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Importance of effective communication
Importance Of Professional Communication In Ones Career
Importance Of Professional Communication In Ones Career
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A. Being able to communicate effectively with other health care providers does more than simply enhance the pleasantries that occur while at work, it can also protect patients from imminent danger. B. An astounding 17% of professionals that were surveyed admitted to being aware of a disruptive behavior within the workplace that resulted in a specific adverse client outcome. O’Daniel & Rosenstine, 2008 (as cited in Arnold & Boggs, 2011). C. Though perpetuated through generic television skits, and nursing lore, poor communication does not solely or mainly occur between physician and nurse. According to Wolfle, 2007 (as cited in Arnold & Boggs, 2011), a number of authors have discovered that nurses share more animosity with other nurses. D. Theses statement: To safeguard the best interest of the client, it is imperative that coworkers, and interdisciplinary team members are able to convey mutual respect, collaborate with peers efficiently, and promote conflict resolution. The Use of Professional Communication in the Workplace Outline. II. Body A. One of the most elementary concepts conveyed to nursing students in regard to communication with clients, is that of showing respect. If it cannot be expected for a client to respond to actions of disregard, it is not inconceivable that disrespectful actions could also impede professional communication. 1. Recognition of contributions, and showing appreciation are ways for one to show others that they are held as respected members of a group. Arnold and Boggs (2011). 2. When people do not feel respected they are more likely to leave their place of work altogether. Subsequently, continued displays of disrespect and disruptive behaviors damagingly effect the retention of staff. (Arnold &... ... middle of paper ... ...otions should never be allowed to take control. Remember that conflict is about finding the best plan of action and not a competition. 3. Keep in mind that conflict can be a good thing by providing a time of reflection for what is truly the best decision. If using professional communication techniques, a compromise can be made. III. Conclusion A. Healthcare is a stressful field of work and because of that it is easy to blur the boundaries of professionalism. 1. However if health care providers can show mutual respect, collaborate with colleagues, and tactfully handle conflicts, there should be no issues with communicating professionally. 2. The art of professional communication not only brings satisfaction to those who master it, but also keeps the main priority the precedence of efforts made. 3. This priority of course, to be simply put, is to better humanity.
Communication is cited as a contributing factor in 70% of healthcare mistakes, leading to many initiatives across the healthcare settings to improve the way healthcare professionals communicate. (Kohn, 2000.)
An expert in the field, Dr. Cynthia Cark has created a comprehensive civility curriculum for new students entering the nursing field, which provides these students with core concepts including respect, professionalism, and ethical conduct (Nickitas, 2014, p. 308). Additionally, to prepare for the practice setting, they learn skills in the classroom and simulation labs on how to deal with incivility (Nickitas, 2014, p. 308). This form of education is beneficial, and healthcare organizations should continue with a similar educational program for its employees throughout their careers. Educational programs can help foster teamwork among co-workers and disciplines.
rofessionals from different disciplines collaborating to provide care to patients. Effectively coordinated and collaborative inter-professional teams are essential to the care and treatment of patients (Rowlands & Callen, 2013; Doyle, 2008; Ruhstaller, Roe, Thürlimann & Nicoll, 2006; Simpson & Patton, 2012, p. 300). Communication is a process of conferring information between individuals through use of speech, writing or various other means, and is critical to the success of a multidisciplinary team (MDT) (Higgs, McAllister & Sefton, 2012, p. 5; Rowlands & Callen, 2013; Sargeant, Loney & Murphy, 2008). An MDT must use multiple strategies to enhance communication and ensure their success (Doyle, 2008). An effective MDT generates opportunities that benefit healthcare, which is the reason for the recent dominance of inter-professional care in health practice (Simpson & Patton, 2012, p. 300; Rowlands & Callen, 2013). Many barriers prevent effective communication within inter-professional teams. Lack of communication within MDTs presents challenges to their success, leading to numerous consequences, including the failure of the MDT (London Deanery, 2012; Sargeant et al, 2008). Communication between professionals is the key factor underpinning the potential success or failure of inter-professional teams, the outcome of the functioning of MDTs will either benefit or impair care of patients.
The most prominent resource that emphasizes nursing professionalism is an article from the Kentucky Nurses. The author Teresa Huber thoroughly demonstrates the idea behind nursing professionalism and the importance of being a skilled nurse. The author states that professionalism is “respect for human dignity and to never discriminate against patients” (Huber 2015). Professionalism isn’t purely based on appearance but also on the attitude of the nurse and the amount of respect a nurse shows their patients. It’s important for a nurse to never judge a patient and never make a patient feel like they are in the wrong, doing so demonstrates an inability to care for the patient in a respectful manner. Also demonstrating disrespect to a patient’s wishes and concerns will only worsen the rapport the nurse must make with the patient. The author also expresses that “We are accountable for ourselves” (Huber 2015, p.1) that nurses must take responsibility for their actions and make sure that they are giving the best quality care that they can give. If a nurse doesn’t perform to the best of their capability the nurse is demonstrating a lack of motivation and determination. This article reinforces core beliefs on nursing professionalism because it helps explain that a nurse’s attitude and treatment toward the patient is essential to perform their
Arnold, E. C., & Boggs, K. (2011). Interpersonal relationships: Professional communication skills for nurses. (6th ed.). Missouri: Elsevier Saunders.
The nursing health field didn’t start as professional and organized as it is today. It started long away in the 19th -20th century; with a lady named Florence Nightingale. She was well known for her night rounds to help assist the wounded soldiers. She was known as, “Lady with the Lamp” (Potter & Perry, 2015 pg.106). What we are learning in school today is about the fundamental of patient care, cleanliness, and management is the legacy of Florence Nightingale. According to Fundamentals of Nursing by Yoost and Crawford, it stated that nursing profession has elevated to a higher degree of professionalism and respectability. I believe that professionalism is required in the working place. As a professional nurse, I’m expected to
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Healthcare professionals in the medical office should be friendly and open. Patients entering the medical office should be greeted immediately with a smile and having a gentle touch also let the patient know you care. “Healthcare professionals in a medical office are held to a higher standard than most professions because they are dealing with the dignity of patients and the ability to be healed” (Wolff). Educating the staff to be professional in the medical office represents the office as being excellent in patient care. Patient-centered care success is required by the whole office which is treatment and patient experience, from the time they enter the office until they leave.
The health care provider should ensure that they communicate effectively with the patient/client.
The prevalence of incivility in the health care arena is of growing concern (Peters, 2015). According to Blake (2016), the last two decades have seen a rise in the incidence of incivility in the work place. The presence of incivility in the workplace has been associated with poor self-esteem, increased staff turn-over, and ultimately inferior patient outcomes (McNamara, 2012). Multiple national organizations have called for strategies to be utilized to decrease incivility and promote a healthy work environment (Blake, 2016). The purpose of this paper is to discuss the issue of incivility and its effect on nursing, demonstration of incivility through storytelling, strategies for the creation of a healthy
Nursing surrounds the concept of patient care physically, mentally and ethically. The therapeutic relationship that is created is built on the knowledge and skills of the nurse and relies on patient and nurse trusting one another. The use of nursing skills can ensure these boundaries are maintained, it allows for safe patient care. Professional boundaries are the line that nurses cannot cross, involving aspects such as patient confidentiality and privacy, ensuring legal aspects of nursing and the boundaries put in place are not breached. However, nurses accepting financial or personal gain from patient can also cross these professional boundaries. It is only through education in this area that the rights of patients can be preserved, as well as the nursing standards. Through education in areas such as confidentiality, boundaries can remain in tact and the patient care can remain within the zone of helpfulness.
Schubert, P.E. (2003) Caring, Communication and Client Teaching/Learning. In: Hitchcock, J.E., Schubert, P.E. & Thomas, S.A. Community Health Nursing, Caring in Action (2nd Edn). New York: Delaware Learning, pp. 219- 248
According to Boykin “Caring is the foundation of nursing” (Boykin et al, 2011), and it is the nurses’ responsibility to understand what it means to be caring toward patients, which can be achieved through having professional communication skills. Not only does not being able to communicate affect the patient, but also it affects how the nurse is able to do his or her job to the best they can. Smith and Pressman say that the Institute of Medicine has released reports, which stress, “good communication is critical to ensuring safe and reliable nursing” (Smith & Pressman, 2010). Bad communication skills have the potential to be more dangerous to the patient and can in tern make a life-threateni...
Friendships may be formed; however, having professional interactions is something that is not always followed. In terms of patient confidentiality, we may not realize that a HIPPA violation has occurred due to a friendly conversation with coworkers. If a patient were to overhear their nurse discussing their information in an unprofessional manner, then it may cause issues with a patient’s dignity and their rights. If a patient’s right is violated, then it can lead to a patient’s mistrust in their caregiver, leading to mistrust in the facilities, and can end with a patient’s health being compromised. The patient is the reason for this career; if the needs of the patient are being unmet or violated then the purpose of our occupation will be unsuccessful and indifferent.
Interprofessional communication is a vital technique used between professions. During this semester, nursing students had the opportunity to work together and identify different values, ethical principles and different formats of communication utilized by health professionals. Over the course of this paper, the objective focused on the comparison of a case manager to the role of an Registered Nurse (RN). Subtopics included the ethical principles and dilemmas that can occur in their field of work. In addition, some of the core values and responsibilities a case manager portrays. Laura Craig was the case manager interviewed for this paper to provide a real-life perspective on the role of a case manager.