourage, and direct their employees to attain and maintain the goals and visions of an organization. Conflicts happen often in the workplace and generally involve disagreements between people with opposing views or conflicting personalities (Lamberton & Minor, 2014, p. 262). They also happen defining issues, with conflicting thoughts of an individual, and from the work place itself. These topics of conflict will be explored more in depth and how it relates to my personal and professional success.

    Read More

  • Overview of the Management of Workplace Conflict

    3079 Words  | 7 Pages

    Huan, L. & Yazdanifard, R. (2012). The Differences of Conflict Management Styles and Conflict Resolution in Workplaces. Business & Entrepreneurship Journal. 1(1), 141-155.

    Read More

  • Professional Communication In The Workplace Outline

    667 Words  | 2 Pages

    Though perpetuated through generic television skits, and nursing lore, poor communication does not solely or mainly occur between physician and nurse. According to Wolfle, 2007 (as cited in Arnold & Boggs, 2011), a number of authors have discovered that nurses share more animosity with other nurses.

    Read More

  • Management and Leadership Skills

    2239 Words  | 5 Pages

    I have developed knowledge about conflict management theory, especially the importance of trying to achieve a win-win situation between the two different leadership styles, to be precise, autocratic and democratic. It was not an easy task to manage a conflict situation as a learner, but acquiring this new knowledge and experience has helped me to build my confidence and identify not only my strengths, but also weaknesses, which I am going to work on in the future as a newly qualified nurse.

    Read More

  • Conflict Case Study

    1773 Words  | 4 Pages

    Good communication has the ability to avoid conflict, as well as to resolve it. However, there are many ways in which an ongoing conflict can be resolved.

    Read More

  • Conflict Management in Nursing

    1854 Words  | 4 Pages

    Vivar, C. G. (2006). Putting conflict management into practice: A nursing case study. Journal of Nursing Management, (14), 201-206.

    Read More

  • Conflict In Nursing Essay

    1423 Words  | 3 Pages

    In being a nurse for just under two years I have come across many different types of conflicts between nurses, physicians, and/or administration. The better question is; what type of conflict is worth fighting for along with a solution. For my very first nursing job I worked on a Medical-Surgical floor in a popular city hospital. On our east side we had 12 rooms (36beds) and on our west side we had 8 private beds that were reserved for surgical hips, knee’s and orthopedic patients. On the east side we had type and true “medical-surgical” patients including, abdominal pain, falls, confusion, ICU transfers, and most of all post surgical patients. Our floor was always and constantly filling up and we were never without a bed. Overtime, the physicians and nurses started to notice more and more isolation patient coming onto our unit. This started to bother the physicians and the nursing staff because of the overwhelming amount of insolation patients. We all could no understand how we would have so many isolation patients on a floor where over half of our patients were fresh surgicals. We brought this concern to management and it did not go anywhere. We were told that we do not discriminate against any patient so in denying a patient who was on isolation would not be ethically. We were very confused because how was it ethically to put fresh surgical patients at risk for infections such a C-diff or MRSA? I personally do not believe management and administration was expecting us to question this new trend we were seeing. On most nights, we had 2 or

    Read More

  • Performance Self Evaluation

    1757 Words  | 4 Pages

    Thomas, K. W. (1992). Conflict and conflict management: Reflections and update. . Journal Of Organizational Behavior, 13(3), 265-274.

    Read More

  • Conflict Resolution

    1279 Words  | 3 Pages

    A group can only be called a team if the members are actively working together toward a common goal. A team must have the capability to set goals, make decisions, solve problems, and share responsibilities. For a team to be successful, trust must be earned between its members by being consistent and reliable (Temme & Katzel, 2005). When more than one person is working on a particular task, inconsistent views or opinions commonly arise. People come from different backgrounds and live through different life experiences therefore, even when working towards a common goal, they will not always see eye to eye. Major conflict that is not dealt with can devastate a team or organization (Make Conflict Work, 2008). In some situations, conflict can be more constructive than destructive. Recognizing the difference between conflict that is constructive to the team and conflict that is destructive to the team is important. Trying to prevent the conflict is not always the best way to manage conflict when working within a team setting. Understanding conflict, what causes it, and how to resolve conflict effectively, should consume full concentration.

    Read More

  • Conflict Resolution

    1336 Words  | 3 Pages

    workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures.

    Read More

  • Conflict Management Model

    2087 Words  | 5 Pages

    Conflict management model is propounded effective when the result of conflict is productive or acceptable for all the parties involved. The main motive of any conflict management model is to reduce the impact of conflict on negative note and guide parties towards agreement and strong relationship. This study is to analyze the effectiveness of Rahim’s Meta or Dual concern model for conflict management.

    Read More

  • Conflict In The Workplace Case Study

    1310 Words  | 3 Pages

    Conflict exists in every organization as a result of incompatible needs, goals, and objectives of two people while aligning to the overall business requirements. Though disagreement is linked with negative impact, the approach has healthy considerations (Leung, 2008). For instance, some conflicts create an avenue for the exchange of ideas and creativity to meet the set organizational purposes. However, damaging disagreement in organizations results in employee dissatisfaction, turnover, and poor services and reduced productivity. The paper establishes different types of interpersonal conflict and key resolution strategies used to address the problem. Human resource managers need to have the capacity to identify different levels of conflicts and the best methods to negate them.

    Read More

  • Conflict Management

    818 Words  | 2 Pages

    In order of being able to analyze the sources of conflicts regarding the clothing manufacturer, I will present the Conflict Process Model according to McShane and Von Glinow. Therefore, I will first define what conflicts are, and second present the different sources of conflicts and carve out which conflicts are involved regarding to the given case. The third step is to explain two different strategies to minimize these conflicts in future. Finally, I will provide a recommendation and conclusion.

    Read More

More about Conflict Resolution Case Study

Open Document